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Reviews of Sonesta Milwaukee West Wauwatosa 4 stars

10499 Innovation Drive, Wauwatosa, WI 53226, United States

#6 of 7 hotels in Wauwatosa

Guests' Choice

Review score

Based on 437 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.3

  • Location

    8.3

  • Facilities

    6.6

  • Staff

    7.6

  • Value for money

    7.0

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 13 August 2025

    8.0
    You get what you pay for
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The shuttle was still not available to every guest depite it sitting there for hours not moving. Tv channels were bare minimum. Our room was basically tidied up. Found a bandaid in the bed. Food particles on the chair & didn't smell fresh. Outdated.

    Location to the State Fair. Free on site parking. Early check in was appreciated. Continental breakfast/coffee

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    No fridge or microwave

    Quiet and clean

    Stayed in August 2025

  • Reviewed: 5 August 2025

    6.0
    Pleasant
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very dirty and outdated

    Bed and pillows were comfortable. Price was reasonable.

    Stayed in August 2025

  • Reviewed: 29 July 2025

    7.0
    Besides above, it was ok
    • Leisure trip
    • Group
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night

    Bathroom did not have exhaust. There was no switch for it and there was not a duct for it. I could see some fungus on the ceiling of the shower. Please check. I think it is not according to codes! The shampoo bottle was empty when I wanted to use it during shower.

    Breakfast and location OK.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    8.0
    Very friendly and helpful
    • Family with young children
    • Queen Studio Suite with Roll-In Shower- Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    Restaurant not open

    Convenient very friendly staff

    Stayed in July 2025

  • Reviewed: 7 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Our room window curtain had red stuff on it that appeared to be blood. The shower curtain did not close all the way, leaving water on the floor. The pool area was very bad, with the walls falling apart from the floor till about 3 feet up the wall. (All the way around the whole pool) Hot tub was not available and the restaurant was closed. ( still, I was here 3 years ago, and the restaurant was closed then. Maybe remove it from what is available when people are looking to book a room.)

    Easy to get to from the highway.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Although the room was clean it seems to be very dated . The snack section they had down in the lobby was extremely limited which was disappointing . We had to drive down to a gas station to get something besides diet soda .

    The staff was extremely friendly and helpful. The check-in and check out was easy and fast . They also let us check in early which was super awesome . The room was very clean .

    Stayed in July 2025

  • Reviewed: 25 June 2025

    7.0
    Basic but satisfactory
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It was quite expensive for what it was. Basic hotel room.

    The location was perfect for my hike. Good options for breakfast. Hot tub and pool.

    Stayed in May 2025

  • Reviewed: 20 June 2025

    6.0
    It was okay.
    • Leisure trip
    • Couple
    • Deluxe King Room with Roll-In Shower - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    The bar was closed.

    They had a small breakfast for us.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurants bar were close.

    Centralized location for me an clean facilities!

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    Good location for the Mayfair shopping center or Froedert Medical center
    • Leisure trip
    • Solo traveller
    • Deluxe King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The was no mini fridge or microwave

    The location was good

    Stayed in June 2025

  • Reviewed: 27 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Old furniture, low toilets.

    The location

    Stayed in May 2025

  • Reviewed: 18 May 2025

    8.0
    I had a great stay will come back to use for my Milwaukee stays
    • Solo traveller
    • Deluxe King Room - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    It was close to the hospital and very clean and quiet

    Stayed in April 2025

  • Reviewed: 12 May 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant, bar, and hot tub were all "closed for renovations." despite being listed as open when I looked online prior to my reservation.

    The front desk staff was very personable and the room was clean.

    Stayed in May 2025

  • Reviewed: 8 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    No microwave in the room

    I most enjoyed how comfortable the beds were!😊

    Stayed in May 2025

  • Reviewed: 6 May 2025

    7.0
    Just ok,not my first option next time
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    They didn’t tell me over the phone that the restaurant wasn’t open, it was getting renovated .When I asked where could we get breakfast they didn’t know at the desk .It was 4 adults in one room we came in for a funeral when I called and asked for face towels Saturday so we could get ready I never got 1

    The location was nice ,rooms was clean

    Stayed in May 2025

  • Reviewed: 29 April 2025

    7.0
    Kitchen needs to be accessible for patrons.
    • Business trip
    • Solo traveller
    • Deluxe Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The kitchen is NEVER open. This was my second stay and there was no hot food which is very disappointing. Very hesitant to stay for my third business trip.

    I appreciate the location and the cleanliness of the building.

    Stayed in April 2025

  • Reviewed: 10 April 2025

    7.0
    Clean and convenient, but not worth the money.
    • Business trip
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night

    The room was clean, but one of the lamps would only flicker. Additionally, the reason that we picked Sonesta was for the added benefit of having a restaurant on site (for a meeting) and a hot tub. The restaurant was not open due to staffing issues, and the hot tub has been out of service for several months apparently. I understand both of these issues, but I would not have booked there if I had known this ahead of time.

    I liked that we were close to the hospital complex

    Stayed in April 2025

  • Reviewed: 2 April 2025

    7.0
    Ok
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Hottub isnt working

    Good location

    Stayed in March 2025

  • Reviewed: 12 March 2025

    7.0
    Clean, friendly staff
    • Couple
    • Deluxe King Room with Roll-In Shower - Mobility Accessible
    • Stayed 2 nights
    • Submitted via mobile

    Disappointed that restaurant was closed. The bar is closed most of the time. The main reason for stay was to have easy access to dining.

    Easy access to hospital

    Stayed in March 2025

  • Reviewed: 17 February 2025

    8.0
    Comfy place to stay
    • Leisure trip
    • Group
    • Preferred King Room
    • Stayed 2 nights

    Services and amenities ended up not being available. Based on the info sheet we got at check in, we expected to be able to have a shuttle take us somewhere at 9:15am on Sunday. However, it turned out no one was available so we had to pay for ride share. While the restaurant and hot tub weren't available, we ended up not needing them. Having options for pillow thickness would have been great. As a stomach sleeper, the pillows were too thick & I slept without one.

    Room was clean and bed was comfortable. I enjoyed that the shower heated up quickly & water pressure was sufficient (which isn't always the case). I liked having the coffee bar available as a backup to the coffeemaker in the room.

    Stayed in February 2025

  • Reviewed: 16 February 2025

    8.0
    Value for the price
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    The old furniture

    Price through Booking.com

    Stayed in February 2025

  • Reviewed: 15 February 2025

    6.0
    The staff was polite but the overall the room just disgusted me but we were so tired we made due
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    It was the middle of a snowstorm and there wasn’t many places to park. The room didn’t have a refrigerator and the bed sheets and the chair were stained. The remote was dirty I was disappointed with the cleanliness

    The property was very convenient for a last minute trip

    Stayed in February 2025

  • Reviewed: 15 February 2025

    7.0
    Convenient to hospital for overnight stay, but really needs some maintenance!
    • Solo traveller
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Curtains at the window were torn. Curtain in the shower was too short. Wood furniture had lots of nicks and scratches. TV wasn’t working in my room. Had to have staff come up to reconnect it properly.

    Close to Froedtert Hospital, staff was friendly.

    Stayed in February 2025

Showing 1 – 25

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