The room was very musty smelling. Sometimes smelling like cat urine. We had tiny ants in our room also. Staff came to spray but we still had them after that and just had to deal with it.

The pool was AMAZING and the resort is in a great location! Great spot for snorkeling being right by Black Rock! Walking distance to Whalers Village.

Stayed in September 2025

The night at the Japanese restaurant, Sunday the 13, I had the Marlin. It was on the grill for a very long time and was way overcooked and not even eatable, very disappointed! Other than that, all of the other meals were very good.

The property was laid out very well. I'm in the swimming pool industry in Denver, Co, our company builds and renovates swimming pool & spas for commercial properties. I really enjoyed the layout of the pool!!! GREAT!

Stayed in July 2025

Not a lot of pool chairs for number of guests or shaded options. Minimal eating options.

Great location and staff. Beautiful views.

Stayed in June 2025

Rooms were a little tired. Outside bar facilities were ok but a little lacking compared to other hotels down the beach

Location. Pool was really nice. Beach in front of the hotel was beautiful

Stayed in June 2025

The air conditioner was noisy and didn’t cool our room very well, we had to have the fan on high and set to the coldest setting for the room to be just cool. Parking is a long way to get to but we realise you did have valet service but we preferred to get our own car

The location is 10/10 the layout of the resort was great and to be able to walk straight onto the beach and swim with the turtles and amazing fish was the highlight of our stay 🥰 plenty of entertainment at night with a Fire Dancer, Luau/Hula, Cliff Diving Ceremony nightly and great singers to listen to it was magical

Stayed in May 2025

We weren’t properly explained how our hotel credit worked. We thought it was only $100 total, but it was actually $100 per day. We found this out later on our own.

Beautiful property, super friendly staff, location is perfect

Stayed in May 2025

The hotel needs an update, run down in a lot of places and needs remodeled.

Excellent location at Black Rock, always lots of sea turtles close by. Friendly staff and clean rooms.

Stayed in May 2025

The selection of breakfast dishes is poor, not enough sunbeds for sunbathing, food selection in the restaurant is poor.

Beautifilul resort

Stayed in April 2025

No entertainment, music or games a night. The rooms need to be updated. Beach chairs and umbrella should be free of charge, or at least cheaper for customers. The drinks were so expensive and we couldn’t bring our own drinks. Unfortunately, , I didn’t feel that I was staying at Sheraton’s.

Location and the beach

Stayed in April 2025

Staff were incredibly helpful and lovely

Stayed in January 2025

No great bars/restaurants on site, also the layout of the hotel is so confusing

Great beach, loads of restaurants and other hotels close by

Stayed in January 2025

I was a little disappointed in the breakfast buffet. The seating outside was wonderful, but the actual food choices could have been better. They had better buffets in the 3rd world country of Peru that was included in the price of the hotel!!! Come on Sheraton. I was also frustrated about the chair situation. People would come down at 6am and put towels on the pool chairs and then go have breakfast. I saw one family come back from breakfast, grab some of their stuff off the chairs (but left the rest) and went to the beach. This left no seating for people who just wanted to swim for an hour or so-

Location, loved the wrist band key card!! Loved the daily activities- we fed the koi and made a lei. My granddaughter loved that!!

Stayed in January 2025

The staff were very welcoming and we were offered a selection of upgrades, but choose to remain the room we had booked. We stayed in block 4 and the 'partial see view' from our room was amazing. There is additional parking by this block, next to the tennis court I highly recommend an evening or two in the Bar and Grill. The staff are lovely and helpfu, evening coulture events of music, hula dancing and cliff dive were wonderful pleasant. We had dinner in here several evenings during our stay. Grounds and gardens are spacious and very well maintained. I was one of several guests who enjoyed watching the palm trees being trimmed. There were some guests who felt it acceptable to leave used coffee cups, towels etc. anywhere they pleased, but staff were very quick to clean up after them. Some areas could be updated, but given the Islands, to be praised, sustainabilty goals, I am more than happy to stay in a hotel that does keep refurbishing.

Stayed in December 2024

There was an odd puddle of water that kept seeping up from the carpet under the air conditioner, and the furniture was a little run down. The closet doors were off the rails and broken. Room 3327

The room was clean and quiet. The resort was beautiful and beach was great.

Stayed in August 2024

Expensive. Didn’t feel like it was value for money. Also BYO snorkel equipment and you need to book ahead for the luau, Teppanyaki Dan and any diving activities.

Its location. Close proximity to Black Rock for cliff diving and snorkelling. Also a short walk to Whalers Village.

Stayed in July 2024

Dining options are limited

Location; rooms; pool

Stayed in June 2024

the beach and the pool

Stayed in June 2024

I can’t say I didn’t like anything.

The beach was just a few steps from the property, literally a pathway. The staff were beyond hospital, friendly and helpful. Food and drinks were great!

Stayed in April 2024

Expensive and they charge you for small things like snokeling gear and beach chairs that are included at most high end resorts.

The views and location

Stayed in April 2024

No free beach chairs from the hotel

Swimming pool and beach

Stayed in July 2023

Very expensive, even Starbucks!

upgraded to a suite. It turns out we needed the extra space since my daughter got sick.

Stayed in July 2023

The resort was too large for our family, we prefer smaller resorts. Also, we paid for an ocean view room, but was given a first floor room, in the furthest building away from the ocean and our view was nothing but resort. We couldn’t see or hear the ocean from our room, just resort noise.

It was a very pretty resort

Stayed in July 2023

need more restaurant personnel

location

Stayed in February 2023

This might be a Booking.com issue but we bought stay package with Breakfast included but this was not on their file. Had to take time to resolve it

Landscape is beautiful so is location

Stayed in February 2023