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Reviews of Sonesta Simply Suites Cleveland Airport 3 stars

17525 Rosbough Boulvard, Middleburg Heights, OH 44130, United States

#10 of 12 hotels in Middleburg Heights

Guests' Choice

Review score

Based on 322 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.5

  • Location

    7.6

  • Facilities

    6.1

  • Staff

    7.3

  • Value for money

    6.6

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 13 May 2025

    6.0
    It was ok but I wouldn’t choose it again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Bathroom light kept flickering, bathroom was tiny and not really clean, hard to get to the door for our room from the parking lot,

    Location was near our event

    Stayed in April 2025

  • Reviewed: 11 April 2025

    7.0
    Got charged double despite canceling plenty in advance. Not happy.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    I got charged double for one night. If not corrected. I’ll cancel my next stay in May.

    Stayed in April 2025

  • Reviewed: 26 March 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Kids throwing rocks outside near parked cars.

    The area in general. Close to the freeway.

    Stayed in March 2025

  • Reviewed: 10 November 2024

    4.0
    Last minute de
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Getting old , no improvement, been going there 3&4 years no continental breakfast

    Average !

    Stayed in November 2024

  • Reviewed: 25 October 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Soft spots on floors. Carpet is aged. Couldn't get the answering machine light off. Called the front desk and thet said they would take care of it but it was still on in the morning.

    Stayed in October 2024

  • Reviewed: 19 October 2024

    6.0
    Location is nice but they need to work on cleaning their facility
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 12 nights
    • Submitted via mobile

    It used to be more clean and new The lights are mostly burnt in the room The building is getting old No maintance Laundry room always dirty

    I like it coz it’s convenient for me and my family and close to the clinic

    Stayed in October 2024

  • Reviewed: 29 September 2024

    4.0
    Unpleasant. Will not stay there again.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 11 nights
    • Submitted via mobile

    Run down. Few dishes and silverware. NO ATTENTION TO THE ROOM FOR 14 DAYS. ( we were only there 11 days)

    Convenient location

    Stayed in September 2024

  • Reviewed: 22 September 2024

    7.0
    Overall it was fine & we would try it again. The staff was friendly & helpful.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    The building outside & in could use some renovating. Window screens not fully attached & some missing. Some door frames especially in bathroom are in need of repair. One outside door at times didn’t shut tight & other times was stuck & I couldn’t open it.

    Understanding the property is old it is still clean & the temperature was easy to maintain. Full size refrigerator is nice. Also the grounds are well taken care of.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    7.0
    Clean, comfortable, spacious, worked well for me (65 yr old guy staying by myself).
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 3 nights

    waterstain on the closet door near bathroom, no hangers in any closets, the carpet was frayed in a couple corners (pets?); biggest thing was first floor windows had screens that looked to have been pulled open from the outside and were bent. Be sure to lock the windows at night (one window was unlocked when I got there). Or ask for 2nd / 3rd floor room.

    Big room, refrigerator, stovetop, microwave, sink, some plates and a few pieces of silverware, 2 closets for coats / clothes, comfortable bed, AC worked well.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    6.0
    Good suite, but the extended stay folks were all over the place.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Essentially the place is an extended stay. When walking in out of our suite, there were always a ton of people sitting in the sidewalk in chairs and there was a ton of kids playing around. Also, when walking out, the people next to us would be out smoking weed. Overall, it was a lot of activity going on that made you feel like you were in a neighborhood.

    The room we had was great considering we expected to be in a smaller suite. The 2bd loft was super spacious and it had everything we needed. The living area was really cute and had it been cold, we would have loved using the fireplace.

    Stayed in September 2024

  • Reviewed: 19 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night

    No transfer to the airport. That was the reason that made me get a stay there

    Fair price

    Stayed in August 2024

  • Reviewed: 16 August 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The staff was nice at check-in. The room stunk like BO. Dirty carpet. Cigaret burns everywhere. Makeup on bedding. A patch in the bathtub. Not at all a good room.

    Cheap

    Stayed in August 2024

  • Reviewed: 9 August 2024

    5.0
    Never again .
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    They charged my room before i got there ( which was not apart of the agreement) , then when the charge had an era they canceled my room. I only got a room because another person who was having check in problems canceled their room. Plus they provided me with one towel , that i had to walk all the way to the front office to exchange.

    The only thing that saved this trip for me was the staff person that took care of my booking . The process of checking in and confirming my room was hell . The staff member at the front desk was nice , however she doesnt run the company and she did all she can do . I dont think i will ever book here again .

    Stayed in August 2024

  • Reviewed: 30 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 5 nights

    ROOM

    Stayed in July 2024

  • Reviewed: 24 July 2024

    5.0
    overall it met my need.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night

    AC in room didn't work, room was 75, best it got was 73 all night. Towels were paper thin and there were not coffee cups for coffee though a coffee pot was provided.

    Room was clean, bed was comfortable.

    Stayed in July 2024

  • Reviewed: 23 July 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    shabby bathroom, stain on carpet

    Stayed in June 2024

  • Reviewed: 2 July 2024

    7.0
    good value
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights

    shower drain was very slow

    location was great and room was large with fridge and microwave....bed was very comfortable

    Stayed in June 2024

  • Reviewed: 2 July 2024

    5.0
    It was a place to get a good nights sleep.
    • Leisure trip
    • Solo traveller
    • Studio Suite Queen Mobility Hearing Accessible Shower
    • Stayed 1 night
    • Submitted via mobile

    No bathtub & the shower area looked scary.

    There was no breakfast.

    Stayed in June 2024

  • Reviewed: 1 July 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    The toilet kept stopping up and then it would run continuously

    Staff was super nice

    Stayed in June 2024

  • Reviewed: 27 June 2024

    5.0
    Decent enough
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Old and run down, lots of things falling apart and a musty smell. We also had no towels and when we went to go ask for them we were told there were some in the wash and they’d call us when they were ready and we could come back to pick them up. We waited over an hour and then went back to get some. They said oh ya here ya go. Not happy with the service.

    It was convenient to where we were going and lots of restaurants nearby

    Stayed in June 2024

  • Reviewed: 23 June 2024

    6.0
    Loved the layout, friendly staff. Would consider staying again!
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Dated, broken/nonworking items in suite. Stained carpet and furniture. Superficially cleaned.

    Location, staff and layout of room

    Stayed in June 2024

  • Reviewed: 20 June 2024

    4.0
    Very disappointed
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was horrible! You couldn’t even shut the door because the toilet was in the way.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    7.0
    Near restaurants and transportation, clean and quiete
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room was hot on arrival, ac was not on and took hours to cool down. USB port and lamp had broken receptacle and not working. N

    Good space, comfortable, with kitchen, living room, clean.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Water pressure was down to a drip in one bathroom sink, multiple outlets did not work, at all including not holding a plug appropriately. Notnsure the space was actually cleaned, just tidied up before check in. Dirty dishes still in the dishwasher, kitchen faucet loose from sink, etc

    The amount of space and the layout with two bathrooms

    Stayed in June 2024

Showing 1 – 25

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