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Reviews of Sonesta Essential Fairmont 2 stars

20 Southland Drive, Fairmont, 26554, United States

#4 of 8 hotels in Fairmont

Guests' Choice

Review score

Based on 154 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.4

  • Location

    8.3

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 9 June 2025

    8.0
    Like the price to stay there, complimentary breakfast, and a gym to work out.
    • Leisure trip
    • Couple
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My hotel room was next to a barking 🐕. They did let us exchange our room so we could sleep at night

    It was clean

    Stayed in May 2025

  • Reviewed: 28 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was good. Staff was friendly and helpful.

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A little difficult finding the location, staff friendly, breakfast basic

    Stayed in April 2025

  • Reviewed: 23 October 2024

    7.0
    Ok but with some attention it would have been great.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t use TV. Remote would not work. But also couldn’t change channels using controls on TV. Also annoying drip in tub. Toilet would not stop filling tank after flush. Minor things but annoying.

    All was fine. Entire hotel was clean as was room. Just minor facility issues.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    7.0
    Great front desk, not good room prep.
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was not ready for use. There was a wet spot in the carpet and the mini fridge was not completely empty when we arrived.

    Staff was great. Dan, the desk manager was professional and resolved the issue which arose during check-in.

    Stayed in October 2024

  • Reviewed: 27 July 2024

    7.0
    Menza menza
    • Leisure trip
    • Group
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beds not comfortable. No ground floor for my 76 yr old mother. Room was ok

    Did not stay for breakfast. Left at 4 am beds not comfortable.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Found leftover takeout box in 1 of the 2 rooms we had in the cabinet. Not a great first impression, however, staff took care of it promptly.

    Location very good. Beds comfortable. Breakfast and coffee were good enough.

    Stayed in June 2024

  • Reviewed: 26 April 2024

    6.0
    New GM is trying to turn things around. This hotel has tons of potential.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room had a strange smell. Small tv that had to be reprogrammed to work. Floors in room and bathroom could have been cleaner. Breakfast was lacking to say the least. Ants on the breakfast counter. I let the staff know but nothing was ever done about it.

    Staff was friendly. Room was quiet and felt safe. Beds were clean and comfortable. Towels were soft and clean.

    Stayed in April 2024

  • Reviewed: 17 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    This stay, no one came to tidy up our room. We had to go down to the front desk for clean towels. The toilet was getting disgusting. No one case to empty the trash. We asked for large black garbage bags for us to empty our trash and used grocery store bags in the garage cans in our room. I wanted coffee from down at the breakfast and the coffee pots and all were gone. And was not returned when we left the hotel for the day. And it was within the hours for breakfast. Our TV didn’t work on our check in night, 2 employees couldn’t fix it. We were offered an upgrade room but when we entered it, it wasn’t cleaned. Even though in the computer it said it was. Very disappointing visit this time 🥲

    Good value. Great location

    Stayed in March 2024

  • Reviewed: 15 January 2024

    8.0
    good value, and location. cleanliness could improve.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    key card machine was broken, breakfast had issues and not available

    location

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    Stephanie was friendly and helpful.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bed was a little worn

    Convenience and clean

    Stayed in January 2024

  • Reviewed: 21 December 2023

    8.0
    Prolly stay again
    • Business trip
    • Couple
    • Deluxe Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    disappointed Sunday breakfast.no sausage gravy made.eggs and sausage only on sundays.only thing in fridge was some strawberry yogurt left from sat.this at 7am. ys.

    Great breakfast on sat morn.nice staff, very helpful

    Stayed in December 2023

  • Reviewed: 17 October 2023

    7.0
    Great value, you get what you pay for
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bed wasn’t very comfortable and the AC wasn’t very cold

    It was close to a lot of stores, gas stations and major highways

    Stayed in October 2023

  • Reviewed: 17 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The sink was clogged and the toilet flush took ages to refill.

    Stayed in September 2023

  • Reviewed: 31 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was only provided one of the mornings. It was supposed to be both mornings! Staff at desk always on cellphone! Shower curtain needed replaced!

    Clean

    Stayed in July 2023

  • Reviewed: 9 July 2023

    8.0
    It’s an annual stop- can depend on it to be clean , comfortable and good value.
    • Leisure trip
    • Couple
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Whimpering dog next door early evening - not a problem overnight, but we were concerned .

    Convenience and value

    Stayed in July 2023

  • Reviewed: 30 June 2023

    6.0
    Good price for a peaceful sleep. Just don't expect anything CLEANLY
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't clean in any way shape or form. My 3yr old while playing on the floor pulled wut ended up being another person's dirty sock from the side of the bed!! NOT AT ALL SOMETHING EXPECTED FROM ANY ESTABLISHMENT CARRYING THE "WYNDHAM" NAME BRAND.

    The free breakfast was Good enough to make a turd... Probably the best part of the whole stay. The ppl weren't always in ur way and except for check in I never was bothered the entire stay. Even checked out at noon

    Stayed in June 2023

  • Reviewed: 13 June 2023

    7.0
    Ok/ poor breakfast.
    • Leisure trip
    • Couple
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 1 night

    No eggs for breakfast. Nothing gluten free.

    Nice bed

    Stayed in June 2023

  • Reviewed: 14 May 2023

    8.0
    good value
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    entrance driveway is in poor condition. pot holes and water.

    everything in the building was very good.

    Stayed in May 2023

  • Reviewed: 26 April 2023

    8.0
    overall, not too bad. Breakfast was decent, but they seemed to get too complacent during COVID and now don’t want to sup
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    not as clean as it should have been. Found a pair of socks in the bathroom and an almost empty bottle of tea in the living room that the cleaners missed. The couch was pretty stained and could have used a good cleaning. we stayed there several days and had to specifically request a change of towels.

    hotel was in a convenient location and had nice large suite type rooms. fridge and microwave were nice touches.

    Stayed in April 2023

  • Reviewed: 22 April 2023

    7.0
    Nice but looked like they were remodeling! Hole in ceiling! Beds were very comfortable
    • Family with young children
    • Deluxe Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom light was so dim it was like a nightlight, the refrigerator knob was gone so we had to request it fixed the guy was there immediately to fix it and very nice. There was also a hole in ceiling where a light was removed and the plastic plate and wires were all there. the dust ruffle on both beds had something on them. Also huge holes in the parking lot!

    The location was great. The staff were all so kind! going above and beyond to make you feel welcome. The beds were very comfortable!

    Stayed in April 2023

  • Reviewed: 30 March 2023

    7.0
    Good
    • Couple
    • Deluxe Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    trash outside overflowing. outside lighting was poor…seems they just need to replace some bulbs. Our hallway was also dark with multiple overhead lights not working. our room also needed bulbs replaced.

    price and location. friendly staff

    Stayed in March 2023

  • Reviewed: 30 March 2023

    6.0
    Ok
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Having towels in the room on arrival

    No hot food

    Stayed in March 2023

  • Reviewed: 18 March 2023

    7.0
    we would stay here again.
    • Leisure trip
    • Couple
    • Deluxe Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel gave us a handicap room even though we are not handicapped. therefore, the shower wasn’t ideal for us

    property was clean and easy to get to in a good location for our needs

    Stayed in March 2023

Showing 1 – 25

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