Nothing

Nice location at Capital hill. Clean and good size studio with everything you need for a short to medium length stay. Communal laundry facility was very helpful as we have been travelling for a long period so very badly needed the laundry . Flawless contactless check-in and checkout process

Stayed in August 2025

The highway noise was a bit loud, and the shared spaces the rugs need a little love

The location was a 10, the room was very nice inside

Stayed in August 2025

I can't answer questions on these surveys about dining facilities, staff, and other amenities because this is an apartment with a floor or two devoted to out-of-towners, There is nothing for travelers but a room. That worked for me, but it won't work for everyone.

The location was the best part: in a quiet neighborhood with interesting restaurants, pubs, and people, but right across the freeway from downtown and the convention center.

Stayed in August 2025

N/a

Convenient to restaurants and a great location

Stayed in July 2025

The only problem we encountered was that we could not connect to the wifi before getting in the room and we needed wifi to access codes to enter building.

We had everything we needed in the little apartment we had, there were also laundry facilities in the building which we could use easily without paying anything.

Stayed in August 2025

The contactless aspect—no humans— is a little weird. The building is somewhat oddly shaped with long corridors around corners. Near a fire station so can be a little noisy.

This is a completely contactless experience. No staff. The electronic entry worked well and the facilities were clean and well located.

Stayed in August 2025

Parking was frustrating to deal with. Constantly moving the car or trying to find decent safe lots were annoying. I would stay again if we did t have to deal with the lack of parking issue

Location was great

Stayed in June 2025

The pillows were not comfortable

Great location, the BEST Mexican food spot next door, clean place, could grab new towels & do laundry when needed. We loved our stay here.

Stayed in July 2025

It needs a small table and a couple of chairs. What is the use of having a fully equipped kitchen and no where to sit and have meals! The hot water to the shower and basin takes over 6 minutes to get warm. I notified Sonder by message because they never answer the phone. Provided lip service after I contacted them again. Sonder were a nightmare to deal with. Especially when they programmed the wrong code to get into the room. It was just pure luck that someone from Sonder was walking around on our floor who manually reprogrammed it. Otherwise we would still be standing outside the room because they never answer the phone!. I won’t be booking through sonder again.

Nice new apartment with a well equipped kitchen with modern appliances.

Stayed in July 2025

poor quality. of second bed; not 4 big bath towels, only 2

spacious

Stayed in June 2025

Our King Room was a studio style apartment with limited kitchen facilities and bathroom with shower over bath. The room was clean and had everything we needed for our stay. The apartment was located on the 3rd floor and overlooked the freeway below, but the noise did not appear to be too much of a problem. The city and Capitol Hill establishments are walkable, which makes the apartment a great base location.

Stayed in June 2025

There was an unhoused man living just outside our windows on city property. The area was full of trash and clothes and when he was there I felt exposed and kept the blinds closed. We also had an issue with the elevators not taking our entry code. (Locked message- call for assistance).We tried calling Sonder, the elevator help button, the phone outside the elevators, website etc. and couldn't reach anyone. Luckily a Sonder housekeeper happened to be arriving and got us to our floor.

The location was great. The room was clean and the bed and pillows were very comfortable.

Stayed in June 2025

I thought we were getting an apartment not just a room with a kitchenette. It was still nice but disappointing.

Stayed in June 2025

Information regarding checking in and there being no manager on site to assist.

Everything was great. We just had difficulty getting access as we didn’t realise the building was not managed by a physical person. If you need any assistance you need to call a number, this was difficult for us to as we had just arrived. Had not yet got our phone up and running for the states. We couldn’t access the codes for entry and without them you can’t even enter the building. Once that was sorted we were fine. We were able to leave our luggage in the lockers until the room was available. The only other issue that wasn’t evident when booking, was that we were located on a hill, so walking was a bit more challenging and it was some distance to public transport. The accomodation itself was great however. The king bed was awesome, there was a fridge, and a microwave which was absolutely handy.

Stayed in May 2025

Great location in a safe neighbourhood, and a very comfortable studio. Contactless checkin was completely problem-free. Lots of good restaurants nearby. Downtown is within a walking distance.

Stayed in April 2025

Breakfast?

Stayed in March 2025

I did not mind this as I am not fussed about noise but the rooms are facing a very busy interstate (3 lanes each side etc A LOT of traffic) which is noticeable. I sleep with white noise on so I did not even notice but if someone is a light sleeper or needs it quiet you may want to think of choosing a different place.

Perfect location and comfortable check in via an app and code for front door and room door. The room was very clean and modern and very well equiped. I had one issue with my door code not working but was able to sort it out via the apps customer support to get back into the room.

Stayed in February 2025

I wish it had stools that were at the height of the bar. The ones in the room were too short for the bar.

I loved the location and the laundry room. Live traveling back home with clean clothes. I also liked the security measure taken at the door.

Stayed in February 2025

Wish the blinds would have a sheer option that allowed sunlight with a little privacy or mirror lined outside so light could come through without sacrificing privacy, instead of blocking sunlight or "fishbowl" feeling of having blinds open. The lighting in the living room could have been better or positioned differently. Also, would have been nice to have a designated smoking space outside.

Location was great! A brief walk to the market and a short stroll to the convention center. Building felt safe and not having to keep up with a key card was wonderful! Appreciated the self serve amenities restock station. Bath tub was great! Plenty of hot water! Kitchette was stocked well enough to be helpful during my stay.

Stayed in February 2025

The down side is that the traffic nearby is always busy and noisy even during the night. The hotel did offer us the ear plug though. Cannot complain! However, we noticed that the 1) the toaster even it is clean outside, there were some crumbles inside from earlier stay, 2) the pan provided is with clear scratches which we would not dare to use, 3) one of the shower/shampoo dispensers may not be installed correctly (the right most one is higher than the other two), making the use of it difficult. In addition, the quality of the shampoo/shower gel may not in good quality - not an expert on this but it doesn’t feel nice to us.

Overall very good. Line 1 light rail station is nearby within walking distance. Bus stops 10/12 are also within walking distance. Generally feel safe in this area. The room is super clean and the support from online staff was also good. There were plenty of supplies in case we run out of them. The location is also pretty good. We used the wrong panel to enter the pin from the beginning. We tried several time and cannot get in. But maybe it was only us.

Stayed in February 2025

Cold water in the shower

Cheap price for top location

Stayed in February 2025

I stayed for two nights on the 3rd floor, and while the location was close to downtown, there was quite a bit of car noise. The room's layout was such that I had to keep the curtains closed for privacy. The bedroom had two side lamps, but they weren't bright enough to fully light up the room. The A/C was in the living room, so I had to leave the door open to balance the temperature between the bedroom and the living area.

We chose a Sonder for our stay, and it turned out to be a great decision. It's only a 2-minute walk to the Starbucks Reserve Roastery, and a quick 10-minute Uber ride to Pike Place Market. Plus, the Westlake Link subway station is just a 6-minute walk away, making it easy to get to the University of Washington or the airport.

Stayed in January 2025

At the Pivot there was no sign of any of the Pivot team - not a problem on this occasion but so reassuring when there is at least a human on site to see in case of any unforeseen problems that cannot be quickly handled through the app and at the cost there really should be...

Third or fourth time we have stayed at a Sonder and absolutely love them so far, great quality and great service via the app provided you have access to the internet and the access codes have arrived before you set off travelling.

Stayed in January 2025

It didn’t have a private parking and the nearby public parkings were not overnight. We had to wait until 10pm to be able to find a spot in street parking so we could park the car overnight. Although it was free, it was a bit stressful for us to park our car on the street.

It was so clean and it’s kitchen was equipped very well.

Stayed in December 2024