120 S 17th Street, Philadelphia, PA 19103, United States of America
#24 of 90 hotels in Philadelphia
Guests' ChoiceBased on 698 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
8.9
Value for money
8.0
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 5, 2024
John
United KingdomThere was very noisy and dusty building work, which we weren't informed of, and for which there didn't seem any reflection in the price.
Staff were attentive and helpful.
Stayed in April 2024
Reviewed: April 30, 2024
Alexandra
United States of AmericaRenovations scheduled to be done on 3/1 still weren’t complete, which was a bummer
Chris and Alex were the best staff, engaging, friendly and made our stay awesome!
Stayed in April 2024
Reviewed: April 22, 2024
Ronald
United States of AmericaThe bed was poor. very soft. The room need updating.
Stayed in April 2024
Reviewed: April 1, 2024
Laura
United KingdomHotel renovations caused some disruption and we had to switch rooms - they should reduce their rates while the renovations are underway. Sofa bed was extremely uncomfortable for our kids, it was clearly quite old and worn and the springs could be felt.
Great location. Manager was very helpful and dealt with a room issue well.
Stayed in March 2024
Reviewed: March 25, 2024
Johnson
United States of AmericaThe parking is too expensive
It was nice
Stayed in March 2024
Reviewed: March 18, 2024
Ava
United States of AmericaDrywall dust in hallway
V hard to find where to check in bc of construction
Stayed in March 2024
Reviewed: March 12, 2024
Dennis
United States of AmericaThe lobby was under construction so there was a makeshift check-in area on the 2nd floor. It was a little awkward entering and exiting the property.
The room was clean and the staff was kind.
Stayed in March 2024
Reviewed: January 19, 2024
Heather
United States of AmericaBar was nice and convenient
Stayed in December 2023
Reviewed: January 10, 2024
Brett
United States of AmericaThe hotel was undergoing renovations at the time, which would have been nice to know beforehand.
Staff was extremely helpful and friendly.
Stayed in January 2024
Reviewed: January 7, 2024
Meredith
United States of AmericaUnder renovation
Stayed in January 2024
Reviewed: December 30, 2023
Stephanie
United States of AmericaN/A
The convenient location and the superior staff.
Stayed in December 2023
Reviewed: December 21, 2023
Carol
United States of AmericaI don't like having candy and snacks in the room. Too tempting!
Nice size big bathroom. Very comfortable bed. No distracting outside noise. Very polite staff.
Stayed in December 2023
Reviewed: December 10, 2023
Karlos
United States of AmericaWe were not satisfied with the hotel bar hours. It closed early and we couldn’t have a drink after dinner. It did not open early enough in the morning to have a Bloody Mary with breakfast. And the coffee in the room was not good.
Room and location was perfect. Checkin and checkout was quick. The only negative was remodeling in the main lobby. Everyone was nice. Friendly staff, but the concierge Ivan was amazing!!! Thank you for your help Ivan!
Stayed in December 2023
Reviewed: December 3, 2023
Andrew
New ZealandRooms very comfortable and well furnished. Bathrooms good space.
Stayed in November 2023
Reviewed: December 1, 2023
Steven
United States of AmericaNo complaints
The room was spacious, with a comfortable king bed and nice sitting area. Good-sized shower. Excellent breakfast and very friendly and helpful staff. The hotel is located in an upscale neighborhood near a wide variety f restaurants. It is somewhat far to the main historic tourist sites.
Stayed in November 2023
Reviewed: November 26, 2023
Adil
United States of AmericaLack of microwave and mini fridge in the room
Pretty much everything. It was beautiful, comfortable, clean, and sophisticated
Stayed in November 2023
Reviewed: November 26, 2023
Sharon
United States of AmericaThe AC was in too high in the lobby. For those not used to continual chilling elements (from CA), the lobby was downright freezing, and it wasn’t even hot outside. Uncomfortable and a massive overuse of energy. We told the staff several times but no one changes the temp.
The front door staff are lovely, and welcoming.
Stayed in October 2023
Reviewed: November 23, 2023
Anthony
United States of AmericaThe hotel is a bit old school The main negative point was the sound proof of the room who was very bad. You can hear every one in the corridor
Spacious room and massive bathroom. Very confortable king sized bed The staff was super nice, and accepted to give me a late check out to give me time to shower after my marathon. I also appreciated the fact that it was pet friendly with no additional charge.
Stayed in November 2023
Reviewed: November 7, 2023
Theresa
United States of AmericaThe breakfast situation was weird
Location
Stayed in November 2023
Reviewed: November 6, 2023
Henri
LuxembourgIf you're from Europe and knew Sofitel you will be disapointed. The Restaurant is so bright you could for sure do some surgery there. (We went to Delfriscos and Guiseppe and Sons ) The Bar... The bar Keeper (Woman) struggle with a top Modern Wine Bottle opener. unable to open the bottle. I wait at least 10 minutes to get served, because of that, by the way, the Bottle wasn't open yet. To get the car... patience is needed. 30-45min. I got my car back with the driver seat adjusted and she probably pushed so many buttons that she delete my registered position. A magazine felt of from the sofa, and I have to remove it a little bit... Oh Man, I found a sock and a Corona Mask there. I forgot to tell it to the Front Desk, so pretty sure the mask (color Black) is still there. The sock i put into the trash. On the Reception Desk 2 young women, not up to the way of a Sofitel.
The only Business Stop in our 6 Weeks Holliday-Travel. Friendly Bellman Mr Charles and Mr Mohammed
Stayed in October 2023
Reviewed: October 21, 2023
Sharon
NetherlandsThere's a $20 a day 'destination fee'.
Great location, insanely comfortable bed, lovely well-equipped bathroom, spacious room, lots of storage space for clothes.
Stayed in October 2023
Reviewed: October 10, 2023
Edna
United States of AmericaLocation is excellent and accommodations are very good.
Stayed in October 2023
Reviewed: October 7, 2023
Linda
United States of AmericaThe air conditioning in public spaces was way too cold.
Location and really nice staff
Stayed in October 2023
Reviewed: October 1, 2023
Japhier
BahamasI had an emergency - had to check out a day early. It’s been over 3+ weeks and I haven’t recieved my credit. One of the lady at the front desk wasn’t helpful. She explained to me there’s nothing she can do with me checking out a day early. I’ve made several attempts but haven’t been successful.
Great location.
Stayed in September 2023
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