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Reviews of Sonesta ES Suites Flagstaff 3 stars

1400 North Country Club Drive, Flagstaff, AZ 86004, United States

#39 of 54 hotels in Flagstaff

Guests' Choice

Review score

Based on 300 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.5

  • Facilities

    7.6

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 23 August 2025

    8.0
    Ideal little apartment
    • Leisure trip
    • People with friends
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    The kitchen could do with a wider range of cooking equipment

    Clean and modern. Very friendly and helpful staff. Good breakfast. The room had every we needed.

    Stayed in July 2025

  • Reviewed: 11 August 2025

    8.0
    Older hotel good for pets, view, comfy beds, clean rooms, good BF, freeway
    • Leisure trip
    • Couple
    • Two-Bedroom King Suite with Fireplace
    • Stayed 2 nights

    The furniture in the living room was damaged and dirty but we did not have a reservation and required a bottom floor which was too bad because everything else very good and clean.

    Comfortable beds, nice view, loved the dog park and grassy areas, the parking was convenient (why a separate charge?), the hiking trail behind the hotel. Nice bakery selection for breakfast, even though it is carb-loaded but also offered eggs, yogurt and an apple. Even had a pancake maker.

    Stayed in August 2025

  • Reviewed: 28 July 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Two-Bedroom King Suite with Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    The furniture is tattered and dirty. There was very little parking and we often had to park elsewhere. The walls are thin and you could hear everything.

    I love the location of this property. The front desk staff was courteous.

    Stayed in June 2025

  • Reviewed: 12 July 2025

    9.0
    Good until I saw the extra self parking fee.
    • Leisure trip
    • Couple
    • King Studio with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Seems outdated. The love seat was not comfortable. I did not like being charged a “self parking” fee after I was charged for the room. Think it is a terrible fee. I would understand if it was a parking garage. Also I was not told at check in. I saw the fee the next day.

    A lot of space in the room.

    Stayed in June 2025

  • Reviewed: 26 June 2025

    8.0
    Good value for money. Breakfast was good.
    • Leisure trip
    • Family with young children
    • King Studio with Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    There was a cooking range oven in the room but no baking tray provided. The front desk was king enough to provide one when requested for after a day though.

    Breakfast was good.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    8.0
    Flagstaff trip
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    That pool wasn’t available & hot tub was out of service & that we had to pay a parking fee for a hotel parking lot

    Staff was excellent & suites were roomy & comfortable

    Stayed in June 2025

  • Reviewed: 26 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 4 nights
    • Submitted via mobile

    Missing fire extinguisher, outside our building. Heated breakfast items frequently allowed to cool. Q1

    Great location for exploring the region, easy freeway access. Close in parking. Friendly and helpful staff. Full-size working kitchen close to supermarket for those nights we didn't want to go out. Plentiful and fresh included breakfast.

    Stayed in May 2025

  • Reviewed: 11 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Fireplace
    • Stayed 1 night

    breakfast, front desk people

    Stayed in May 2025

  • Reviewed: 19 April 2025

    9.0
    Superb
    • With a pet
    • Leisure trip
    • Couple
    • King Studio with Fireplace
    • Stayed 1 night

    The sofa was uncomfortabe as the top pillow of the sofabed didn't cover the bed frame and was very soft to sit on.

    The room was very comfortable with the exception of the sofa. I The kitchen had most of items needed. Suggestion would be foil paper or plastic wrap. The bed was very comfortable and the room was spacious. We will be staying there again on May 1st.

    Stayed in April 2025

  • Reviewed: 25 March 2025

    8.0
    Decent hotel with a lot of space. Not a resort
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite with Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    It is not a hotel for families per se. It is more of a hotel for traveling workers. It was a mixed crowd at breakfast and in the parking lot. But we always felt safe.

    Price was good. And unit was spacious. Breakfast was good and staff was very friendly and helpful.

    Stayed in March 2025

  • Reviewed: 25 March 2025

    7.0
    Safe location with nice rooms
    • Leisure trip
    • Family with young children
    • King Studio with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    $5 charge for “self parking” is ridiculous.

    Nice size rooms. No bedding in the room for the sofa sleeper.

    Stayed in March 2025

  • Reviewed: 13 March 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Studio with Fireplace
    • Stayed 2 nights

    To use the fireplace there was a $75 cleaning fee. This was not document at time of booking. I think the fee is too high. This was too bad because the fireplace was one reason I booked the room but I did not use it because I didn't want to paid the high cleaning fee.

    Stayed in March 2025

  • Reviewed: 23 February 2025

    9.0
    Liked the breakfast
    • Leisure trip
    • People with friends
    • Two-Bedroom King Suite with Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    Can’t think of anything

    It was quiet and clean

    Stayed in February 2025

  • Reviewed: 18 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    The room and furniture are little old, needs a new lights and color in the room,

    Very peaceful place

    Stayed in February 2025

  • Reviewed: 4 February 2025

    8.0
    It was good size and we only needed it for one night
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dirty and pull out couch bed needed to be replaced the springs were basically showing

    Room size and breakfast

    Stayed in February 2025

  • Reviewed: 12 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in January 2025

  • Reviewed: 31 December 2024

    7.0
    Very peaceful, homey, and the perfect getaway.
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    It was a little outdated. Some features def needed some love.

    I loved the suites and the set up was very homey

    Stayed in December 2024

  • Reviewed: 27 December 2024

    7.0
    Great room and stay but should have been a cheaper price for the overall experience of the room.
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite with Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    The movie channels in the rooms don’t work, every channel had constant static except one channel. I wasn’t aware that having the fire place lit was at an additional price, that was not stated before I booked the room. The fireplace was the only reason why I booked the room and did not know it wasn’t gonna be on. The cleanliness of the room was not up to par, you could tell things were barely wiped down. Sticky stuff was on the walls. The floors looked dirty as well. I don’t think the price was worth the room.

    The location was nice, I liked the separate bedrooms, and the bathtub. Loved the idea of the fireplace. Loved that they had a full kitchen because I was able to bake cookies for Christmas for my kids!

    Stayed in December 2024

  • Reviewed: 27 October 2024

    9.0
    The facility was very nice
    • Leisure trip
    • Couple
    • King Studio with Fireplace
    • Stayed 1 night

    Gym was small, had to pay for parking. The log they gave us for the fireplace didn't burn well or long. The windows needed to be cleaned

    Breakfast was good. The room was comfortable and large

    Stayed in October 2024

  • Reviewed: 23 October 2024

    9.0
    Great place to stay in a great location
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights

    The tv was placed a little too high for the location of the sofa. I got a bad crick in my neck before I realized the problem.

    The full kitchen in the unit. The unit was well furnished with household necessities. The large dog walking area.

    Stayed in September 2024

  • Reviewed: 21 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Our room had a broken door, the couch was very scratched up and the dishes were already dirty

    I enjoyed the free breakfast, the gym and the outdoors

    Stayed in October 2024

  • Reviewed: 19 October 2024

    9.0
    It was a great place. The breakfast was great. I would highly recommend this facility.
    • Leisure trip
    • People with friends
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Having to carry my suitcase up to the second floor.

    The room was very nice and set up very well. It was nice to have on site laundry facilities.

    Stayed in October 2024

  • Reviewed: 18 October 2024

    8.0
    Comfortable, great location..will be back!
    • Leisure trip
    • Couple
    • King Studio with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping could have been better. When brought to the attn of the front desk they immediately explained how it will be addressed going forward. It is an older property.. very comfortable. No waffles that morning sadly but otherwise, good breakfast options.

    Very nice, quiet, well kept and grounds were well maintained. Inside, it is a seasoned property..however well maintained. They accept pets, pet area kept up well, nice additional community yard that is pet friendly!

    Stayed in October 2024

  • Reviewed: 7 October 2024

    7.0
    It was fine.
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite with Fireplace - Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted via mobile

    It was dirty. There was hair in the bathrooms and kitchen. The carpets were extremely dirty. There was three tvs but two remotes and they would change the channel for all the tvs at the same time. One bathroom the cold water knob was broken so you couldn’t wash your hands in that sink. The window seals were pretty gross thick black dust. The furniture was definitely worn out. Considering the price for one night it was a little disappointing.

    The location was good and it was spacious

    Stayed in October 2024

Showing 1 – 25

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