Reviews of Country Inn & Suites by Radisson, Pigeon Forge South, TN 3 stars
4215 Parkway, Pigeon Forge, TN 37863, United States
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewEverything was good except
The shower never got hot or warm at night or in the am . There should always be hot water to shower with during a stay.
Hello Edith, Thank you for sharing your feedback regarding the shower temperature during your stay. We appreciate your comments about your overall experience being positive apart from this issue. Your observations are important to us, and I will ensure they are communicated to our management team for further review to enhance future guest experiences. We hope to welcome you back in the future, where we aim to provide you with an even better stay.
Hello Edith, Thank you for sharing your feedback regarding the shower temperature during your stay. We appreciate your comments about your overall experience being positive apart from this issue. Your observations are important to us, and … Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLocation
BathRoom light switch was dirty.
Hello Crystal, Thank you for taking the time to share your feedback. We appreciate your comments regarding the cleanliness of the bathroom light switch and will use your insights to improve our processes. Our location is something we take pride in, and we are glad it contributed to your stay. Your input is valuable as we strive to enhance our guests' experiences for the future.
Hello Crystal, Thank you for taking the time to share your feedback. We appreciate your comments regarding the cleanliness of the bathroom light switch and will use your insights to improve our processes. Our location is something we take … Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewEnd of town made it pretty easy to navigate around town.
We ended up with the last available room. We were told after we arrived around 11:30pm that the room had a smell, which it did. We agreed to continue our stay (after all it's 11:30pm, & we are tired), but I think we should have been offered a discount. The shower didn't give much pressure.
Hello Larry, Thank you for sharing your feedback about your recent stay. We understand how important room condition and amenities are to our guests' experiences. Your comments about the room smell and shower pressure will be noted for consideration, as we continuously strive to enhance our services. We’re glad to hear the location was convenient for your needs, and we appreciate your understanding during your stay.
Hello Larry, Thank you for sharing your feedback about your recent stay. We understand how important room condition and amenities are to our guests' experiences. Your comments about the room smell and shower pressure will be noted fo… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewClose to Dollywood
It smelled terrible.
Hello Sharon, Thank you for your feedback. We're glad to hear you appreciated our proximity to Dollywood. Our team is continuously working to maintain and improve the guest experience, and your comments will be shared with the appropriate departments. We hope you'll consider staying with us again in the future to enjoy everything our area has to offer.
Hello Sharon, Thank you for your feedback. We're glad to hear you appreciated our proximity to Dollywood. Our team is continuously working to maintain and improve the guest experience, and your comments will be shared with the approp… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEase of check in, friendliness of staff, bright clean room
Hello Sandi, Thank you for sharing your positive experience regarding the ease of check-in and the friendliness of our staff. We are delighted to hear that you found your room bright and clean. Your feedback is invaluable and motivates us to continue providing excellent service. We hope to welcome you back for another pleasant stay in the future.
Hello Sandi, Thank you for sharing your positive experience regarding the ease of check-in and the friendliness of our staff. We are delighted to hear that you found your room bright and clean. Your feedback is invaluable and motivates us … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff was fantastic!. Bianca at the front desk was very friendly. The breakfast guy was very nice and the food was good.
Our room was very worn. The balcony door was hard to close. The bathroom door was very worn. The hallway carpets weren't very clean.
Hello Kelly, Thank you for your feedback. We're pleased to hear you enjoyed the service from our staff, particularly Bianca and the breakfast team. Your comments regarding the room conditions and cleanliness have been noted as we continuously strive to enhance our guest experience. We appreciate you taking the time to share your thoughts, as they help us improve moving forward.
Hello Kelly, Thank you for your feedback. We're pleased to hear you enjoyed the service from our staff, particularly Bianca and the breakfast team. Your comments regarding the room conditions and cleanliness have been noted as we conti… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewOne of the more beautiful, newer Hotels on the Parkway. Close proximity to the National Park. Easy check in process. Staff was accommodating and welcoming. Breakfast had variety. We love the balcony and river view!
Pillows! Too soft for us! Check on the pool/condition more often! Otherwise, we will see next year for our annual stay!
Hello Danielle, Thank you for your feedback! We're glad to hear you enjoyed the beautiful surroundings, our accommodating staff, and the breakfast variety. Your comments about the pillows and pool condition have been noted, as we aim to enhance our guest experience. We look forward to welcoming you back next year for your annual stay and appreciate your continued support!
Hello Danielle, Thank you for your feedback! We're glad to hear you enjoyed the beautiful surroundings, our accommodating staff, and the breakfast variety. Your comments about the pillows and pool condition have been noted, as we aim t… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel was clean and the ac in the room actually worked. The bed was comfortable.
Wish the pool was open longer hours.
Hello Marlana, Thank you for sharing your feedback. We're glad to hear that you enjoyed the cleanliness of the hotel and found the AC and bed comfortable. We appreciate your suggestion regarding pool hours, as guest preferences are important to us. Your input will be taken into consideration as we continue to evaluate our guest services and amenities. Thank you for staying with us, and we hope to welcome you back soon.
Hello Marlana, Thank you for sharing your feedback. We're glad to hear that you enjoyed the cleanliness of the hotel and found the AC and bed comfortable. We appreciate your suggestion regarding pool hours, as guest preferences are i… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything the balcony was awesome
Only thing I didn't like was the super bright led on side the building shining in my room but I fixed it and draped a blanket across my balcony
Hello Jordan, Thank you for sharing your feedback about your recent stay. We're glad to hear that you enjoyed the balcony and found it to be an awesome feature. We appreciate your suggestion regarding the LED lighting, as guest comfort is important to us. Your insights will be noted for future improvements. We hope to welcome you back for another delightful stay.
Hello Jordan, Thank you for sharing your feedback about your recent stay. We're glad to hear that you enjoyed the balcony and found it to be an awesome feature. We appreciate your suggestion regarding the LED lighting, as guest comfort… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast
The beds was to high and they did not have a handicap room i could not take a shower nothing to hold onto
Hello RONALD, Thank you for sharing your feedback. We understand the importance of accessibility and will take your comments regarding the bed height and shower facilities into consideration for future improvements. It's unfortunate that our breakfast options did not meet your expectations, and we appreciate your insights as they help us enhance the experience for all guests. Your experience is valuable to us, and we hope for the opportunity to serve you again in the future.
Hello RONALD, Thank you for sharing your feedback. We understand the importance of accessibility and will take your comments regarding the bed height and shower facilities into consideration for future improvements. It's unfortunate … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewWe loved the balcony!
Needed more hand soap, but not a big deal
Dear Guest, Thank you for your feedback! We're glad to hear you loved the balcony and appreciate your understanding regarding the hand soap. Your comments have been noted, and we strive to make every stay enjoyable. We hope to welcome you back in the future to experience even more of what we have to offer.
Dear Guest, Thank you for your feedback! We're glad to hear you loved the balcony and appreciate your understanding regarding the hand soap. Your comments have been noted, and we strive to make every stay enjoyable. We hope to welcome … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNOTHING, IT WAS BAD AS SOON AS I WALKED IN THE DOOR. TERRIBLE INCENCE BURNING AND THE WOMAN CHECKING PEOPLE IN COULD NOT, DO 2 THINGS AT ONCE. A MAN WAS TALKING TO HER ABOUT ANYTHING AND EVERYTHING, INCLUDING HIS RESTERAUNT WHERE HE WAS FROM. JESUS HELP ME. I JUST WANTED TO CHECK IN. IT WAS REDICULAS. SO, I ASKED IF SHE COULD.SPEED IT UP, TALK AND CHECK THE MAN IN AT THE SAME TIME. SHE CLAIMS SHE WAS, I WAS IN CUSTOMER SERVICE ALONG TIME AND WAS ABLE TO TALK AND CUT PEOPLE OFF IN A NICE WAY, AND MOVE ONTO OTHER PEOPLE DOING BUSINESS WHERE I WORKED. SO, I LEFT WITHOUT A ROOM, SCRAMBLING TO FIND ANOTHER HOTEL. AS I HAD MY GRANDSON AT THE TIME, HE IS 5. FOR 1 MORE FUN DAY WITH PAPA, AND GRANDMA , BEFORE SCHOOL STARTED NEXT WEEK.HE JUST WANTED TO GO SWIMMING, AND WE LOVE SPENDING TIME WITH BOO,BOO. OUTTED $94.00 I DID NOT EVEN ASK FOR THE MONEY BACK, AS WHEN I BOOKED IT, IT WAS A NON REFUNDABLE ROOM. MY BAD. THE PICTURES OF THE HOTEL WERE ALSO DECEITFUL. SO BE CAREFUL OF THIS PLACE. IT SHOULD HAVE BEEN A $50.00 HOTEL ROOM.BOOKING .COM SHOULD BE ASHAMED OF THEMSELVES,FOR ALLOWING PEOPLE TO BE SWINDLE OUT OF THEIR MONEY, FOR SOMETHING THAT WAS A BAD HOTEL.CUSTOMER SERVICE 0/ SMELL 0CLEANIINESS 0/ OVERALL ---0. I DID FIND A ROOM, AT THE WALDEN IN PIGEON FORGE. CUSTOMER SERVICE 20/ THANK YOU, SHANEKA.. SMELL 8/CLEANINESS 9 POOL 10. I WENT INTO THE HOTEL, TO BOOKA.ROOM FOR THE NIGHT, AS I DIDN'T WANT TO, BE FOOLED AGAIN. PAID $130 WELL, WORRH IT. I GUESS YOU CANT BOOK.A DECENT HOTEL UNDER $100 ANYMORE. I
OOPS, WRONG BOX. ALL THE ABOVE!!!!!!!!!!!!!!
Hello Brenda, Thank you for sharing your experience. We appreciate your feedback regarding the check-in process and service standards. It's disappointing to hear that the initial interaction did not meet your expectations, especially with your grandson in tow for a fun day. We aim to improve our guest experience and your insights are valuable. For any further concerns or to discuss your experience in detail, please reach out to management directly. We hope you found a more suitable hotel for your stay.
Hello Brenda, Thank you for sharing your experience. We appreciate your feedback regarding the check-in process and service standards. It's disappointing to hear that the initial interaction did not meet your expectations, especially w… Show more