Shower pressure came and went which was frustrating, elevator was a bit clunky, no hot water jug for tea or coffee

Location great, bed super comfortable, staff very helpful and friendly

Stayed in August 2025

No much services

Location

Stayed in August 2025

Somewhere to wash your clothes

Didn't know that you had breakfast there I just saw a a restaurant in the hotel that you had to buy your breakfast

Stayed in August 2025

The building had a lot of problems, wifi/computer systems would go down, elevators were slow & at one point one quit working with people in it. Another afternoon the AC died.

The location was excellent and the staff particularly helpful and friendly.

Stayed in July 2025

I wish the hotel restaurant was open. That was a disappointment. But everything else was good. The parking situation was also horrible. The hotel should offer parking. The valet parking option was way overpriced and did not even offer in and outs to the their parking, which is something all valet should offer

The location and the room was great so was the service.

Stayed in August 2025

Facilities need some update. Toilet seat had many marks and does need replacing. Water taps make loud noise. Window toward rear of the building has loud outside noise from AC. Room cleaning kept forgetting restocking coffee & cups for 3 persons staying in the room. Sheraton used to be a good name but it's getting run down by presumably cost cutting.

Location close to various subway stations for quick access to Manhattan.

Stayed in August 2025

No facilities . You need to carry your bags yourself.

Location

Stayed in August 2025

Reception/hang out area is small and parts of the hotel feel a little dated

Great location for both transport and amenities, very comfortable & clean room

Stayed in August 2025

Breakfast and room cleanliness.

The location is excellent, and the surrounding area is very convenient

Stayed in August 2025

There are some reception staff very far away more than the staff that helps us. They are like a robot but some staff are very helpful and nice to talk. Interesting same location different standart of personality. This is the reason why i am writing it.

The location is perfect. You can choose your subway line everyday different. One day left corner one day right corner. Around the hotel lots of food alternatives. Also shopping alternatives. Very good location more than you imagine.

Stayed in August 2025

First room on top (25th) floor. Could not get the HVAC to to work correctly. There was a dance club directly above our room that was too noisy. We moved down to the 8th floor after that. The desk clerk told me that the breakfast ws $20 a day. We wound up going out to save money. The day before we checked out another desk clerk said that the breakfast was included with our room. Not happy to hear that. Got to the breakfast on last morning and many items had run out.

The housekeeping staff were very good. TRhe rooms were clean. Also, it was located near the DeKalb market and Juniors.

Stayed in August 2025

the air con was very noisy -we switched it off at night. The breakfast at the club lounge was meagre although the coffee was good! roof top bar past it s best and the restaurant was closed during our stay.

Well located hotel. Room was good size for New York hotel ( club level) and staff friendly and helpful especially room service. Room safe free and easy to use. Fridge good and complimentary water helpful. Arrange fixed fee taxi to airport.

Stayed in August 2025

services

location is convenient

Stayed in August 2025

Towel rail broken Asked to service room but didn’t happen during 3 day stay

Good TV and location Comfy bed

Stayed in July 2025

It definitely needs refreshing. Walls were dirty from previous noticeable leeks

Location, comfy bed, size or the room

Stayed in July 2025

Management did not honor my booking through booking .com. I had to pay for my accommodations for the first four nights. Very stressful and out of pocket expense. Made job assignment stressful as well. Hard to sleep over situation.

Close to job location

Stayed in June 2025

really busy entry and lounge area

the room was comfortable and clean

Stayed in June 2025

It was hard to get food in the hotel, the facilities look old and no so clean, need to change the beds.

Good location

Stayed in July 2025

the sofa bed was not very comfortable.

The room was comfortable and we enjoyed our stay. The hotel is located in a great area for transportation with decent restaurants and shopping.

Stayed in July 2025

The pool was closed and the receptionist told us that it had not been available to class since 2020. However the website does not dictate that. I booked this hotel thinking that my girls would have the opportunity to swim after a long days walking around the city. Very disappointing to find out that was not the case. Also, I booked the club level Rim so that we would have access to some continental breakfast options as well as snacks and drinks during the day. But the coffee machine didn't work the entire time we were there and the snacks they offered consisted of one to two options at a time, either a granola bar, a green apple, or a bag of pretzels.

The room was clean and comfortable with lots of pillows and daily housekeeping. Location was perfect

Stayed in July 2025

The front desk should know if a customer is in a room front desk gave me a room that someone was already in i go in and the women was in the bathroom that was very uncomfortable

Didn't have any breakfast

Stayed in June 2025

There was only a small cafe that was slow and busy. There are not other eating facilities within the hotel. Not even any water to purchase or a complimentary bottle daily.

Location was great at it was in the city center. There was only a small cafe that was slow and busy. There are not other eating facilities within the hotel. Not even any water to purchase or a complimentary bottle daily.

Stayed in June 2025

Our room was very dusty, all around the legs of the furniture it was thick dust. We mentioned it to housekeeping who paid extra attention to the room surfaces, but ignored the dusty bars - in the end, I did it myself rather than sleep with it. The hall carpet on our floor was covered in crumbs and was not vacuumed during our stay The room furniture was shabby, and either needed a re-paint or replacement, not what I would expect from even a cheap motel, let alone a Sheraton The restaurant was closed for refurbishment The ice machine cupboard was empty, no ice machine The lifts are small and very slow. On one occasion I had to wait 10 minutes for a lift that had any capacity.

The staff were very helpful It was well positioned as a base from which to explore Brooklyn. Surrounded by great eateries. The bed was comfortable The cafe was convenient for breakfast bagels The air conditioning worked well, which was a plus in the high temperatures during our stay

Stayed in June 2025

It was very confidently located for me. Not many hotels around that neighborhood. And for the price , it was clean and comfortable and the staff was very helpful.

Stayed in June 2025