Reviews of Best Western Empire Towers 3 stars
4100 West Shirley Place, Sioux Falls, SD 57106, United States
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean. The pool area was nice. The breakfast was amazing
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your clean and comfortable room, had a great time at our pool area, and loved the breakfast. Our team works hard to provide a welcoming stay, and it’s rewarding to know we met your expectations. We look forward to welcoming you back again soon!
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your clean and comfortable room, had a great time at our pool area, and loved the breakfast. Our team works hard to provide a welcoming stay, and it’s rew… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewAlways a pleasant experience
It's all good
Thank you for your kind words! We’re so happy to know you always have a pleasant experience with us. Your continued support means a lot, and we look forward to welcoming you back again soon!
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI liked the location and price
The pool wasn’t operating when we went there so the kids were disappointed.
Thank you for your review! We’re glad to hear you enjoyed our convenient location and value. We’re sorry the pool was not available during your stay and understand how disappointing that must have been for the kids. We appreciate your feedback and hope to welcome you back when everything is fully operational for an even better experience.
Thank you for your review! We’re glad to hear you enjoyed our convenient location and value. We’re sorry the pool was not available during your stay and understand how disappointing that must have been for the kids. We appreciate your feedb… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe check in was easy and efficient. with a smile too!!!! Granddaughter thought the beds were so comfortable she found them hard to get out of, everything was clean. but bring footwear to keep tootsies warm, as their floors have no carpet, helping keep things clean. The breakfast was good to; bacon was crisp and just that is rare in hotels. The gentleman at the front desk in the AM was top notch, wish I got his name, well done!!!! Easy to find as well.
Looking forward to a swim but found out pool was down, At first, I rated my whole stay on just that fact; after taking a step back and looking at the whole picture and remembering I worked on pool and it broke sometimes as well. So with that not much to complain about,
Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that you enjoyed the smooth check-in, clean accommodations, comfortable beds, and a breakfast that hit the mark—especially the crisp bacon! We’ll be sure to share your kind words with our front desk team, as they’ll be thrilled to know they made such a positive impression. We’re sorry the pool was out of service during your stay, and we truly appreciate your understanding and perspective on the situation. It’s wonderful to know that, overall, you had a great experience, and we look forward to welcoming you and your granddaughter back for another enjoyable visit.
Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that you enjoyed the smooth check-in, clean accommodations, comfortable beds, and a breakfast that hit the mark—especially the crisp bacon! We’ll be sure t… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewStaff very friendly. Breakfast was good. It was clean.
The room was damp/moist. Even the carpet felt moist.
Thank you for your feedback! We’re glad to hear you found our staff friendly, enjoyed breakfast, and appreciated the cleanliness. We’re sorry to learn about the dampness in your room and will have our maintenance team look into this right away. Your comments help us improve, and we hope to provide you with a more comfortable stay on your next visit.
Thank you for your feedback! We’re glad to hear you found our staff friendly, enjoyed breakfast, and appreciated the cleanliness. We’re sorry to learn about the dampness in your room and will have our maintenance team look into this right a… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewIt was convenient
The pillow was not changed.
Thank you for sharing your feedback. We’re glad you found our location convenient, but we sincerely apologize that your pillow was not refreshed as it should have been. We’ll be addressing this with our housekeeping team to ensure it doesn’t happen again. We appreciate your comments and hope to welcome you back for a more comfortable stay.
Thank you for sharing your feedback. We’re glad you found our location convenient, but we sincerely apologize that your pillow was not refreshed as it should have been. We’ll be addressing this with our housekeeping team to ensure it doesn’… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNice location, nice property
The floors in the room were soaked and smelt of mildew.
Thank you for your review. We’re glad you enjoyed our location and property, but we sincerely apologize for the condition of your room. The soaked floors and mildew smell are not acceptable, and we’ve shared your feedback with our housekeeping and maintenance teams to address immediately. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with the comfortable stay you deserve.
Thank you for your review. We’re glad you enjoyed our location and property, but we sincerely apologize for the condition of your room. The soaked floors and mildew smell are not acceptable, and we’ve shared your feedback with our housekeep… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNo hot tub by the pool.
Thank you for your feedback! We’re so glad you had a very comfortable stay with us. While we don’t have a hot tub by the pool, we’re happy you enjoyed your visit overall and hope to welcome you back again soon.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe desk clerk was pleasent
The entrance to parking lot was thru a Savers parking lot.ot thru Super 8 parking lot, no direct enteance. Drove by it 3 times. The mattress was high in the middle, had a dip where you sleep and was lumpy. Chair and carpet both dirty with stains and there was a candy wrappers on the floor next to the desk behind garbage cam.WiFi was spotty,. And the WiFi guest past word was a sexual inuendo. Felt like a rent by hour moyel
Thank you for sharing your experience with us. While we’re glad to hear our desk clerk made a pleasant impression, we are truly sorry for the many issues you encountered during your stay. From the challenges finding our entrance, to the condition of the room, mattress, and cleanliness concerns, as well as the WiFi access and name, this is far from the standard we aim to provide. I would like to make sure that I clear up the WiFi name as it is not meant to be offensive at all. The information you are referring to is simply the initials of the hotels name. Best Western Empire Towers. bwet. It truly is not created to be offensive in anyway, We appreciate you bringing these matters to our attention, and we will be addressing them with our team immediately to ensure improvements are made. Your feedback is very important, and we regret that we did not meet your expectations.
Thank you for sharing your experience with us. While we’re glad to hear our desk clerk made a pleasant impression, we are truly sorry for the many issues you encountered during your stay. From the challenges finding our entrance, to the con… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewLocation
Breakfast
Thank you for your feedback! We’re glad you enjoyed our convenient location and breakfast offerings. We hope to welcome you back for another great stay soon!
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewthe area felt safe and clean in the room
When I arrived, I saw a guy smoking outside and didn't think much of it, assuming he was just another guest. But as I got closer, he asked if I needed to check in, and it turned out he was the front desk clerk. Not a hello or anything, just felt off. Once inside, his attitude was even worse. He was incredibly short with his words, mumbled constantly, and acted like I was bothering him whenever I asked him to repeat himself. His behavior made the whole experience incredibly frustrating and uncomfortable. I’m in my 20’s and know that’s not how you treat any person no matter their age. I get that everyone has bad days, but his customer service was not what i was expecting.
Thank you for sharing your experience. We’re glad you felt the area was safe and that the room was clean, but we are very sorry to hear about the interaction with our front desk staff. Your experience does not reflect the level of service we strive to provide, and we will be addressing this matter with our team to ensure all guests are treated with respect and professionalism. We appreciate your feedback and hope you might give us another chance to provide the positive experience you expected.
Thank you for sharing your experience. We’re glad you felt the area was safe and that the room was clean, but we are very sorry to hear about the interaction with our front desk staff. Your experience does not reflect the level of service w… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in May 2025
Verified reviewRoom was not ready, smell, they were treating, hard bed, could hear room above walking around and tv next door. Very busy and loud.
Thank you for sharing your feedback. We sincerely apologize that your room was not ready upon arrival and for the issues you experienced with the smell, bed comfort, and noise. This is not the experience we aim to provide, and we’ll be reviewing your comments with our team to make improvements. We appreciate you bringing these matters to our attention and hope you’ll consider giving us another chance in the future.
Thank you for sharing your feedback. We sincerely apologize that your room was not ready upon arrival and for the issues you experienced with the smell, bed comfort, and noise. This is not the experience we aim to provide, and we’ll be revi… Show more