Reviews of Sonesta Philadelphia Rittenhouse Square 4 stars
1800 Market Street, Philadelphia, PA 19103, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe pool was refreshing. It was easy to roam around the city from this hotel.
Bar had limited choices and prices were high
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe close location to Citizens Bank Park
There was nowhere for us to take our dogs to go to the bathroom (no grass areas). When we asked the front desk where to go, her answer was “anywhere on the sidewalk.” She also mentioned that there was a park 3/4 of a mile away that we could take them… the average dog has to go to the bathroom every few hours. You expect me to walk 1.5 miles everything my dog has to go to the bathroom? I understand the hotel is in the middle of a major city.. However you’re going to have guests stay at the hotel who are from all parts of the country and beyond.. a lot of which are rural. My dogs are not used to going to the bathroom on busy sidewalks, with cars flying by. If you’re going to allow dogs at your hotel, at least have a 10 x 10 ft grassy area for them to got to the bathroom. Two other things to note— the valet attendants were not the friendliest, and there was also a foul odor coming from the shower drain.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThat parking was not included.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThere was a pool.
Date of reservation: 8/21 to 8/24 Room#: Suite 2404 Google Review will have photos and video 1.) The room linen was not clean: weird stains on bed sheets. 2.) The shower was not clean: had a patch of hair on the soap rack, it was moldy, any had a hole in its ceiling, and an unecessary sharp corner to cut yourself on. 3.) Fine layer of dust on tissue-box covers. 4.) Room lights were not on wall switches: had to go to each individual lamp to turn lights on or off. 5.) The refrigerator was was warmer than my cooler! 6.) The TV channels selection, was limited to the point of being terrible. 7.) The valet service was ab-so-lutely awful: we waited over 45min for our car to be brought out, the valet attendants smoke cigarettes right in front of the hotel door!, parking is not free ($50 per day). 8.) The pool is NOT heated and the hours of operation are limited to 8pm. You will not get a chill adult swim with kids splashing all over the pool.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI like that it was nice and cozy it was clean and I liked the view
Nothing
Hi Kenneth, Thank you so much for your kind words. It's wonderful to hear you enjoyed a nice and cozy stay with a clean environment and appreciated the view as well. We hope to welcome you back soon. Sincerely, Sonesta Management Team
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt was a good property.
The theme was great for the City.
Hello Mayra, Thank you for staying with us and for appreciating the unique theme of our property. We are delighted to hear that you found it fitting for the city. Your positive feedback is greatly appreciated and we are thrilled to know you had an enjoyable experience at our hotel. Sincerely, Sonesta Management Team
Hello Mayra, Thank you for staying with us and for appreciating the unique theme of our property. We are delighted to hear that you found it fitting for the city. Your positive feedback is greatly appreciated and we are thrilled to know you… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThere was a cockroach in our room.
Hi Patricia, Thank you for sharing this matter with us. I am truly sorry to hear about the unfortunate experience you had with pests in your room. We strive to maintain the highest standards of pest control, and it is disappointing that we fell short during your stay. Please rest assured that we are addressing this issue with our specialist to prevent future occurrences. Sincerely, Sonesta Management Team
Hi Patricia, Thank you for sharing this matter with us. I am truly sorry to hear about the unfortunate experience you had with pests in your room. We strive to maintain the highest standards of pest control, and it is disappointing that we … Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt’s a good location and the rooms are large and have good furniture. Also it’s nice they give you bottles of water.
The towels are rough, not soft. The comforter is so thin it’s like just having a sheet and it was cold. There was very little water pressure in the shower. The art bar was entirely disappointing and out of most food both days. It’s not really an option for breakfast.
Hi Caroline, Thank you for your stay. It’s wonderful to hear that you appreciated the spacious rooms, location, and complimentary water bottles. Your feedback about the towels, comforter, and shower pressure is important, and we will address these concerns. We are sorry to hear that the ArtBar did not meet expectations. Addressing the availability and breakfast options at the ArtBar is a priority for us. Your feedback is invaluable for improving guest experiences. Sincerely, Sonesta Management Team
Hi Caroline, Thank you for your stay. It’s wonderful to hear that you appreciated the spacious rooms, location, and complimentary water bottles. Your feedback about the towels, comforter, and shower pressure is important, and we will addres… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewI love the location, and rooms were beautiful
Check out was at 11:00 and cleaning lady knocking on my door hard at 10:00 rushing me out. I was very upset. The guest next door was extremely loud.
Hi Dinessa, Thank you for sharing your experience with us. We're pleased to hear that you loved our location and found the rooms beautiful. I apologize for the inconvenience you encountered with housekeeping and the noise disturbance from the guest next door. Our team will address these issues to improve the guest experience. We appreciate your feedback and hope to welcome you again. Sincerely, Sonesta Management Team
Hi Dinessa, Thank you for sharing your experience with us. We're pleased to hear that you loved our location and found the rooms beautiful. I apologize for the inconvenience you encountered with housekeeping and the noise disturbance from t… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewIt was my birthday so I stood 2 days but I did not know book it .com was ask for a deposit do I get that back?
Everything
Hello, Thank you for choosing to stay with us for your birthday celebration. I'm glad to hear that overall you had a positive experience with us. Regarding your question about the deposit through Booking.com, deposits and refunds are typically handled by the booking platform according to their specific policies. You may want to check directly with them for further clarification. We appreciate your visit and hope to welcome you back soon. Sincerely, Sonesta Management Team
Hello, Thank you for choosing to stay with us for your birthday celebration. I'm glad to hear that overall you had a positive experience with us. Regarding your question about the deposit through Booking.com, deposits and refunds are typic… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in June 2025
Verified reviewLoved the location’s proximity to Rittenhouse Square and to excellent restaurants. Loved the fitness center. The property could be cleaner - the general property- not the room, which was fine, and staff more welcoming.
Explained above.
Hi Donna, We greatly appreciate your feedback about your stay. It’s wonderful to hear that you loved the location near Rittenhouse Square and enjoyed the fitness center. We are sorry to hear about the cleanliness of the general property and the staff's hospitality. The insights you provided will be invaluable as we work towards improving our guest experience. Sincerely, Sonesta Management Team
Hi Donna, We greatly appreciate your feedback about your stay. It’s wonderful to hear that you loved the location near Rittenhouse Square and enjoyed the fitness center. We are sorry to hear about the cleanliness of the general property and… Show more
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewIt was burn marks on the desk on when check in.
Hi Tantila, We sincerely apologize for the condition of the desk during your stay. It’s disappointing to learn that there were burn marks upon your check-in. Our team is continuously striving to provide our guests with a pristine environment, and we will address this matter with our housekeeping staff to ensure it does not happen again. Your experience is important to us, and we appreciate your bringing this to our attention. Sincerely, Sonesta Management Team
Hi Tantila, We sincerely apologize for the condition of the desk during your stay. It’s disappointing to learn that there were burn marks upon your check-in. Our team is continuously striving to provide our guests with a pristine environmen… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewConvenient, prefer a full breakfast.
Not much.
Hello, Thank you for sharing your thoughts with us. It's great to hear that you found our location convenient. We understand that some guests prefer a more comprehensive breakfast selection, and we appreciate your feedback. At our ArtBar, we strive to offer a delightful breakfast experience and will consider your preference for a fuller breakfast in the future. Your insights are valuable to us, and we look forward to welcoming you back. Sincerely, Sonesta Management Team
Hello, Thank you for sharing your thoughts with us. It's great to hear that you found our location convenient. We understand that some guests prefer a more comprehensive breakfast selection, and we appreciate your feedback. At our ArtBar, w… Show more