333 West W.T. Harris Boulevard, University Place, Charlotte, NC 28262, United States of America
#92 of 185 hotels in Charlotte
Guests' ChoiceBased on 911 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.3
Staff
8.5
Value for money
8.2
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Brandon
United States of AmericaNo free breakfast.
The hotel was clean and very comfortable for a good value.
Stayed in May 2024
Reviewed: May 21, 2024
Scales
United States of AmericaA la carte coffee and parking fee
Good location good price
Stayed in May 2024
Reviewed: May 14, 2024
Shannon
United States of AmericaOur reservation on here included breakfast and we paid for that but when we got there their kitchen has been closed for quite some time and they don't have breakfast.
The staff there was incredible! Especially Terry at the front desk!!! The place was clean and everyone was super friendly!
Stayed in May 2024
Reviewed: May 11, 2024
Michelle
United States of AmericaI do not like the cleaning personnel knocking on the door before 11:00 am checkout.
Love the location.
Stayed in May 2024
Reviewed: May 11, 2024
Melissa
United States of AmericaOur room smelled terribly like smoke. The button on the phone to call the front desk didn’t work. I booked on the expectation of breakfast being included, but they do not provide a hot breakfast. As part of their Sonesta Select members package, they provide a light, cold breakfast, including a pastry, a fruit, a small yogurt, orange or apple juice, and coffee. They also had a few of those little bowls of cereal, but no milk, and packets of plain oatmeal.
The staff were very nice and friendly. I liked having a suite with a patio.
Stayed in May 2024
Reviewed: May 3, 2024
Martine
CanadaNo breakfast included and they charge extra for parking. So it makes it pricy.
Great location next to the boardwalk with lots of restaurants. Room was very spacious, well appointed, and clean.
Stayed in April 2024
Reviewed: May 3, 2024
Blanding
United States of AmericaI liked everything especially the floor/room staff
Clean
Stayed in May 2024
Reviewed: April 29, 2024
Rodney
United States of Americacarpet cleaned in common areas
No Breakfast
Stayed in April 2024
Reviewed: April 23, 2024
Errol
United States of AmericaI didn’t like that there was no toothpaste or lotion in the room OR for sale at the counter. The floor felt grimy
I like the gym and the pool. I also liked that I could walk out the room from the window.
Stayed in April 2024
Reviewed: April 19, 2024
Beverly
United States of AmericaThe TV cable set up more up Date cable installed needed..
Employees were very helpful Very clean, .
Stayed in April 2024
Reviewed: April 17, 2024
Michelle
United States of AmericaMaids knocking on doors before check out
Convenient location and nice restaurants close by.
Stayed in April 2024
Reviewed: April 11, 2024
Deborah
United States of AmericaPaying 5.00 to park in a parking lot. No breakfast included had to pay for everything, even coffee.
Clean, Comfy bed, good location. When I informed front desk upon checkout that we loved everything except for the fact that our room had no coffe and informed him that when we came down to ask if there was any free coffee was told we had to buy it buy a rude woman. However, the gentleman upon checkout offered two cups of coffee then for inconvenience and said sorry for your inconvenience. He had an excellent demeanor.
Stayed in April 2024
Reviewed: April 11, 2024
Michelle
United States of AmericaThere wasn’t anything I didn’t like.
The location was perfect. The room was clean and bed was comfortable.
Stayed in April 2024
Reviewed: April 1, 2024
James
United States of AmericaThe sofa or love seat in the room had 3 stains on the seating part and the arms were very dingy and dirty looking. It definitely needs to be steamed cleaned or shampooed but overall the stay was quiet and comforting.
The staff were friendly and the rooms were setup nice and everyone including maintenance was friendly.
Stayed in March 2024
Reviewed: April 1, 2024
John
United States of AmericaIt was nice and clean
Everything good and the staff was nice
Stayed in March 2024
Reviewed: March 24, 2024
Omega
United States of AmericaFood , coffee shop, breakfast
No food.
Stayed in February 2024
Reviewed: March 6, 2024
Patricia
United States of AmericaParking fee was a slap in the face,no breakfast,overpriced items they had in lobby
Restaurants were walking distance
Stayed in March 2024
Reviewed: February 26, 2024
Kimbrianna
United States of AmericaThey don’t serve breakfast
Friendly staff , room was clean & comfortable , great location
Stayed in February 2024
Reviewed: February 25, 2024
Michelle
United States of AmericaDidn’t get the room we reserved. Had my elderly mom with me and reserved and paid for the room with a roll in shower. Was instead given a regular room with a standard tub that she couldn’t use. In addition, they charged extra for parking, which I don’t recall being disclosed when booking, unless I overlooked it.
Room overall was decent, staff was friendly, check in was easy.
Stayed in February 2024
Reviewed: February 19, 2024
Jason
United States of AmericaThe person that checked me in was professional while the other associate wasn’t very welcoming
Convenient location nice clean room
Stayed in February 2024
Reviewed: February 12, 2024
Alfonso
United States of AmericaCleanliness off the bathroom walls
Location, price, comfort
Stayed in February 2024
Reviewed: February 9, 2024
Taisya
CanadaCouldn't manually turn off the heater.
Very clean, comfortable
Stayed in February 2024
Reviewed: February 7, 2024
Maurice
United States of AmericaI like the price and the closeness to restaurants
There was no breakfast. Ate a close by restaurant
Stayed in February 2024
Reviewed: February 7, 2024
Lauren
United States of AmericaNo breakfast, hotel staff stated it had been down since the start of covid. The kitchen looked like it would’ve been great had they had been open.
The property was very clean and staff was very helpful and kind.
Stayed in February 2024
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