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  5. Reviews of Sheraton Oceanfront Hotel

Reviews of Sheraton Oceanfront Hotel 3 stars

3501 Atlantic Avenue, Virginia Beach, VA 23451, United States

#62 of 108 hotels in Virginia Beach

Guests' Choice

Review score

Based on 245 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.9

  • Facilities

    7.5

  • Staff

    7.9

  • Value for money

    7.0

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 27 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Our room was hot and it took a long time for the AC to work. I appreciate the staff for being patient with us in adjusting the AC and giving us a fan to help. I hope the management will check their rooms and re-evaluate their AC's.

    I appreciate the attentiveness of the staff when we ask for something. I also like the location of the hotel.

    Stayed in July 2025

  • Reviewed: 18 August 2025

    6.0
    A weekend getaway that was nice but not my favorite hotel. I more than likely won’t visit this place again.
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Pool was dirty, rooms not kept, property wasn’t the cleanest

    Location of property, lobby area and bar was nice, on the beach

    Stayed in August 2025

  • Reviewed: 21 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, Limited view, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The line for the breakfast buffet was long and seating was very limited. The hotel staff was so busy they messed up our initial check in and only gave us one room, even though we booked two rooms. In addition, the wait to speak with hotel staff was very long. Any number you call just rings and rings. No answer. I had to wait in line at the desk for about 15 minutes if I needed something. Rooms were very small, but not too the point I would say they degraded the stay even more. Finally, the elevators... What a terrible situation. Two elevators for the entire hotel on floors 3 and above. We waited about 10 minutes in a line every single time we had to use an elevator. It was ridiculous.

    Location and amenities were great. Pool was great. Restaurant breakfast was ok.

    Stayed in July 2025

  • Reviewed: 28 June 2025

    7.0
    Great stay loved the accommodations and location will be back!
    • Leisure trip
    • People with friends
    • Guest room, 1 King, Poolside view
    • Stayed 2 nights
    • Submitted via mobile

    The pool stayed a little bit of a mess during the day. Someone should come check during the day The towels and trash.

    Loved the rooms and lobby and staff was super helpful

    Stayed in June 2025

  • Reviewed: 28 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Guest room, 1 King, Sofa bed, Limited view, Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Cleaning staff was slow and mostly non English speaking

    Location

    Stayed in June 2025

  • Reviewed: 25 June 2025

    6.0
    The location is excellent. The Room Descriptions need to be updated to tell the correct description
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Poolside view
    • Stayed 6 nights

    We booked for a king room with a sleep sofa and neither room was what we asked for The pool was dirty, The pool towels were not collected and there wasn't any left by mid afternoon. There were alcoholic containers left all around the pool area

    The Staff from the Restaurant also worked at the outside Bar that was located near our room at the pool. I was super Impressed with Monique, Lee and Mason as well as the 2 girls that were waiting on the outside tables. I watched them work and they are amazing at what they do.

    Stayed in June 2025

  • Reviewed: 28 May 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 1 night
    • Submitted via mobile

    Furniture and living room things needs to be updated couches and coffee table

    Beds comfortable and view

    Stayed in April 2025

  • Reviewed: 4 April 2025

    8.0
    Nice location with nice staff.
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, Balcony
    • Stayed 1 night
    • Submitted via mobile

    It was a little out dated and parking is very costly

    The staff there was nice. It was close to the convention center.

    Stayed in March 2025

  • Reviewed: 27 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Balcony
    • Stayed 1 night

    Location

    Stayed in February 2025

  • Reviewed: 17 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nice hotel, we had ocean view, balcony's very private

    Stayed in February 2025

  • Reviewed: 3 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Oceanfront King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The water in our room never got appropriately hot.

    The property was located perfectly on the boardwalk. It was clean and well staffed.

    Stayed in January 2025

  • Reviewed: 27 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Property was clean and well maintained. The staff were very helpful.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Guest room, 1 King, Poolside view
    • Stayed 7 nights

    Oceanfront y all place to eat very close it.

    Stayed in August 2024

  • Reviewed: 31 August 2024

    8.0
    It was very nice with the food service and hospitality
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, Balcony
    • Stayed 7 nights
    • Submitted via mobile

    The room

    We booked a king size bed with guest room and did not get it. Not happy with the room we got especially when we found a roach in the kitchen

    Stayed in August 2024

  • Reviewed: 25 August 2024

    6.0
    Tatiana
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 7 nights
    • Submitted via mobile

    It is too expensive for a hotel without breakfast and parking. Very uncomfortable AC location right in front of the bed. I have to put chairs with pillows on them in front of AC to shield from wind.

    Clean, comfortable room. Very good location. Good bathroom ventilation, the mirrow stays dry after taking a shower. Drinking water is always available.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    7.0
    Overall, our room was decent and the hotel seemed clean
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Before I came, I reserved my room weeks in advanced and had paid the full amount for my stay the moment I reserved it. The lady working the front desk ended up charging me an additional $150. When I asked the following morning about the charge the lady just brushed it off and said it was a “convenience fee”

    I liked the beach was very close and the parking was easy to get to.

    Stayed in August 2024

  • Reviewed: 9 August 2024

    7.0
    It was good location but overall experience was bad. We could have stayed at another location. Next time will avoid.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Dirty, doors broken, bathroom shower broken, bathroom dirty and too small, balcony view was facing towards dirty roof. The maintenance guy cursed me and my family. There was no vacuuming of the room.

    Location

    Stayed in August 2024

  • Reviewed: 5 August 2024

    8.0
    Do better to keep the roaches out of there. Have your restrooms working and make sure customers get the room they wanted
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Not getting the room I booked even tho I used booking.com it wasn’t the room I paid for. And 2. Finding a cockroach in the small kitchen was unacceptable. But I thank your staff for coming to kill it.

    The closeness of the hotel to the beach. The food and staff were great

    Stayed in August 2024

  • Reviewed: 2 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 1 night

    Phone was pulled out of wall so couldn't call the front desk. No blow dryer so had to go down to the front desk to request one. Coffee maker was broken.

    Staff was mostly very accommodating, though they had a hard time checking us in. The location is incredible. Exercise room was nice. Access to boardwalk.

    Stayed in July 2024

  • Reviewed: 1 August 2024

    8.0
    I would come back
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The entire hotel had a very strange smell like sour towels.

    The location was amazing, staff was very nice.

    Stayed in July 2024

  • Reviewed: 30 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest room, 1 King, Poolside view
    • Stayed 2 nights
    • Submitted via mobile

    Not happy with being on ground floor next to the pool when we paid for partial ocean view. It should be clear when you book. Would rather have paid less and been on other side. The pool is loud and very unsecured being on the ground floor

    Location was good

    Stayed in July 2024

  • Reviewed: 28 July 2024

    8.0
    Stay overall was good, hotel was clean and staff was nice. It’s unfortunate that one of our prepaid rooms was not ready.
    • Leisure trip
    • Family with young children
    • King Room with Balcony and City View - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    One of the 3 rooms booked? Our suite was not ready and we were told we’d be refunded and credited for it as we ended up in a much smaller room. We’ve been charged for an extra room and still awaiting for everything to be resolved by hotel management.

    Talking to Lee the bartender outside was the best part of our stay. She was extremely accommodating, professional and overall a great person. She was very knowledgeable about the area too.

    Stayed in July 2024

  • Reviewed: 28 July 2024

    7.0
    Nothing special
    • Leisure trip
    • Couple
    • Guest room, 1 King, Sofa bed, City view, Balcony
    • Stayed 1 night
    • Submitted via mobile

    Very crowded no indoor pool, pool looked dirty , room service ended to early parking was bad.

    Nothing

    Stayed in July 2024

  • Reviewed: 22 July 2024

    8.0
    The stay overall wasn’t bad I probably wouldn’t stay there again unless I was offered a special discount
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Partial ocean view, small bathroom, no lock on the sliding door and it was hard to connect the latch, the front door wouldn’t close on its own the people in the adjoining room was very loud and kept trying to open our door

    It was further down Atlantic Ave than I have stayed before so there wasn’t anything going on unless you went further up the strip. The hotel was nice and quiet at night in the lobby area

    Stayed in July 2024

Showing 1 – 25

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