Reviews of Sheraton Reston 3 stars
11810 Sunrise Valley Drive , Reston, VA 20191, United States
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in May 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean and comfortable, and every staff member we met was very polite and welcoming. The hotel has a lot of charm and the main lobby leading upstairs to the restaurant area is unique with lots of nice seating and nooks for relaxing. We enjoyed the breakfast provided by the hotel restaurant and would absolutely return.
The price of WiFi ($9.95/3 days) did not seem bad, but as we stayed for one night it felt pointless to pay for something and not get everything out of it. Also surprised they are charging for WiFi in 2025. We also had a bit of confusion with the parking situation, as Booking.com listed public parking on the property but did not give a price. Other hotels in the area had clear prices, so this is a Booking.com issue and I'm not faulting the hotel. We ended up paying $15 for parking via a QR code system in the lot across the street.
Greetings, Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay. I am disappointed to know that you were unhappy with the internet fee. Please know that it is standard in our properties to charge an internet fee if you are not a Marriott Bonvoy Member, and we do our very best to make sure that all of our charges are fair and competitive with similar hotels in the area. Our Marriott Bonvoy members normally can enjoy the complimentary internet access. Nevertheless, I would love if you contact me directly next time you are in town and I will make sure to add the complimentary internet. I am sorry to hear about the standard parking fee of the Hotel and we will ensure that the information Sheraton Reston have match on booking.com system. Have a wonderful day!
Greetings, Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay. I am disappointed to know that you were unhappy with the internet fee. Please know t… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewMy reservation never went through to the Sheraton. When I didn't receive a confirmation, I couldn't prove the transaction. So they said if I book at the hotel there was an additional charge of $50. That policy is very upsetting. My husband and I left the hotel and drove home and addition 9 hrs quite upset.
Thank you for the time letting us know your experience with us. We have reviewed your account and we can see that there is no charges of $50.00 except for a no show charge which is the policy guest will be charge charge one night. Please reach out to booking.com and we will clarify it for them. Thank you for choosing Sheraton Reston.
Thank you for the time letting us know your experience with us. We have reviewed your account and we can see that there is no charges of $50.00 except for a no show charge which is the policy guest will be charge charge one night. Please … Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe restaurant for breakfast is terribly slow and extremely expensive.
Dear Mr. Enriquez, Thank you for taking the time to let us know about your experience while staying with us. Your experience of price and speed of service is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Dear Mr. Enriquez, Thank you for taking the time to let us know about your experience while staying with us. Your experience of price and speed of service is below our standard. Providing the highest level of hospitality is our number … Show more
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in February 2025
Verified reviewlarge rooms, large shower a lot of spaces to sit in the lobby the hot chocolate in the evenings
Water pressures in the shower was not good (very weak) cleaner left dirty towels after cleaning sometimes limited storage space in the room
Thank you for taking a moment to share your experience at The Sheraton Reston Hotel. We truly regret the shortcomings you encountered as we commit to providing the finest personal service and facilities to our guests. Please know we have communicated this to our team, and we do hope we have the opportunity to welcome you to our hotel in the future so that we may restore your faith in our hotel.
Thank you for taking a moment to share your experience at The Sheraton Reston Hotel. We truly regret the shortcomings you encountered as we commit to providing the finest personal service and facilities to our guests. Please know we have c… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in December 2024
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewComplementary breakfast
Bed too small
Thank you for taking the time to provide us with such a wonderful rating hotel. It gives us a great pleasure to read about your enjoyable stay at our hotel specially the complimentary breakfast in our Provision Restaurant. We strive to create memorable experiences for our guests, and it pleases me to read comments, such as yours, about the ways in which our team members have gone above and beyond to do make that happen. I truly appreciate you taking the time to write this review, and will certainly share with our staff to thank them. We apologize for the Brand Standard type of 2 beds during your stay quite small for you, perhaps on your next stay booked a king and we will assign you in one of the rooms with good view. Thank you for choosing to stay with us, and we look forward to welcoming you back time and time again, so that we may continue to create such memories with you. Have a wonderful day!
Thank you for taking the time to provide us with such a wonderful rating hotel. It gives us a great pleasure to read about your enjoyable stay at our hotel specially the complimentary breakfast in our Provision Restaurant. We strive to c… Show more
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewBreakfast was very poor. Not what the listing led us to believe it would be. There was a very little choice, that was repeated every other day.
The heating within the rooms, was extremely loud. In fact every time it cut in (maybe 5 or 6 times a night) it would wake you up. After speaking with reception it was confirmed that most rooms were like that and that the system needed replacing. Not good when you are there for almost 2 weeks whilst having to work every day after broken sleep. Safe in room was broken and could not be locked. Maintenance person tried to fix it immediately, but could not. He had it replaced the following day. Room was not cleaned properly every day. Some days I would find the shower cubical floor was still dirty.
Thank you for taking a moment to share your experience at Sheraton Reston Hotel. We truly regret the shortcomings you encountered with your breakfast, room heating, as we commit to providing the finest personal service and facilities to our guests. Please know we have communicated this to our team, and we do hope we have the opportunity to welcome you to our hotel in the future so that we may restore your faith in our hotel.
Thank you for taking a moment to share your experience at Sheraton Reston Hotel. We truly regret the shortcomings you encountered with your breakfast, room heating, as we commit to providing the finest personal service and facilities to ou… Show more
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewComfortable hotel, big gym. Staff was very friendly
Require a car to go to restaurant area
Greetings, Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay. We do hope to see you again in a near future. Have a wonderful day!