Reviews of Sonesta ES Suites Charlottesville University 3 stars
1111 Millmont Street, Charlottesville, VA 22903, United States
Loading
Guests also reviewed these properties:
Mohill, Ireland
Florence, Italy
Tenby, United Kingdom
Sidemen, Indonesia
Mui Ne, Vietnam
Göstling an der Ybbs, Austria
Eptalofos, Greece
Newcastle, United Kingdom
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation, price
The hotel needs a makeover. It is dated, and the breakfast is sparse. The the plumbing in the bathroom was a problem, making it hard to set the correct water temperature.
Thank you for taking the time to share your feedback, John. We’re glad to hear you appreciated our convenient location, but we’re sorry to learn that other aspects of your stay did not meet expectations. Your comments regarding the property updates, breakfast options, and plumbing will be shared with our team as we work on improving the guest experience. We truly appreciate your honesty and hope you’ll consider giving us another opportunity in the future.
Thank you for taking the time to share your feedback, John. We’re glad to hear you appreciated our convenient location, but we’re sorry to learn that other aspects of your stay did not meet expectations. Your comments regarding the property… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewFriendless, cleanness & easy access. We was here for wedding and loved having the 2 bedrooms do we could stay with our son & daughter in law.
Thank you for your perfect score and kind words! We’re so glad you enjoyed our friendly service, clean accommodations, and convenient location. It’s wonderful to hear that the two-bedroom suite worked perfectly for your family during the wedding. We’d be delighted to welcome you back for another stay anytime.
Thank you for your perfect score and kind words! We’re so glad you enjoyed our friendly service, clean accommodations, and convenient location. It’s wonderful to hear that the two-bedroom suite worked perfectly for your family during the we… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat location close to UVA .Quiet, nice grounds.
Nothing
Thank you for sharing your experience with us. We’re so glad to hear you enjoyed our quiet location, nice grounds, and helpful staff while getting your son settled at UVA. We appreciate your kind words and look forward to welcoming you back on your next visit to Charlottesville.
Thank you for sharing your experience with us. We’re so glad to hear you enjoyed our quiet location, nice grounds, and helpful staff while getting your son settled at UVA. We appreciate your kind words and look forward to welcoming you back… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe most patient, welcoming and kind staff
Thank you so much for your kind words and perfect scores! We’re thrilled to hear our team’s patience, warmth, and kindness made such a positive impression on your stay. We truly appreciate your feedback and look forward to welcoming you back again soon.
Thank you so much for your kind words and perfect scores! We’re thrilled to hear our team’s patience, warmth, and kindness made such a positive impression on your stay. We truly appreciate your feedback and look forward to welcoming you bac… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewLocation next to UVA
Na
Thank you for your recent stay and for taking the time to leave a review. We're glad you found our location convenient to UVA and hope it added to the ease of your visit. If there’s anything we can do to make your next stay even better, we’d love the opportunity to welcome you back and exceed your expectations.
Thank you for your recent stay and for taking the time to leave a review. We're glad you found our location convenient to UVA and hope it added to the ease of your visit. If there’s anything we can do to make your next stay even better,… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewGood breakfast and good location
It would be better if they replaced the towels and cleaned the room every day instead of every three days.
Thank you for taking the time to share your feedback and for your kind words about our staff, cleanliness, and breakfast—we’re glad you enjoyed your stay with us! We appreciate your comments regarding our housekeeping schedule. For extended-stay guests, we currently offer full service every few days, but we’re always happy to provide fresh towels or additional service upon request. Your input helps us improve, and we’ll be sure to take it into consideration as we continue enhancing our guest experience. We hope to welcome you back again soon!
Thank you for taking the time to share your feedback and for your kind words about our staff, cleanliness, and breakfast—we’re glad you enjoyed your stay with us! We appreciate your comments regarding our housekeeping schedule. For extende… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewVery friendly staff, great for the dogs.
Our room was a little muggy.
Thank you, Craig, for your review and for choosing to stay with us. We're so glad to hear our team made you feel welcome and that our pet-friendly accommodations were a good fit for your visit. We appreciate your feedback regarding the room being a bit muggy—we’ll be sure to have our team look into this to ensure a more comfortable experience moving forward. We hope to welcome you (and your dogs!) back again soon.
Thank you, Craig, for your review and for choosing to stay with us. We're so glad to hear our team made you feel welcome and that our pet-friendly accommodations were a good fit for your visit. We appreciate your feedback regarding the … Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewClean and fresh, great breakfast, friendly staff, nice pool
Not enough light in the bathroom when taking a shower
Thank you so much for your kind review and for choosing to stay with us! We're thrilled to hear you enjoyed our clean and comfortable accommodations, friendly staff, and convenient location near UVA Hospital. It’s also great to know you had a chance to enjoy the breakfast and our pool. We appreciate your feedback regarding the bathroom lighting and will be sure to share it with our team as we continue to make improvements to enhance the guest experience. We look forward to welcoming you back on your next visit to Charlottesville!
Thank you so much for your kind review and for choosing to stay with us! We're thrilled to hear you enjoyed our clean and comfortable accommodations, friendly staff, and convenient location near UVA Hospital. It’s also great to know you… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThe location was fab. Close to everything we wanted to visit. Shops and restaurants and takeaway within walking distance
There was a terrible smell in our room which the hotel staff did their best to find. Couldn’t decide if it was the waste disposal, dishwasher, air con. It was never rectified, tho I can’t fault the staff for trying. We became nose blind to it, but really should have been fixed.
Thank you so much for taking the time to share your feedback. We’re glad to hear you enjoyed our convenient location and the nearby shops and restaurants — it’s wonderful to know this added to your stay. We sincerely apologize again for the odor issue you experienced in your room as guest comfort is always our priority. We truly appreciate your understanding and your kind words about our team’s efforts. Your comments will help us ensure a better experience for future guests, and we hope to welcome you back for a fresher, flawless stay next time.
Thank you so much for taking the time to share your feedback. We’re glad to hear you enjoyed our convenient location and the nearby shops and restaurants — it’s wonderful to know this added to your stay. We sincerely apologize again for th… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe room exceeded my expectations. It was so spacious and so clean!
The only downfall was that our toilet broke at the end of our stay. I feel confident they would have fixed it for us if we weren't checking out that day. I will absolutely be back!
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay—from our spacious, clean rooms to our dog-friendly accommodations. It’s always great to know we exceeded expectations! We’re sorry to hear about the issue with the toilet near the end of your visit. You're absolutely right—had time allowed, our team would have been happy to address it immediately. We appreciate your understanding and are glad it didn’t impact your overall experience. We can’t wait to welcome you back on your next trip!
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay—from our spacious, clean rooms to our dog-friendly accommodations. It’s always great to know we exceeded expectations! We’re sorry to hear about … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewVery nice and BIG room, almost an apartment. The pool area did us good also
Thank you for the great feedback! We're so glad you enjoyed the spacious room and had a chance to relax by the pool. We hope to welcome you back again soon!
Reviewed: 14 June 2025 · Stayed in April 2025
Verified review