Reviews of Sheraton Birmingham 3 stars
2101 Richard Arrington Jr. Boulevard North, Birmingham, AL 35203, United States
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Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation to uptown
Dear James, We are glad to know you enjoyed your overall stay with us and that you were especially pleased with our convenient location. Thank you for choosing the Sheraton Birmingham Hotel, and we look forward to your next visit. Thank you, Vince Buonocore Complex GM
Dear James, We are glad to know you enjoyed your overall stay with us and that you were especially pleased with our convenient location. Thank you for choosing the Sheraton Birmingham Hotel, and we look forward to your next visit. Thank yo… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewFrom the moment we pulled up til the moment we left everyone was so kind!
That we couldn’t stay longer hahah
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified review4 elevators were broken, hallways were saunas, took 15 minutes in hot hallway waiting for elevator, staff was not kind or courteous, our room (1556) was next to highway and got no sleep because of loud truck and motorcycles constantly waking us up. Advised staff twice and all they said was "sorry" and basically ignored me. They visit we paid $260 for wasnt worth a dime! Will not be going back!!!
Everything!
Dear Jennifer, Please accept our sincere apologies for the service shortfalls you experienced during your time with us. This will be addressed appropriately to ensure we are well-poised to serve you in the future. We are also very sorry for the frustration caused to you due to the wait times with the elevators. Your comments will be shared with our maintenance team, as we continually strive to improve. Additionally, we regret to learn about the noise disturbances you experienced and that it disrupted your sleep. Your feedback is valuable to us, and we will convey this appropriately. Thank you for your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you, Vince Buonocore Complex GM
Dear Jennifer, Please accept our sincere apologies for the service shortfalls you experienced during your time with us. This will be addressed appropriately to ensure we are well-poised to serve you in the future. We are also very sorry for… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewDear Brandi, Thank you for your generous comments and for highlighting our great location as well as our excellent property. It was a pleasure to host you at the Sheraton Birmingham Hotel, and we look forward to your return visit. Thank you, Vince Buonocore Complex GM
Dear Brandi, Thank you for your generous comments and for highlighting our great location as well as our excellent property. It was a pleasure to host you at the Sheraton Birmingham Hotel, and we look forward to your return visit. Thank yo… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewClean and customer service
Elevators took to long and only one worked every time I used them
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe location was ideal walking distance to the concert venue and several restaurants, which made it easy to enjoy our night out. The staff were polite and welcoming, and the overall atmosphere of the hotel had potential.
For over $400, the room felt underwhelming. The air conditioning wouldn’t go below 68°, which was uncomfortable in the Alabama heat. I found out later that we needed someone to come to our room to enter a code so we could better operate the thermostat. We had issues with check-in due to incorrect reservation info, and valet couldn’t locate our car at checkout because of another system error. The $21 per person breakfast was mediocre and overpriced.
Dear Margaret, Our goal is to provide an enjoyable stay for each guest, and we truly apologize for not meeting these expectations and for the issues you encountered with the thermostat in your room. We are sorry for the inconvenience this caused, and we appreciate you sharing this concern. It is also disappointing to learn about the service shortfalls you experienced with the valet and at check-in. Your feedback is essential to us and highlights the areas we must improve on, so we can serve our guests well going forward. On a positive note, we are glad you liked our cordial staff and ideal location, and we hope we can have another chance to make it up to you and deliver the stay you rightly deserve. Thank you, Vince Buonocore, Complex GM
Dear Margaret, Our goal is to provide an enjoyable stay for each guest, and we truly apologize for not meeting these expectations and for the issues you encountered with the thermostat in your room. We are sorry for the inconvenience this c… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewClean, easy access, staff was always very helpful.
It was a little troublesome to navigate. Maybe a layout map in the room would help.
Dear Darrell, We are delighted to know you were pleased with our well-maintained property as well as our relaxing atmosphere. It is also a pleasure to know that you had a memorable experience with our courteous associates. However, we have noted your suggestion about adding property layout maps to our guest rooms to make navigation easier, and we will share it with the appropriate teams as we strive to enhance our guest experience at all levels. It was a pleasure hosting you at the Sheraton Birmingham Hotel, and we hope to welcome you back soon for another seamless and productive stay. Safe travels until then! Thank you, Vince Buonocore Complex GM
Dear Darrell, We are delighted to know you were pleased with our well-maintained property as well as our relaxing atmosphere. It is also a pleasure to know that you had a memorable experience with our courteous associates. However, we have … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewI want to say a special thank you to Landon, Auria, Valerie, Seth, Alyssa, Jessica, Bayu, Rashawn, Jake and the rest of the crew in the & More cafe for taking such good care of me. They had a big job on their hands with the event at the venue and they were superstars!
Dear Kathy, It is great to know that our associates made your stay more comfortable. Making our guests feel special is what we love to do, and we will enjoy passing along your kind compliments to our team. Thank you for choosing the Sheraton Birmingham Hotel, and we look forward to hosting you again. Thank you, Vince Buonocore Complex GM
Dear Kathy, It is great to know that our associates made your stay more comfortable. Making our guests feel special is what we love to do, and we will enjoy passing along your kind compliments to our team. Thank you for choosing the Sherato… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewPillows to soft
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewIt was good.
Dear Guest, It was a pleasure to read your fantastic review of the Sheraton Birmingham Hotel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Thank you, Vince Buonocore Complex GM
Dear Guest, It was a pleasure to read your fantastic review of the Sheraton Birmingham Hotel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recom… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewDidn't get our breakfast at all.
Couldn't log into the app ever. Toilet seat was broken. Temperature was way too hot. Elevator wait time was incredibly long.
Dear Smith, We sincerely apologize for the maintenance issues you encountered with the room and the difficulties with the elevators during your stay. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret that this impacted your stay. We have taken note of your feedback and will address them appropriately. We also regret the challenges you had with the breakfast and for not meeting some of your expectations. Your feedback is invaluable in helping us improve and ensure a smoother experience for all our guests. Thank you for bringing these to our attention. We are grateful for your patience and hope to have another opportunity to provide you with the enjoyable stay you deserve. Thank you, Vince Buonocore Complex GM
Dear Smith, We sincerely apologize for the maintenance issues you encountered with the room and the difficulties with the elevators during your stay. We are committed to providing all our guests with a comfortable and enjoyable experience; … Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe staff and the room
More options, breakfast, and dinner should be included in the overall price of the room