Reviews of Silver Queen Inn 2 stars
3261 E. Andy Devine Avenue, Kingman, AZ 86401, United States
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewClose to restaurants and,shopping
Pool was contaminated,for a late check out property charged $20.if you stay over applied to room.if not.they keep $20
Dear Kimberly, Thank you for sharing your feedback. We’re glad you appreciated our convenient location near restaurants and shopping. We sincerely apologize for the pool condition and for any confusion regarding the late checkout fee. Your comments will be addressed with our team to ensure a better guest experience moving forward. Sincerely, ES – Guest Relations Manager
Dear Kimberly, Thank you for sharing your feedback. We’re glad you appreciated our convenient location near restaurants and shopping. We sincerely apologize for the pool condition and for any confusion regarding the late checkout fee. Your… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewPrice. Friendly Overnight Associate, reasonably clean, somewhat comfortable bed.
Trying to exit the parking lot is difficult because the exit is the turn lane to the freeway on ramp.
Dear Charles, Thank you for taking the time to share your experience. We’re pleased to hear you enjoyed the value, friendly service, and comfort of your stay. We also appreciate your feedback regarding the parking lot exit and will keep it in mind as we work to improve the guest experience. We hope to welcome you again. Sincerely, ES – Guest Relations Manager
Dear Charles, Thank you for taking the time to share your experience. We’re pleased to hear you enjoyed the value, friendly service, and comfort of your stay. We also appreciate your feedback regarding the parking lot exit and will keep it… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThere were cockroaches and bed bugs, and tried multiple times trying to contact the manager, With no answer.
Bed bugs dirty room tv didn't work
Dear Garcia, Thank you for sharing your feedback. I sincerely apologize for the unpleasant experience you encountered during your stay. Please know that we take issues related to cleanliness and guest communication very seriously, and your comments highlight areas where we need to improve. Your comfort and safety are our top priorities, and I regret that we fell short in providing the quality service you deserve. We are actively addressing the concerns you've raised, including pest control and room maintenance, to ensure these issues are resolved promptly. We truly appreciate your feedback as it helps us enhance our services. I hope you might consider giving us another opportunity to provide you with a much better experience in the future. Sincerely, ES – Guest Relations Manager
Dear Garcia, Thank you for sharing your feedback. I sincerely apologize for the unpleasant experience you encountered during your stay. Please know that we take issues related to cleanliness and guest communication very seriously, and your… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewLocation
Cleanliness
Dear Ila, Thank you for taking the time in completing our online survey on your stay in our hotel. On behalf of our team, we appreciate your comments and we are saddened to hear about your experience in one of our rooms. We have already informed our housekeeping team about it and rest assured that this incident would never happen again. We hope the next time that you're in the area you will give us a chance to better serve you! Sincerely, ES – Guest Relations Manager
Dear Ila, Thank you for taking the time in completing our online survey on your stay in our hotel. On behalf of our team, we appreciate your comments and we are saddened to hear about your experience in one of our rooms. We have already … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewNothing
This was the worst experience ever. I would rather have stayed in my car and I did because they wouldn't refund my money. There were stains on the floor, on the bed skirt, trash in the drawers from previous customers, a leak in the bathroom, no towels, holes in the door, no lock on the front door and just the most disgusting "hotel room" I've ever been in. They also advertise a pool and free breakfast but as soon as I was checked in they sent a message through booking.com saying due to covid they no longer offer those options.
Dear Franconi, Thank you for bringing this to our attention. I sincerely apologize for the terrible experience you had during your stay. What you described is completely unacceptable, and I understand how frustrating and upsetting this must have been. We strive to maintain high standards, and it’s clear we fell far short in your case. Regarding the issues you faced, I want to assure you that we are taking immediate steps to address and resolve these problems with our team. Additionally, I apologize for any miscommunication about amenities; we should have been clearer about the current situation. Your feedback is very important to us, and we truly regret that we did not meet your expectations or provide the quality of stay you deserved. We hope the next time that you're in the area you will give us a chance to better serve you! Sincerely, ES – Guest Relations Manager
Dear Franconi, Thank you for bringing this to our attention. I sincerely apologize for the terrible experience you had during your stay. What you described is completely unacceptable, and I understand how frustrating and upsetting this mus… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewNothing at all
The pictures they have on booking.com are absolutely NOTHING like it is on person! It was filthy and the bathtub was full of roaches. There were wires hanging from the walls the place was just horrid and filthy.. we couldn't leave fast enough. I didn't take any pictures because i was terrified to spend another second in that room! I was traumatized @!!
Dear Ellen, Thank you for sharing your experience. I am truly sorry to hear about your distressing stay and the issues you encountered. This is certainly not the standard we aim to provide, and I sincerely apologize for the condition of the room and the discomfort it caused you. Your safety and comfort are our top priorities, and we will be addressing these concerns immediately with our team to prevent such incidents in the future. Please know that your feedback is taken very seriously, and we would appreciate the opportunity to make things right. Again, I apologize for your experience and hope you find accommodations better suited to your expectations in the future. Sincerely, ES – Guest Relations Manager
Dear Ellen, Thank you for sharing your experience. I am truly sorry to hear about your distressing stay and the issues you encountered. This is certainly not the standard we aim to provide, and I sincerely apologize for the condition of th… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewI had a roof over my head
U didn't even have a microwave or a fridge. Or a phone. The ac unit was filthy. The sho Wer curtain fell on me. Ect
Dear Patrick, Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay. What you described falls well below our standards, and we understand your frustration. Your comments have been shared with our team so we can address the maintenance and amenity concerns promptly. We appreciate you bringing this to our attention. Sincerely, ES – Guest Relations Manager
Dear Patrick, Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay. What you described falls well below our standards, and we understand your frustration. Your comments have been share… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewNothing really
The staff was not very friendly and I had already paid and booked only 10 minutes before arrival. I had my dogs and I do have 4 dogs and I let them know and they said I could not stay with my dogs so I asked about a refund and they said to ask the booking company I used which was booking.com. I reached out to the booking company and they said they had to ask the hotel to see if they would refund the money but they said no. I also had to book another room for that night so I was very disappointed that they refused to refund me especially since I didn't hold up them from making money in that room if anyone was waiting since I only booked it 10 minutes prior. I am disappointed with the service. I do understand the dog situation but could have been better service desk associates.
Dear Brooke, Thank you for sharing your feedback. I’m truly sorry to hear about your experience and the inconvenience you faced upon arrival. While we do have policies in place regarding pets to ensure the comfort and safety of all guests, I understand how frustrating it must have been—especially after booking so close to your check-in time. I apologize if our front desk team came across as unhelpful; that is certainly not the service we aim to provide. Your comments will be reviewed with the team to ensure we handle these situations with more empathy and clarity moving forward. Sincerely, ES – Guest Relations Manager
Dear Brooke, Thank you for sharing your feedback. I’m truly sorry to hear about your experience and the inconvenience you faced upon arrival. While we do have policies in place regarding pets to ensure the comfort and safety of all guests,… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewDear Guest, Thank you for your feedback, and I sincerely apologize for the experience you had during your stay. What you described is far below our standards, and I completely understand your frustration. We take pest control and room maintenance very seriously, and I will personally follow up with our housekeeping and maintenance teams to ensure this is addressed immediately. Your comfort is important to us, and I regret that we fell short in this instance. Sincerely, ES – Guest Relations Manager
Dear Guest, Thank you for your feedback, and I sincerely apologize for the experience you had during your stay. What you described is far below our standards, and I completely understand your frustration. We take pest control and room main… Show more
Reviewed: 2 August 2025 · Stayed in May 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe young lady in the office
Dirty inside and out!
Dear Sharon, Thank you for your feedback. While we're glad to hear the young lady at the front desk made a positive impression, we sincerely apologize for the cleanliness issues you encountered both inside and outside the property. This is not the experience we want our guests to have, and we will be addressing this with our housekeeping and maintenance teams immediately. Your comments are important to us, and we appreciate you bringing this to our attention. Sincerely, ES – Guest Relations Manager
Dear Sharon, Thank you for your feedback. While we're glad to hear the young lady at the front desk made a positive impression, we sincerely apologize for the cleanliness issues you encountered both inside and outside the property. Thi… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewOk
Dear Orif, Thank you for your message. If there's anything else you'd like to share about your stay or if we can assist you further, please don’t hesitate to let us know. We appreciate your feedback! Sincerely, ES – Guest Relations Manager
Dear Orif, Thank you for your message. If there's anything else you'd like to share about your stay or if we can assist you further, please don’t hesitate to let us know. We appreciate your feedback! Sincerely, ES – Guest Relation… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewThere was no breakfast. Big lady at the desk was very rude
Polite and just show some courtesy for the customer spending time and money
Dear Ledgend, Thank you for your feedback, and I’m truly sorry to hear about your experience. We understand how important it is for our guests to feel safe, welcomed, and respected from the moment they arrive. I apologize for any interactions that felt discourteous and for the inconvenience you experienced regarding the lack of breakfast. Your comments will be addressed with our team, and we’ll look into improving both the guest experience and the environment around the property. We appreciate you bringing this to our attention. Sincerely, ES – Guest Relations Manager
Dear Ledgend, Thank you for your feedback, and I’m truly sorry to hear about your experience. We understand how important it is for our guests to feel safe, welcomed, and respected from the moment they arrive. I apologize for any interacti… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewIt was easy to find off the hiway
They said the pool was working & when we got there ready to swim the pool was green with algea. You couldnt see to the bottom of the pool it was so green & the algea was all around the pool. Very disappointing. The beds were so uncomfortable you could feel the springs on the thin mattress. The bathroom venting was covered in mold.
Dear Shanon, Thank you for sharing your feedback. I’m very sorry to hear that your experience did not meet expectations. We sincerely apologize for the condition of the pool and the comfort of the beds during your stay—this is not the standard we aim to provide. We also take cleanliness and maintenance seriously, so the issue with the bathroom venting will be addressed immediately with our housekeeping team. Your comments are important and will help guide improvements as we work to provide a better experience for all our guests. Sincerely, ES – Guest Relations Manager
Dear Shanon, Thank you for sharing your feedback. I’m very sorry to hear that your experience did not meet expectations. We sincerely apologize for the condition of the pool and the comfort of the beds during your stay—this is not the stan… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThis is the very worst hotel I have ever stayed at. It was so bad that I went somewhere else for my 2nd night. I will NEVER stay or recommend anyone to stay here The pool was clean I will say that.
BUGS!! BUGS BUGS!! THEY WOULDNT GIVE ME BACK NY MONEY FOR THE 2ND NIGHT- I DIDNT EVEN STAY THERE! D DIRTY- the place was awful the carpet was so frayed and dirty, when I stepped on the little nails that's suppose to hold the carpet down I thought thank goodness I had a tetanus shot recently. It may seem like a good deal it is not! Do not waste your money ! If you do watch out for bed bugs and cock roaches yuck it's terrible Had some kind of white crap on the microwave the door key lock and the remote. It was so gross
Dear Michael, Thank you for your candid and detailed feedback. I’m truly sorry and deeply concerned to hear about the conditions you experienced during your stay. What you described is completely unacceptable and does not reflect the standards we aim to uphold. I sincerely apologize for the presence of pests, cleanliness issues, and the overall state of the room. Your comments have been taken very seriously, and I will be personally investigating this matter with our housekeeping and maintenance teams. Additionally, I regret the frustration caused by our refund policy and will review how your case was handled. Thank you for bringing this to our attention — we are committed to taking corrective action. Sincerely, ES – Guest Relations Manager
Dear Michael, Thank you for your candid and detailed feedback. I’m truly sorry and deeply concerned to hear about the conditions you experienced during your stay. What you described is completely unacceptable and does not reflect the stand… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewLocation
Room was dirty and had cocktoaches
Dear Ila, Thank you for bringing this to our attention. I'm very sorry to hear about the cleanliness issues and the presence of pests in your room — that is absolutely not the standard we aim to uphold. We take reports like this very seriously and have alerted our housekeeping and pest control teams to investigate and address the matter immediately. Your feedback is important to us, and we regret that your stay did not reflect the level of comfort and cleanliness you deserve. Sincerely, ES – Guest Relations Manager
Dear Ila, Thank you for bringing this to our attention. I'm very sorry to hear about the cleanliness issues and the presence of pests in your room — that is absolutely not the standard we aim to uphold. We take reports like this very s… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewIt’s always nice to stop here on our way to Las Vegas
Dear Maria, Thank you for making us a part of your journey! We're glad to be your go-to stop on the way to Las Vegas and look forward to welcoming you again on your next trip. Safe travels! Sincerely, ES – Guest Relations Manager
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewThey gave me a very unclean room
Someone had died in the room they put me in and it's wasn't even cleaned right
Dear Worley, I'm truly sorry to hear about your experience—it’s completely unacceptable and deeply concerning. We take situations like this very seriously, and I sincerely apologize for the distress and discomfort this caused you. Please contact the hotel’s management directly so we can investigate this matter thoroughly and discuss the appropriate steps, including a refund. Your feedback is crucial, and we will ensure it is handled with the urgency and seriousness it deserves. Sincerely, ES – Guest Relations Manager
Dear Worley, I'm truly sorry to hear about your experience—it’s completely unacceptable and deeply concerning. We take situations like this very seriously, and I sincerely apologize for the distress and discomfort this caused you. Plea… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLocation was perfect. We needed a room for a good rate near the hospital. The pool and close access to food was perfect and the fridge and microwave were very helpful as well
Our room wasn't the cleanest. There was toilet paper in the tub drain. The floor was stained and wet in spots, we weren't comfortable walking around without shoes in our room. The room also had roaches( we kept the lights on at all times so they left us alone). We only had one towel for the 2 of us and asked many times for 1 or 2 more and never received them. We also ran out of toilet paper and couldn't get more of that either. Thankfully we usually have some with us in our camping stash in our car.
Dear Tinall, Thank you for taking the time to share your experience. While we’re glad the location, amenities, and convenience suited your needs, I’m truly sorry for the unacceptable condition of your room and the lack of basic service during your stay. Cleanliness, comfort, and responsiveness are top priorities, and it's clear we fell far short in this instance. Please accept our sincere apologies for the inconvenience and discomfort this caused. Your feedback has been shared with our housekeeping and front desk teams to ensure these issues are addressed immediately. We appreciate you bringing this to our attention and hope for the opportunity to make it right in the future. Sincerely, ES – Guest Relations Manager
Dear Tinall, Thank you for taking the time to share your experience. While we’re glad the location, amenities, and convenience suited your needs, I’m truly sorry for the unacceptable condition of your room and the lack of basic service dur… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe room was infested with roaches and I have videos
They need to exterminate.
Dear Guest, Thank you for bringing this to our attention, and I sincerely apologize for the unacceptable condition you encountered during your stay. A pest issue is something we take very seriously, and your feedback has already been escalated to our maintenance and housekeeping teams for immediate investigation and treatment. We understand how distressing this must have been and regret that your experience did not reflect the standards we strive to maintain. Sincerely, ES – Guest Relations Manager
Dear Guest, Thank you for bringing this to our attention, and I sincerely apologize for the unacceptable condition you encountered during your stay. A pest issue is something we take very seriously, and your feedback has already been escal… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewNothing I did not stay at the establishment. When we pulled up there were people .mingling all around it was just scary . The place was filthy nasty, I set down on the bed it was as if I was sitting on springs Checked the bathroom beyond being able to put into words how horrible it truly was. This establishment equally has what they call a no refund policy.
Everything The area the filth Them keeping my money This establishment is clearly miss representing the establishmentt.
Dear Mary, Thank you for your feedback, and I’m truly sorry to hear about your experience. What you described does not reflect the level of comfort and cleanliness we aim to provide our guests. We understand how important first impressions are, and it’s clear we fell far short in your case. While we do have a no-refund policy in place, we take concerns like yours seriously and will review the situation internally to ensure it’s addressed appropriately. We appreciate you bringing this to our attention. Sincerely, ES – Guest Relations Manager
Dear Mary, Thank you for your feedback, and I’m truly sorry to hear about your experience. What you described does not reflect the level of comfort and cleanliness we aim to provide our guests. We understand how important first impressions… Show more