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Reviews of Sleep Inn & Suites Hagerstown 2 stars

18216 Colonel Henry K Douglas Drive, Hagerstown, MD 21740, United States

#17 of 23 hotels in Hagerstown

Guests' Choice

Review score

Based on 249 hotel reviews

4.9

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    6.0

  • Location

    7.5

  • Facilities

    5.3

  • Staff

    7.1

  • Value for money

    5.8

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 7 August 2025

    4.0
    My stay was decent, the room smell was awful and the breakfast was limited.
    • Solo traveller
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My room had an old smoke smell and wasn’t vacuumed enough.

    Surrounding stores

    Stayed in August 2025

  • Reviewed: 15 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was broken on one side, making it very uncomfortable. The clock was broken.

    Good location. Close to dining and shopping. Friendly staff.

    Stayed in April 2025

  • Reviewed: 2 March 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean

    Stayed in March 2025

  • Reviewed: 30 November 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The location was great. There was no phone, the toilet had tape on it, and ran all day and night, and the safe also didn't work

    Stayed in November 2024

  • Reviewed: 14 November 2024

    5.0
    Tolerable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was minimal. Had to ask for several things.(yogurt fruit)seemed like a minimal amount of food was out.no eggs. Bedroom had no nightlight. only a desk chair. seemed. toilet seat wasn't installed properly. We have stayed in other sleep inns that were much more comfortable.

    Bed was comfortable. Location good.

    Stayed in November 2024

  • Reviewed: 12 November 2024

    5.0
    Just ok
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The place was just not clean or appeared that way

    Staff was nice

    Stayed in November 2024

  • Reviewed: 7 October 2024

    6.0
    Nice for overnight stop. Breakfast was ok staff was very pleasant and accommodating.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Out dated marks on the carpet. Needs little tlc and updating.

    Location,price,staff was really pleasant.

    Stayed in October 2024

  • Reviewed: 26 August 2024

    6.0
    The room was clean and so was the hotel. Disappointed that the pool was closed, I choose that location because it had a
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The pool is closed

    It was easy to find

    Stayed in August 2024

  • Reviewed: 12 August 2024

    6.0
    Nice for a short stay.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The pool was out of commission due to some chlorine pump issue. The beds are doubles, very small for two larger adults.

    The location is amazing. Located within walking distance of Walmart, Cracker Barrel, Waffle House and Wendy’s without crossing the busy street. Even more if you do. Hotel had breakfast each morning, typical waffle maker, eggs, meat and bagels.

    Stayed in August 2024

  • Reviewed: 23 July 2024

    4.0
    Disappointing
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool/hot tub broken, washing machine broken, stains all over carpet and furniture, sticky substance on remote. Awful smell in hallway.

    Stayed in July 2024

  • Reviewed: 13 July 2024

    4.0
    Customer service could improve. Decent rooms and pretty comfortable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    I was unaware the pool was not open, which is the only reason I picked that hotel. Maintenance came to fix a light during my short stay. The kids and I were in towels from being in the shower and he kept saying he had a work order for the light in the room. Fixing things should only happen after check out!!

    Comfort was there, and Check in a was smooth

    Stayed in July 2024

  • Reviewed: 30 June 2024

    4.0
    Glad it was one night
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    One bedroom smelled horrible of smoke! The light over the sink didn’t work. They were doing a roof job so we couldn’t get handicap parking and the entrance closest to our room was blocked.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    5.0
    I most likely will not be booking again nor recommending them
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The pool was not available which was not mentioned on their website. Apparently it’s been down since March 2023. I also receive push back on checking into my conjoined room at 3 pm.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    5.0
    Passable
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Asked for washcloths to be given when room got cleaned because there weren't any in bathroom and came back that night at 10 and room was never cleaned, bed wasn't made and no washcloths. Some lady was sleeping at table in eating area. Staff never at front desk, you always have to wait for them to come either inside or ring bell till they appear.

    It is a great location. Easy on and off highway.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    6.0
    Pleasant
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Our room 326 on 3rd floor smelled moldy, damp and of chemicals that were used to clean and/or mask the smell. The carpet was sticky throughout the room and the chair at the desk still had crumbs on a bottle cap on it. Also the stairway always smelled of cigarette smoke or Marijuana and the exit door at the bottom of that stairway that is supposed to be locked was broken and always open. All doors that are not the main entry should only have access with a room key.

    It was close to everything including the freeway.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The entire place smelled like weed. There were so many stains on the bathroom door and ceiling. The stairwell windows had black mold on them. The microwave sounded like it was going to blow up. Carpets were terribly stained.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The room had a musty odor with a definite cigarette odor with the bedding(non-smoking facility) The tv didn't work...they replaced the remote control & it still wouldn't work. Amenities were poor for the cost of the room. Would not recommend staying here.

    Room was okay in size. Bathroom worked

    Stayed in April 2024

  • Reviewed: 3 May 2024

    6.0
    It was pleasant but we were looking forward to the indoor pool.
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool was down. Our original room had someone else in it so we had to get a different room. If you stay here, ask your receptionist to go check your room out before you do.

    The rooms were spacious, clean, and very modern.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    4.0
    You get what you pay for, but it was a good night's sleep.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night

    Place was aged and not very clean. The shower had hair in the drain trap, and it wasn't mine.

    The bed was comfortable, which was the only reason I was there - for a night's sleep.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    4.0
    Disappointing
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    It would be nice if we were told that the pool and hot tub was not available very upset

    Stayed in April 2024

  • Reviewed: 18 March 2024

    4.0
    A no go for future stays
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room we checked in on the first floor, 124 was grimy and filthy. The bed skirt looked awful and aged. The desks looked as though they were dirty but we realized they were just stains. The bed appeared to almost moved off the frame when you sat on it. The bathroom area doors were not cleaned. The attendant that evening did move us to a cleaner room to which we were grateful. But even the room we were assigned to the bathroom toilet was soiled. Lastly, the attendant was rude upon check-in. Another customer reminded her that she needed to check us in but she insisted in not checking us in until she was done with her side tasks. She appeared like she really did not want to help us. Also, when we told her the room was dirty she did not apologize or anything. The morning attendant was much nicer.

    The location was close to Restaurants and right off the highway.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    5.0
    Acceptable value
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Although not dirty, rooms and hallways need a facelift. Hallway rugs had many stains throughout. Bathroom shower door handle was broken, had to reach up to door frame to open. Hotel states high speed internet. We could not connect at all during our stay. Had to go to other facilities in area to get wifi. Gave rating...did not meet expectation due to wifi issue.

    Convenient location to restaurants/gas station/car wash and hwys. Everything we were looking for/needed. The staff was very friendly and helpful at all times. The lady working the night shift, even offered her personal phone to use. Breakfast selection good and clean area. Awesome shower pressure!!

    Stayed in February 2024

  • Reviewed: 15 December 2023

    4.0
    Will not come back
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Bad smell Dirty rugs Dirty sheets Breakfast….. best if is not offered

    Location Bathroom was decent

    Stayed in November 2023

  • Reviewed: 20 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Our first room smelled of cologne, the door lock didn't work and wouldn't latch, the wiring to the AC looked like it had been ripped out of the unit and there was a used bar of soap in the shower. Our second room was cleaner and had a working lock. Bed was comfortable for the night.

    The price was a reasonable rate for two people.

    Stayed in November 2023

Showing 1 – 25

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