Reviews of Sleep Inn Rockville 2 stars
2 Research Court, Rockville, MD 20850, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewDear I am writing to formally express my dissatisfaction regarding my recent stay at your hotel. Unfortunately, my experience was extremely disappointing and far below the expected standard of hospitality. Upon arrival, I was forced to wait more than 30 minutes for the receptionist, and only after calling the front desk was I able to receive any assistance. When I entered the room, I discovered several unacceptable issues: the air conditioning was not working, there was a strong unpleasant odor, and no towels were provided for showering. When I attempted to speak with the receptionist regarding these concerns, she was not present, and despite waiting for a considerable amount of time, I received no assistance. Later, when I returned to the room and attempted to sleep, I was shocked to find rats inside the room, creating noise and making it impossible to rest. Once again, I went to seek assistance from the receptionist, but she was not there. I called the front desk, only to be told that nothing could be done, as the receptionist was the only person available. At that point, I had no choice but to pack my bags and leave the hotel immediately. As I was leaving, the receptionist assured me that the reservation would be canceled and that I would receive a refund. However, I have not yet received any reimbursement. I kindly request that my refund be processed without any further delay. This experience was unacceptable, and I believe immediate corrective action should be taken to prevent such situations in the future. Thank you for your prompt attention to this matter. I look forward to your swift response and resolution.
Dear Guest, We appreciate you taking the time to share your experience. It's clear that your stay did not meet our usual standards, and we sincerely regret the challenges you faced during your visit. Your feedback is important, and it has been noted for review by our management team. We understand the impact this had on your stay, and we appreciate your input as it helps us improve our services for future guests. Thank you for bringing this to our attention.
Dear Guest, We appreciate you taking the time to share your experience. It's clear that your stay did not meet our usual standards, and we sincerely regret the challenges you faced during your visit. Your feedback is important, and it … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewPrice and breakfast was fairly good
Smelled a little musty and linens had stains and when we asked for towels would only be given one for a group of 4. Pool area wasn’t very well kept up
Hello Aylesworth, Thank you for sharing your feedback about your stay. We're glad to hear you enjoyed the price and breakfast offerings. Your comments regarding the musty smell, linens, and pool area will be noted for consideration as we continuously strive to enhance our guest experience. We appreciate your input and hope you found some enjoyable aspects during your visit.
Hello Aylesworth, Thank you for sharing your feedback about your stay. We're glad to hear you enjoyed the price and breakfast offerings. Your comments regarding the musty smell, linens, and pool area will be noted for consideration as … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNot much. The location was good.
With no record of our reservation at Sleep Inn, we were moved to the adjacent Ramada Inn. We were locked out of our room for hours waiting for a maintenance man to open the door with a bent coat hanger. Many guests at this hotel were unable to even get into their rooms due to bad door locks. Breakfast was mediocre. Floors in the hotel had circles of colored paper (confetti) scattered about. Suggests house cleaning not very thorough.
Dear Guest, Thank you for sharing your experience. We regret that your stay did not meet your expectations, particularly regarding the issues with room access and cleanliness. Your feedback about the breakfast and maintenance concerns will be passed on to the appropriate teams. We appreciate your comments on the location and hope you continue to find the perfect accommodations for your future travels.
Dear Guest, Thank you for sharing your experience. We regret that your stay did not meet your expectations, particularly regarding the issues with room access and cleanliness. Your feedback about the breakfast and maintenance concerns will… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation
Bed bugs problem
Hello mohiuddin, Thank you for sharing your feedback regarding your recent stay. We take pest issues very seriously and have stringent protocols in place to address these concerns. Your comments about the location are noted, and we appreciate your input as it helps us enhance our guest experience. For any specific service-related inquiries, please reach out directly to our management team, who can assist you further.
Hello mohiuddin, Thank you for sharing your feedback regarding your recent stay. We take pest issues very seriously and have stringent protocols in place to address these concerns. Your comments about the location are noted, and we appreci… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe hotel was less expensive than other hotels in the area. Our nine-year-old likes to swim, so I chose this hotel because it offered a swimming pool.
This hotel shares its swimming pool with The Rockville Hotel. Although there were supposed to be towels at the pool, there were none (despite the pool area being virtually devoid of people). I went to the front desk to inform them that there were no towels at the pool. The desk clerk told me that The Rockville Hotel was responsible for providing towels at the pool, and she contacted them on my behalf to request towels. We remained at the pool for about an hour and a half, but no towels arrived. At some point I went back to The Sleep Inn front desk and told the same woman there were still no towels and asked her for three towels. She gave me two towels and said they were the last two clean towels in the hotel. Later that evening, there was a sign at the front desk saying there were no more towels available for guests. The pool itself was full of bugs, so our daughter didn’t want to swim in it, even after my wife found a pool skimmer and got rid of some of the bugs. The carpet in the hallway on our floor looked and smelled like it was desperately in need of a deep cleaning or replacent. And the sliding door separating the main section of our hotel room from the toilet/shower didn’t slide without extreme muscle power.
Hello Daniel, Thank you for sharing your experience. We appreciate your feedback regarding the pool towels and the cleanliness of the pool area. Your comments about the carpet and the sliding door will be communicated to our maintenance team for review. We aim to provide a pleasant stay, and we regret that your visit did not meet your expectations. Your insights are valuable for us to enhance the guest experience and ensure future stays are more enjoyable.
Hello Daniel, Thank you for sharing your experience. We appreciate your feedback regarding the pool towels and the cleanliness of the pool area. Your comments about the carpet and the sliding door will be communicated to our maintenance … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation. It was the center location for where we needed to be.
Staff not friendly, didn’t communicate about how rooms needed to be cleaned, ran out of clean towels, we never got the amount of towels that were needed, no pillow cases on the beds, breakfast area not cleaned, at one point the utensils were dropped in the ground and picked back up and touched food
Hello Monica, Thank you for sharing your feedback regarding your recent stay. It's great to hear that our location met your needs. We take guest reviews seriously and appreciate you highlighting the areas where we can improve. Your comments regarding staff communication and cleanliness will be addressed with the team to enhance our guest experience. We hope you consider staying with us again in the future.
Hello Monica, Thank you for sharing your feedback regarding your recent stay. It's great to hear that our location met your needs. We take guest reviews seriously and appreciate you highlighting the areas where we can improve. Your com… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNothing
That even though I made a reservation they didn't have a room available. They don't respect reservation so don't bother.
Hello Salazar, We appreciate your feedback regarding your reservation experience. It's important for us to ensure that our guests have a smooth check-in process. Your comments have been noted, and we will review our procedures to better uphold reservations. Thank you for bringing this to our attention; we hope you consider staying with us again in the future for a more positive experience.
Hello Salazar, We appreciate your feedback regarding your reservation experience. It's important for us to ensure that our guests have a smooth check-in process. Your comments have been noted, and we will review our procedures to bet… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewIt was close to where we needed to be and it was priced reasonably, had an included breakfast.
The pocket door to the bathroom was filthy when rolled out. There was only one towel in the room for two people. When we tried to use the phone in the room to all the front desk we realized it had no cord. The sink faucet was loose and flopping around and so was the wall fixture that held the toilet paper.
Hello Mary, Thank you for sharing your feedback. It’s great to hear that you found our location convenient and enjoyed the included breakfast. We appreciate your comments regarding the bathroom cleanliness, towels, and room amenities, as they are important for enhancing the guest experience. Your input will certainly help us improve our services moving forward. We hope to have the opportunity to welcome you back in the future.
Hello Mary, Thank you for sharing your feedback. It’s great to hear that you found our location convenient and enjoyed the included breakfast. We appreciate your comments regarding the bathroom cleanliness, towels, and room amenities, as… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation and breakfast free
No pool, staff spoke no English. Breakfast was extremly limited compared to to other places. Side door broken and never shuts which made it unsafe. Never a staff at nite watch the doors. Microwave was in French wording.
Hello Carol, Thank you for sharing your feedback. We strive to provide a variety of amenities and a pleasant experience for all our guests. While we are glad you enjoyed the location and complimentary breakfast, we appreciate your comments regarding areas for improvement. Your insights regarding staff communication and safety are noted and will be shared with management for future consideration, as we continuously aim to enhance our services for a better stay. Thank you for choosing us, and we hope you have a wonderful day ahead.
Hello Carol, Thank you for sharing your feedback. We strive to provide a variety of amenities and a pleasant experience for all our guests. While we are glad you enjoyed the location and complimentary breakfast, we appreciate your comments… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewRoom and bed were fine, breakfast was good.
N/A
Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the room, bed, and breakfast offerings during your stay. Your comments are valuable to us as we continuously strive to enhance our guests' experiences. We hope to welcome you back for another enjoyable stay in the future.
Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the room, bed, and breakfast offerings during your stay. Your comments are valuable to us as we continuously strive to enhance our gu… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe location and that the hotel had a pool
I did not like the fact that my room was infested gnats also that the front desk person seem to have an attitude when I asked him if they had other rooms available, and I told him about the situation. I was told there were no rooms available, but when I went to book another room at the same hotel, there were several rooms available, so I was not happy about that. It was such an inconvenience because I was unable to locate another room at a different hotel at a similar price due to budget thank you to the maintenance person who came and sprayed the room and was able to kill a few of the gnats but not all. That's one problem made this a bad experience.
Hello ReJenee, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Hello ReJenee, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled bas… Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in April 2025
Verified reviewGood location for a basic stay.
Incredibly loud air conditioner. Hair dryer tripped circuit breaker every time it was turned on.
Hello Simon, Thank you for your feedback. We appreciate you highlighting our hotel’s location and acknowledging that it suited your needs for a basic stay. Your comments regarding the air conditioner and hair dryer have been noted, and we will ensure they are shared with the appropriate team for review. We value your input as it helps us improve the experience for all our guests in the future.
Hello Simon, Thank you for your feedback. We appreciate you highlighting our hotel’s location and acknowledging that it suited your needs for a basic stay. Your comments regarding the air conditioner and hair dryer have been noted, and w… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewThe refrigerator did not work
Hello says, Thank you for your feedback regarding the refrigerator in your room. We appreciate you bringing this to our attention as it helps us ensure better experiences for future guests. We hope that despite this inconvenience, you were able to enjoy other aspects of your stay with us, and we value your insight as we continuously strive to improve our facilities and services.
Hello says, Thank you for your feedback regarding the refrigerator in your room. We appreciate you bringing this to our attention as it helps us ensure better experiences for future guests. We hope that despite this inconvenience, you were… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified review