Reviews of The Plaza Hotel Columbus at Capitol Square 4 stars
75 East State Street, Columbus, OH 43215, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery nice
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewRight next to the Ohio Theater!
Rather dated. Room did not ever cool. Running 12 hours the temperature was never below 78.
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe location is fantastic. Staff was amazing. Great weight room.
The building was HOT, my AC didn’t work in the first room, and my toilet didn’t work in the second room they gave me. I opted to use the bathroom in the lobby because I was afraid to switch rooms for a third time. The AC was not working in the entire building and they had fans everywhere which did not do anything to cool it down. The place is extremely outdated and dirty.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI went to check in and was told the air conditioning was not working. I was informed they would put us in a room at the Renaissance for the same price and they were making us that reservation.When we arrived soon after that the Renaissance had no idea what we were talking about. Fortunately they did have a room available but at a significantly higher price.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe air conditioning was not working. Also, light switch controlled an electrical outlet.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewConveniently location, helpful and knowledgeable staff
Some of the areas were not adequately air conditioned. The air conditioning was not working in the rooms that some of our friends were in.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation and staff
Room was very outdated. Had to get on hands and knees to find the extension cord the lamp was plugged into to plug in my phone charger. Door wasn't smooth and would stay open if not forced closed.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewAC didn’t work great. Hallways were warm.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewIt was a place to sleep…
No A/C, dirty rooms
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewSo conveniently located to the theater we were attending. Our room was so close to the elevators lovely view Restaurant was wonderful and our server, Naglaa was a pure delight. So attentive and helpful
There wasn’t anything we didn’t like
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewI liked it that the hotel was downtown. It was very clean. It had a nice view.
The staff aren’t friendly. The front desk person was not very upfront with the information had no clue what really what was going on. Failed to tell us the pet policy. Bathroom code, etc..
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation was great, view was great. Staff was friendly.
Bed/pillows were uncomfortable, and one of the rooms didn’t cool down.
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe hall ways on the 9th floor smelled musty as if water was trap some place, also we could see water bubbles in our bathroom / smell musty and could see that water was trap behind the paint by the toilet. Rooms need updated bad and carpet needs to be steam clean badly
I was happy with location, value and the staff was great, food from the restaurant was good
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe room was clean and stayed cool with excessive heat for the weekend.
The usb ports were broke so I had to drive into town to find a charging block. The biggest problem for the weekend was the elevators. There seamed to be only one working so the wait could be up to 15 minutes. The last day I waited 15 minutes, then decided to take the stairs 10 stories down when it never showed up.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe view was nice.
They were having problems with the elevators while we were there. The bathroom sink sprayed water to the back of the counter, and you had to hold the lever down on the toilet for it to flush.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewNo one that we talked to there had their air conditioning in working order. They were nice enough to bring us a fan but it was super hot!!! They only had one of the four elevators in working order, and when we tried to use the valet after our concert last night (it was myself and my two kids under 10) they were arguing with people and after 30 minutes of waiting in a line that wasn’t moving, my kids and I had to find a close parking garage and walk in the dark to our hotel at about 12am. We had to pay close to $400 for this room. I’m seriously disappointed and I truly am calling to talk to some sort of manager tomorrow. The beds were soft. My kids wanted me to mention that.
That everything was run down.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewStarbucks close
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewExcellent location. Large very clean room with view of State Capitol bldg. Excellent bar and restaurant. Most comfortable and very helpful staff
Nothing. All very good.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewAlright place
Over price for what it was plus never received my deposit made it more expensive
Dear Javier, Thank you for taking the time to share your feedback. While we're glad to hear that you found our location, cleanliness, and staff to be satisfactory, we’re truly sorry to learn that your overall experience did not meet your expectations—especially regarding the value for money and the deposit issue. We understand how frustrating it can be when things don’t go as planned, and we sincerely apologize for any inconvenience this caused. Please know that the security deposit is typically processed back to your account within a few business days after checkout, depending on your bank's processing time. If you have not yet received it, we encourage you to contact our front desk directly so we can investigate and help resolve the matter promptly. Your feedback is valuable and will help us improve both our service and the guest experience moving forward. We hope to have another opportunity to welcome you back and provide you with a stay that better reflects the quality and value we aim to deliver. Warm regards,
Dear Javier, Thank you for taking the time to share your feedback. While we're glad to hear that you found our location, cleanliness, and staff to be satisfactory, we’re truly sorry to learn that your overall experience did not meet yo… Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified review