Lack of appropriate number of staff. We traveled from Texas, a long flight. We arrived after check-in time and our room was not ready for a couple of hours. Went to the restaurant. Only two waitstaff. Took a long time to get waited on and even longer to get our food and then to pay. Several cruise boat passengers were in this hotel and the large crowd should have been anticipated by having more hotel staff to accommodate the large numbers of guests.

It was the most reasonable available. The bed was very comfortable.

Stayed in July 2025

The staff were not particularly friendly and appeared annoyed by questions. The location was a little too far from the main part of town so not particularly convenient.

The room was big, comfortable and clean

Stayed in July 2025

Rather dated & needs a make over

Beds were amazingly comfortable, also the pillows. Just what was needed after a long day travelling

Stayed in June 2025

The club lounge doesn’t serve coffee or tea and there was no water on Saturday. Paid for a room on the club floor as this was included only to find out hat it was closed both evenings we were there. (Thurs and Friday) Furniture in room starting to look tatty, air con not cool enough and quite noisy.

Breakfast with the room was included a buffet, but unusually no pancakes for an American hotel. Bacon eggs and pastries all okay.

Stayed in May 2025

The Breakfast was good. The dinner selection was limited and in the Bar Area.

Stayed in February 2025

Foor selection

Breakfast was adequate but over priced

Stayed in October 2024

The shower tiles were not very clean. The pillows seemed older and worn. The neighborhood was a bit sketchy.

Great staff, well-appointed rooms, convenient location, great amenities. Breakfast was ok but the bar and restaurant had good food.

Stayed in August 2024

Bathroom had no towel rods which meant having to drape wet towels in various locations.

Staff was very friendly and helpful.

Stayed in August 2024

A good solid hotel of a chain with a good reputation. I chose it because of that, its location to my next activity and because other hotels nearby had inconsistent reviews. This hotel always had strong reviews, all positive.c

Stayed in July 2024

Room had trash on the floor. Was not cleaned properly. Breakfast was terrible. No dishes to put food in. Most of food was not replenished.

Convenient location

Stayed in July 2024

Needs to be refurbished. Expensive breakfast

Stayed in May 2024

The so called restaurant was only open for breakfast. The only place to have "dinner" was in the bar which only had a basic menu i.e. fish and chips, sea food chowder (which was a huge disappointment). The waitress hovered around us all the time while were there (which was annoying). She came with a menu at 5pm and then after telling her we weren't ready to order until 6pm, she promptly arrived back at 5.30pm. In the end I asked her if she wanted us to go.

Breakfast was average but pleasant enough. Staff on the front desk were helpful. The bed was very comfortable

Stayed in May 2024

No internet TV

Warm and helpful fton desk, very attentive elevator attendant.

Stayed in May 2024

Comfy beds Quiet space Amazing staff

Stayed in April 2024

Bathroom outdated. Toilet was industrial style. Whole in door. Huge stain on bedroom carpet. Hotel room phone outdated. Charging ports on lamps did not work.

The bed and pillows were very comfortable. The noise from the toilet and turning on the shower were obnoxious and unbearable.

Stayed in March 2024

Couldn’t find our reservation and insisted we needed our Reservation #. Had to evacuate our floor due to fire alarm. Never told why. Needs serious updating for the price we paid.

Beds were comfortable

Stayed in September 2023

Bathroom could use a facelift.

Had a room upgrade and complimentary breakfast.

Stayed in August 2023

Service was good, bar staff were great.

Stayed in July 2023

Good selection

Stayed in July 2023

Food was awful. Tried brucetta for snack in dining room, not thoroughly heated . Breakfast buffet not very good, think eggs were powdered? Barely got service for coffee or water, forgot to ask about ordering omlette.

Front desk service was great. Pretrip and while we were there. Pia was especially helpful.

Stayed in July 2023

Ice space was closed. No flexibility to adjust e.g. late checkout as they claimed that it was booked via Booking.com... Don't recommend the place.

Vanilla American hotel without much charme. Old school facilities

Stayed in July 2023

reception and room amenities - shower gel, shampoo, etc. I stood in front of the reception area for good 5 min before the gentlemen at the counter even acknowledged me by lifting his head and pointing to the phone. Then another receptionist strolled in, ignored me, paged someone that some room is missing shower gel (which I found funny at the time) and went back to a side room. After a few minutes she came out and only then acknowledged me. After checking in the receptionists' services remained bad - putting us on hold and saying he is busy with 10 people standing in front of him when all we wanted is to find out where we can get some ice and then of course empty shower gel and conditioner bottles in the shower we needed to call about. My understanding is they are understaffed and demonstrate it to the customers on purpose hoping for management's reactions to a bad review.

Everything but reception services and housekeeping.

Stayed in July 2023

Went to local restaurant for meal and drinks. Food was very average, service took a long time and overall it was not well priced. Room was dated for the charge rate, particularly for a Sheraton establishment.

This was an overnight stay, so it was a place to have a meal and sleep.

Stayed in June 2023

The hotel décor is stuck in the 90's and though the staff weren't unhelpful, they were just fairly clueless. The meal we had in the restaurant was not really acceptable - staff were bickering and other customers sent back their meals - I'd recommend a restaurant in town. The location is on the eastern edge of downtown and its a 15 minute walk in.

Anchorage hotels are quite expensive and this was the best compromise.

Stayed in June 2023