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  5. Reviews of Sleep Inn & Suites Chesapeake - Portsmouth

Reviews of Sleep Inn & Suites Chesapeake - Portsmouth This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3280 Western Branch Boulevard, Chesapeake, VA 23321, United States

#21 of 38 hotels in Chesapeake

Guests' Choice

Review Score

Based on 557 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    7.4

  • Facilities

    6.6

  • Staff

    7.6

  • Value for money

    6.9

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 1, 2025

    7.0
    Again, the availability considering that liberty weekend, but the continental breakfast is awful the
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Carpet was dirty come out was that mounted to the wall water pressure was got a lot to be desired

    availability

    Stayed in August 2025

  • Reviewed: September 1, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed and Kitchenette - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The sofa bed needs to be thrown out. Did not have Elevator on my side Some of the furniture and curtains were stained/dirty.

    Place was spacious Enough beds for all of us The location was great The staff were great Once they finish the renovations and get rid of the dirty furniture, including the sofa beds, I would definitely book with them again!!!

    Stayed in August 2025

  • Reviewed: July 20, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I called to see what the free breakfast was and the reservation line it connected me to. He read a page saying it was a breakfast buffet with eggs bacon ect. When we got there, it was waffles, toast, cereal, coffee, Oj Ect, but no eggs and breakfast buffet like they stated, and the reason I chose this hotel. Also, the shower door was not designed correctly, and I took off my shoes and stepped into a soaking wet carpet but the bathroom. When you shower, the water leaks under the door and floods the carpet.

    The place was updated and nice

    Stayed in July 2025

  • Reviewed: July 1, 2025

    5.0
    Overall it was a nice stay, comfy beds. Shower could use a little updating or extra scrubbing and the roaches were dead
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed and Kitchenette - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We did find dead roaches inside the cabinets of the suite style room we got. We didn’t call to complain or anything because they were dead and you could clearly tell they had been sprayed for, they just needed cleaned up after the fact.

    It was in a nice area and the staff was super friendly

    Stayed in June 2025

  • Reviewed: June 26, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed and Kitchenette - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Carpeted. Sofa couch was dirty.

    Nice staff

    Stayed in June 2025

  • Reviewed: June 25, 2025

    6.0
    Yucky and unpleasant.i can say the staff was pleasant
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    See above.

    The room was dirty. The headboard had a ton of finger prints and palm prints all over it. The carpeting was dirty. There was a piece of some kind of tape stuck on the carpet and carpet was dirty. The floor in the bathroom and by the sink was dirty. The shower floor and walls were dirty. I took time out of my travels to wipe everything done as best I could. I would have rather went to another hotel but we were traveling with two other groups. It was not pleasant.

    Stayed in June 2025

  • Reviewed: June 6, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Hot Tub & Kitchenette - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No elevators

    My in room jacuzzi the pool and inside jacuzzi

    Stayed in June 2025

  • Reviewed: May 24, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast sucks and as a frequent customer you should get a better price not a higher price also there is never anyone at the desk

    Breakfast sucks pretty much waffles period

    Stayed in April 2025

  • Reviewed: May 19, 2025

    5.0
    Ok
    • Leisure trip
    • Solo traveler
    • Queen Room - Accessible/Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn't connect to the Internet

    Room was nice comfortable

    Stayed in May 2025

  • Reviewed: May 7, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed and Kitchenette - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom needs more improvement. My dryer was broken and it never got fixed. The tub/shower needed better cleaning too.

    The hot tub, the room I booked was spacious and comfortable, the waffle maker for downstairs breakfast was a nice touch. Overall this was pretty good stay.

    Stayed in April 2025

  • Reviewed: March 10, 2025

    5.0
    Mediocre, at best.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    A little dated. The rooms are not cleaned as thoroughly as they should be. Bathroom corners, edges. Garbage from previous stay behind furniture. Broken cabinet door. Poorly stocked vending machines, including something basic, like water. The coconut scent they have everywhere is not for everyone. Perhaps something more neutral? One of the exterior doors was broken, so it didn’t lock for multiple nights. They refused a cash payment. I don’t like giving my credit information to places I don’t know.

    The location was convenient for our purposes.

    Stayed in January 2025

  • Reviewed: November 4, 2024

    5.0
    It was only ok
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked a queen size bed. It was clearly a full size. When I brought it up to the front desk clerk she said it was a queen…it absolutely was not. The hotel is old but has done renovations. There is still room for improvement. Walls are paper thin.

    I didn’t have breakfast. Front desk clerk was nice.

    Stayed in November 2024

  • Reviewed: October 22, 2024

    7.0
    Ace Travels
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I arrived after midnight. My request for late checkout as denied.

    Late check in is always important because arrival times vary.

    Stayed in October 2024

  • Reviewed: September 22, 2024

    7.0
    Affordable and the location are nice
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast area is small.The coffee maker in our room is so small like a toy

    The staff are so approachable and easy to talk to.The surroundings are clean

    Stayed in September 2024

  • Reviewed: August 31, 2024

    6.0
    Okay but needs some work on presentation of breakfast and room setup
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Nonsmoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room issues with towels and smoke detector not installed in room

    Location

    Stayed in August 2024

  • Reviewed: August 19, 2024

    5.0
    Okay, was clean and had friendly staff.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No protein for breakfast; instance coffee, someone smoking weed at front desk - strong smell.

    Bananas were good, thanks.

    Stayed in August 2024

  • Reviewed: August 18, 2024

    7.0
    It was ok
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was not comfortable room could’ve been cleaner. Please use tile in the shower to get rid of the pink mold and make sure the housekeeper is clean under the rim of the toilet and vacuum and dust properly. Sorry to be brutal, but I come from working in hotels, so I know how to check in some things was just missing but other than that, it was fine.

    Friendly staff

    Stayed in July 2024

  • Reviewed: August 13, 2024

    5.0
    Not bad but not worth the price paid
    • Business trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom smelled like pee and shower looked dirty

    Easy check in and comfortable bed. In a quiet area

    Stayed in August 2024

  • Reviewed: August 6, 2024

    6.0
    I can afford a lot more than I settled for.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 6 nights

    I could not eat the breakfast, it was loaded with breads, salt, and sugar. It did not cater to older citizens, and those with restricted diets. When I checked in, the attendant had an odor coming from his body/clothes. I don't know how long this hotel has been around but I would say that it needs an upgrade bad, especially in the banged up furniture and the bathrooms. Oh yes, the hallway carpet smelled and the needs to be some type of air freshener sprayed to help the atmosphere. Bottom line, if I had seen an up to date picture of this facility, I would have gladly paid more for the experience and convenience.

    The location was great, the bed was comfortable, the weather was good, the availability of food and travel sites were excellent, and the people were friendly.

    Stayed in August 2024

  • Reviewed: August 5, 2024

    5.0
    Didn’t get my moneys worth.
    • Family with young children
    • Superior King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    For the money I spend it wasn’t up to standards and I did speak to a staff about it before coming to rate it and not much sympathy was shown or didn’t even try to accommodate me for my lost. But I’ll know for next time.

    It was close to my destination.

    Stayed in August 2024

  • Reviewed: August 5, 2024

    7.0
    For the most it was clean and smell good a little outdated and could use some small upgrades and renovations and it woul
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed and Kitchenette - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Tv could be bigger in the room and hallway carpet could’ve been cleaner and broken blinds in hallwayneed to be replaced and need more breakfast selections.

    Stayed in August 2024

  • Reviewed: August 3, 2024

    5.0
    Comfortable and convenient
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed and Kitchenette - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Old needs cleaning and outdated

    Convenient to stores and restaurants

    Stayed in July 2024

  • Reviewed: July 29, 2024

    7.0
    I enjoy my stay there.
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The water pressure was horrible before the sink and shower. The breakfast was a continental breakfast.

    The staff was nice. The room was clean and comfortable.

    Stayed in July 2024

  • Reviewed: July 6, 2024

    5.0
    Ok but not
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed and Kitchenette - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a strange smell to the hotel as soon as you walked in, wasnt sure if it was cleaning solotion, the bathroom had mildew in the shower, it needed repairs to the door jam & ceiling, the shower water smelled badly, never got warm nor hot, the floor around the sink needed repairing, the desk chair arm was broken, the rooms were not sound friendly, the guests in the adjoining room conversations could be heard clearly as if in the room with us, there was not enough variety for breakfast

    The beds were very comfortable. The room was a nice size. The location was perfect. The staff was extremely courteous, accommodating and professional. The staff made the stay worth staying there.

    Stayed in July 2024

Showing 1 - 25

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