Reviews of Sheraton Columbia Downtown Hotel 3 stars
1400 Main Street, Columbia, 29201, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLoved the location. We truly enjoyed the experience.
Thank you!
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewClose to Capitol Building. Good pizza across the street.
Expensive valet to park.
Dear Stephen, Thank you for staying at Sheraton Columbia Downtown Hotel. It sounds like our convenient location in Columbia worked well for your needs. While it's our pleasure to offer the option of seamless valet parking, please know you can review our published rates online before making a reservation. We value you as our guest and hope you return soon. Warm Regards, Guest Services
Dear Stephen, Thank you for staying at Sheraton Columbia Downtown Hotel. It sounds like our convenient location in Columbia worked well for your needs. While it's our pleasure to offer the option of seamless valet parking, please know you c… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewStaff, vallet service, comfortable bed we're all very nice.
No complaints
Thank you
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in May 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewNeeds more staff
More staff for services
Thank you for your feedback, we hope to see you again!
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewOld
Dear Aline, Thank you for bringing this to our attention. We're sorry that the condition of our facilities did not meet expectations. We understand your concern and hope to welcome you back for a more seamless stay in the future, as we are always striving to improve. Warm Regards, Guest Services
Dear Aline, Thank you for bringing this to our attention. We're sorry that the condition of our facilities did not meet expectations. We understand your concern and hope to welcome you back for a more seamless stay in the future, as we … Show more
Reviewed: 2 July 2025 · Stayed in May 2025
Verified reviewEverything!!
I liked everything!!
Dear Summer, Thank you for the fantastic feedback and 10/10 rating! We're so glad you had a wonderful stay with us and hope to welcome you back to Sheraton Columbia Downtown Hotel soon for another enjoyable visit! Warm Regards, Guest Services
Dear Summer, Thank you for the fantastic feedback and 10/10 rating! We're so glad you had a wonderful stay with us and hope to welcome you back to Sheraton Columbia Downtown Hotel soon for another enjoyable visit! Warm Regards, Guest Serv… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in May 2025
Verified reviewLocation
In need of refurbishment
Dear Danila, Thank you for being our guest and reviewing your stay. It's lovely that you appreciated our location in downtown Columbia, and we hope you enjoyed exploring the Main Street shops. Rest assured, our team will remain committed to keeping our hotel well-maintained while preserving its historical charm. We would be honored to welcome you back. Warm Regards, Guest Services
Dear Danila, Thank you for being our guest and reviewing your stay. It's lovely that you appreciated our location in downtown Columbia, and we hope you enjoyed exploring the Main Street shops. Rest assured, our team will remain committed to… Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe location was perfect for us to enjoy the restaurants downtown. Very easy to walk around versus having to drive to the different locations.
The valet service was very good, but a bit expensive.
Dear Greg, Thank you for your recent stay and for leaving a review. It's wonderful to hear you were pleased with our convenient location within walking distance of downtown and fantastic dining. Please know we work to keep our valet pricing competitive for the area, ensuring we provide the best value for our guests. We hope to welcome you back to Sheraton Columbia Downtown Hotel on your next visit. Thank you again for the review. Warm Regards, Guest Services
Dear Greg, Thank you for your recent stay and for leaving a review. It's wonderful to hear you were pleased with our convenient location within walking distance of downtown and fantastic dining. Please know we work to keep our valet pricing… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewEverything. This hotel was awesome. My husband loved it.
I don't have anything bad to say about this hotel
Dear Laronda, Thank you so much for the perfect rating! We're thrilled to know that you enjoyed everything about your visit, and we hope you will consider joining us again soon. Warm Regards, Guest Services
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewLocation was dark and small
Sheets on the bed felt damp and cold
Dear Randy, Thank you for sharing your review with us. We're truly sorry that your concerns weren't handled with the care and attention they deserved—every guest should feel heard and valued, and we're addressing this with our leadership team. Rest assured, we're also having our housekeeping and maintenance teams inspect the linens and room conditions to ensure everything is up to standard. We appreciate your feedback and hope you'll consider giving us another opportunity to change your perceptions in the future. Warm Regards, Guest Services
Dear Randy, Thank you for sharing your review with us. We're truly sorry that your concerns weren't handled with the care and attention they deserved—every guest should feel heard and valued, and we're addressing this with our leadership te… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewEverything was great thanks!
The glass door on the bathroom. I wake up early and putting the light on in the bathroom disturbed my partner. Suggestion, maybe a curtain over the glass?
Dear Kennedy, We're glad you had an enjoyable stay! We also appreciate your recommendation for the bathroom door and will keep this in mind for future updates. It was a pleasure having you as our guest, and we hope to welcome you back in the future. Warm Regards, Guest Services
Dear Kennedy, We're glad you had an enjoyable stay! We also appreciate your recommendation for the bathroom door and will keep this in mind for future updates. It was a pleasure having you as our guest, and we hope to welcome you back in th… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewLovely staff and room and nice bar downstairs.
Rooftop bar needs a bit of TLC, looking and feeling a bit tired. Also, unlike every single other Marriott I've stayed in, I wasn't allowed the free additional hour for a late check-out. They wanted me to pay for that hour. Apparently, it is hotel policy even though Marriott itself promotes free extra hour check out, as a member benefit. Very very disappointing to be honest, and puts me off returning when there are two other Marriott properties close by that do give you the extra hour free of charge.
Dear Lesley, Thank you for taking the time to write about your experience. We're glad you enjoyed our rooms and our team's wonderful service, and we appreciate you sharing your honest input regarding our bar area. We hope you consider a return visit as we continue to evolve using feedback like yours. Warm Regards, Guest Services
Dear Lesley, Thank you for taking the time to write about your experience. We're glad you enjoyed our rooms and our team's wonderful service, and we appreciate you sharing your honest input regarding our bar area. We hope you consider a ret… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewLocation. Walking distance to a lot to do in the Downtown area. That bed was super comfy as well! Lewis at the front desk was as accommodating as he could be!!!
No microwave in none of the rooms. Ice maker only works on floors 4&8 out of 17! Rooftop bar (which is why I wanted to stay here) was closed on Saturday due to lack of staffing! The vault bar stated that it is a restaurant but is in fact a bar that you can order food to take to a room with no microwave. The rooms are small too!
Dear Taisha, Thank you for taking the time to share your experience. We’re happy to hear you enjoyed the convenient downtown location and the comfort of the bed, as well as the excellent service from Lewis. You can be sure we will pass your compliments along to him. However, we regret that you were not fully satisfied with your visit. Your constructive comments will allow us the opportunity to improve, and we sincerely appreciate you bringing your concerns to our attention. It was a pleasure having you here, and we hope you return soon for a seamless visit worthy of a perfect rating. Warm Regards, Guest Services
Dear Taisha, Thank you for taking the time to share your experience. We’re happy to hear you enjoyed the convenient downtown location and the comfort of the bed, as well as the excellent service from Lewis. You can be sure we will pass your… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewNice, conveniently located
My bedroom door didn’t lock
Dear Kimisha, Thank you for being our guest and reviewing your stay. We're pleased that our location in Columbia was convenient for your needs. While we're grateful for the feedback on your bathroom door lock, we hope you had a comfortable night's sleep. Come back and see us again. Warm Regards, Guest Services
Dear Kimisha, Thank you for being our guest and reviewing your stay. We're pleased that our location in Columbia was convenient for your needs. While we're grateful for the feedback on your bathroom door lock, we hope you had a comfortable … Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewCentral of downtown.
Expensive parking.
Dear Joseph, We appreciate you sharing your feedback. It's great to know that our location was ideal for your stay in Columbia. We value your comments about parking and hope to welcome you back for an even better stay in the future. Warm Regards, Guest Services
Dear Joseph, We appreciate you sharing your feedback. It's great to know that our location was ideal for your stay in Columbia. We value your comments about parking and hope to welcome you back for an even better stay in the future. Warm R… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThe bed was comfortable and the pillows. The restaurant was nice
The room size
Dear Dana, We're glad you had a comfortable stay with us and that you enjoyed your time at our restaurant. Thank you for your feedback. We hope to welcome you back in the future. Warm Regards, Guest Services
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified review