Reviews of Sleep Inn Matthews-Charlotte 2 stars
9900 Matthews Park Drive, Matthews, Charlotte, NC 28105, United States
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Reviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNothing, i thought i liked the price but i wouldnt stay here for free
Found two different roaches in my room!!! halls smelled like weed and just very dirty hotel. youd be better off at a motel 6 or red roof in for this price.
Dear Guest, I’m very sorry to hear about the issues you experienced during your stay. Finding roaches and dealing with cleanliness and odor concerns is unacceptable, and we sincerely apologize. Your feedback will be shared with our management team to address these serious problems immediately. Thank you for bringing this to our attention. Sincerely, Hotel Manager
Dear Guest, I’m very sorry to hear about the issues you experienced during your stay. Finding roaches and dealing with cleanliness and odor concerns is unacceptable, and we sincerely apologize. Your feedback will be shared with our managem… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe location of the hotel is great
The air conditioning in my room was extremely noisy, like an airplane turbine. The breakfast was of poor quality and variety.
Dear Guest, Thank you for sharing your experience. We're glad the location worked well for you. We’re sorry to hear about the noisy air conditioning and the breakfast quality—your feedback is valuable and helps us focus on areas for improvement. We hope to provide a better stay next time. Sincerely, Hotel Manager
Dear Guest, Thank you for sharing your experience. We're glad the location worked well for you. We’re sorry to hear about the noisy air conditioning and the breakfast quality—your feedback is valuable and helps us focus on areas for im… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewnothing
i didn’t like anything and it had bugs no toilet paper in the room dirty towels and rags
Dear Guest, We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future. Sincerely, Hotel Manager
Dear Guest, We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that … Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in March 2025
Verified reviewOverall my stay was good, but the bed was a little hard.
The comfort of the bed
Dear Guest, Thank you for your feedback! We're glad you had a good stay overall. We’re sorry to hear the bed wasn’t as comfortable as you'd hoped and will share this with our team. We hope to welcome you back with an even better experience next time. Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback! We're glad you had a good stay overall. We’re sorry to hear the bed wasn’t as comfortable as you'd hoped and will share this with our team. We hope to welcome you back with an even better ex… Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewIt was a clean room
Dear Guest, Thank you for your review. We are so happy to hear that you had a great stay! We look forward to seeing you again soon! Sincerely, Hotel Manager
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewAmazing staff. Observed going above board to help people. Exceptionally clean. Nicely set up room with "kitchenette." Breakfast had sausage, egg, waffles, variety of cold foods.
People upstairs from us were stomping around until 2:30 in the morning. Really a design flaw; more insulation between floors would have helped. If you like quiet, ask for top floor. Would be nice to have USB charging. It was only on the TV and only worked while on, timing off every 15 minutes. We'll remember to bring wall adapter.
Dear Guest, Thank you for sharing your experience! We're thrilled you enjoyed our exceptional staff, cleanliness, and the well-equipped room with a kitchenette. We appreciate your feedback about the noise and USB charging, and we'll definitely look into improving these aspects. We hope to welcome you back soon! Sincerely, Hotel Manager
Dear Guest, Thank you for sharing your experience! We're thrilled you enjoyed our exceptional staff, cleanliness, and the well-equipped room with a kitchenette. We appreciate your feedback about the noise and USB charging, and we'l… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in March 2025
Verified reviewHow close it was the main road and the staff were extremely friendly
Small complaint the ac wouldn’t get cold but it wasn’t bad
Dear Guest, Thank you for your feedback! We're glad you enjoyed the location and our friendly staff. We apologize about the AC not getting as cold as expected—our team will look into it. We hope to welcome you again soon! Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback! We're glad you enjoyed the location and our friendly staff. We apologize about the AC not getting as cold as expected—our team will look into it. We hope to welcome you again soon! Sincerely, … Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewRoom had a lot of issues remote for tv was broken wasn’t properly cleaned and to top it off a big roach crawled into my 5 year old yogurt. The
Dear Guest, We sincerely apologize for the issues you encountered during your stay. This is not the experience we want for our guests. We take cleanliness and maintenance very seriously and will address these concerns immediately. Please reach out to us so we can make this right. Sincerely, Hotel Manager
Dear Guest, We sincerely apologize for the issues you encountered during your stay. This is not the experience we want for our guests. We take cleanliness and maintenance very seriously and will address these concerns immediately. Please r… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in February 2025
Verified reviewThat it was clean
I did my checkout. Got home and realized I forgot my chargers there. I called and they said that they did not have them, that they were not in the room, and I'm 100 percent sure that I left them in the room. So be careful, make sure you don't leave nothing in your room because it will disappear.
Dear Guest, Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Sincerely, Hotel Manager
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewThe person who checked us in was extremely nice, professional and accommodating.
Dogs were barking/scratching at the doors and left unattended in their rooms. The dining room attendant was extremely rude and would not allow my son to use the bathroom in the dining hall. She requested several times that he go to his room. The food was prepared via microwave, overcooked and cold. We reserved/paid for a handicap accessible room. Upon check the front desk clerk notified me that they did not have any handicap rooms available in that hotel. My husband uses a motorized chair which was difficult to navigate the room. The room had been cleaned but it was ABSOLUTLEY OUTDATED and did not match the pictures on the Booking.com website. The sheets were severely dingy which caused a question on whether or not they were actually clean. The shower was extremely small and not handicap accessible. And to add insult to injury, my sister returned home with insect bites which required medical treatment by her primary care provider.
Dear Guest, We're sorry to hear about your experience. It’s disappointing that issues like noise, accessibility, and cleanliness impacted your stay. We appreciate your feedback and will address these concerns with the team. Your experience matters, and we regret that we didn’t meet expectations. Thank you for sharing your honest review. Sincerely, Hotel Manager
Dear Guest, We're sorry to hear about your experience. It’s disappointing that issues like noise, accessibility, and cleanliness impacted your stay. We appreciate your feedback and will address these concerns with the team. Your experi… Show more