Reviews of Sheraton Oceanfront Hotel 3 stars
3501 Atlantic Avenue, Virginia Beach, VA 23451, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe bellboy was the only staff member who seemed nice & willing to help.
SO DIRTY! Elevators are sketchy. Food is horrible - they served FROZEN waffles on the buffet. Legit frozen waffles still frozen in the middle. The pancakes were hard to eat - think bread that has been microwaved. The eggs were also rubbery. The coffee was burnt and the cups were dirty.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe Hotel was very clean the staff was great 👍
The check in this ti.me wasn't to great it wasn't their fault a misunderstanding but it works out.
Hello Breeze, It's wonderful to hear that the hotel met your cleanliness standards, and that our staff made a positive impression! The check-in misunderstanding is regrettable, and it's great to know that it worked out in the end. Your support means a lot to us. We strive to provide a seamless experience for all our guests, and feedback like yours helps us improve. Thanks, Lager Heads Management Team
Hello Breeze, It's wonderful to hear that the hotel met your cleanliness standards, and that our staff made a positive impression! The check-in misunderstanding is regrettable, and it's great to know that it worked out in the end. … Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewI appreciate the attentiveness of the staff when we ask for something. I also like the location of the hotel.
Our room was hot and it took a long time for the AC to work. I appreciate the staff for being patient with us in adjusting the AC and giving us a fan to help. I hope the management will check their rooms and re-evaluate their AC's.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewCleanliness and Staff
The extra fee's for parking and Breakfast
Hey Leonard, It's great to hear that your stay was pleasant and relaxing! Cleanliness and attentive staff play a significant role in providing a comfortable experience. However, it’s unfortunate that the extra fees for parking and breakfast affected your overall satisfaction. We appreciate your feedback on this matter, as it helps us improve. Your four-star rating reflects your positive experience, and we thank you for sharing it! Thanks, Lager Heads Management Team
Hey Leonard, It's great to hear that your stay was pleasant and relaxing! Cleanliness and attentive staff play a significant role in providing a comfortable experience. However, it’s unfortunate that the extra fees for parking and brea… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation
Broken elevator dirty pool no towels paying for nightly parking
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery nice relaxing environment everyone was so nice
Hi, Thank you for your lovely review. It’s wonderful to hear that you found the environment relaxing and enjoyed the awesome breakfast. Recommendations like yours truly mean a lot to us! Thanks, Lager Heads Management Team
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation of property, lobby area and bar was nice, on the beach
Pool was dirty, rooms not kept, property wasn’t the cleanest
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewOverall i didn't like there
It was not clean and dirty AC.
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewAll is amazing
All perfect
Hello Duron, Your positive feedback truly brightens our day! It’s fantastic to know that you found everything amazing and perfect during your stay at the Sheraton Oceanfront Hotel. We appreciate your involvement and look forward to welcoming you back for another wonderful experience! Thanks, Lager Heads Management Team
Hello Duron, Your positive feedback truly brightens our day! It’s fantastic to know that you found everything amazing and perfect during your stay at the Sheraton Oceanfront Hotel. We appreciate your involvement and look forward to welcomi… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewFriendly staff and great view.
Could use a hot tub.
Hello Cammy, Your stay as the perfect weekend getaway brings us immense joy! Friendly staff and great views are what we strive for, and your kind words truly motivate us to continue delivering outstanding experiences. We appreciate your suggestion about a hot tub. Thanks, Lager Heads Management Team
Hello Cammy, Your stay as the perfect weekend getaway brings us immense joy! Friendly staff and great views are what we strive for, and your kind words truly motivate us to continue delivering outstanding experiences. We appreciate your su… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe room was fairly nice and large, and the hotel was in an excellent location.
The bathroom was very small, could not fit two people comfortably. The elevators were EXTREMELY slow, to the point I opted to walk up eleven flights of steps instead of waiting any more. The elevators were a major issue during our stay.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGreat location on the North end of the beach. The staff, with a couple of exceptions, was terrific! The food was good and priced well for a family of 4.
One elevator was shut down my entire 9 day stay and the other was down for a portion of the stay. Had to use the stairs to 6th floor. 2 of the front desk workers were rude and dismissive. I went through 3 TV remotes and the cord to my phone was cut. The hotel provided a new cord but I had to install it. I also did not like that I had to pay $25.00/night to park.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewVery nice people
Location
Hi Jeffrey, We truly appreciate your kind words about our team! It’s great to know that our staff made a positive impact during your stay. Your feedback motivates us to continue providing excellent service to all our guests. Thanks, Lager Heads Management Team
Hi Jeffrey, We truly appreciate your kind words about our team! It’s great to know that our staff made a positive impact during your stay. Your feedback motivates us to continue providing excellent service to all our guests. Thanks, Lager… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified review