Reviews of Sonesta Select Laguna Hills Irvine Spectrum 3 stars
23175 Avenida de la Carlota, Laguna Hills, CA 92653, United States
Loading
Guests also reviewed these properties:
Warminster, United Kingdom
Menton, France
Greenwich, United States
Mexico City, Mexico
Saint Michaels, United States
Maria Farinha, Brazil
Toledo, Spain
Atur, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewHotel feel.
No maid service And have to pay $10 per day fof parking
Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewroom comfortable but couch was ripped. Good value for location.The lo bby is kept very neat n clean.
trash piled up in cans next to doors going in and out. Peoples food trash left in hallways outside doors. Sidewalks really dirty around property need to be power washed.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe room was clean.
We did not have a good experience during our stay. The pool was not functional, and we were informed at the reception that we couldn’t use it. Instead, they offered the option to use a pool at another branch located 19 minutes away, which was highly inconvenient. This information should have been communicated to us in advance, as the pool was one of the reasons we chose this hotel. Additionally, we were charged for parking even though it was on-site. This was unexpected and not clearly mentioned during the booking process. Overall, the lack of transparency and poor communication negatively impacted our stay.
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the pool being unavailable during your stay and for the lack of prior communication about this. We understand how important such amenities are and regret the disruption to your plans. Regarding the parking charges, we strive to make all fees clear during booking, and we’re sorry if this was not communicated effectively. Your feedback about transparency and communication is valuable, and we are working to improve these areas to enhance future guest experiences. We appreciate your comments and hope to have the opportunity to provide a better stay in the future. Sincerely,
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the pool being unavailable during your stay and for the lack of prior communication about this. We understand how important such amen… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe pool was clean
The lobby smelled good when going up stars it smell dirty and room service is not provided my five-year-old daughter spilled some chips on the floor. I went to the lobby and asked if the room to get vacuum and they said I would have to do it by myself the rooms get clean once a week.
Dear Wallace, Thank you for your feedback. We’re glad you found the pool clean and the lobby welcoming. However, we apologize for the issues with room cleaning and the lack of immediate assistance with your request. Our standard is to provide a comfortable stay for all guests, and we’ll review our housekeeping policies and staff training to improve. We appreciate you bringing this to our attention. Sincerely,
Dear Wallace, Thank you for your feedback. We’re glad you found the pool clean and the lobby welcoming. However, we apologize for the issues with room cleaning and the lack of immediate assistance with your request. Our standard is to prov… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewWe had the free breakfast tickets, but we're not able to use them. The first morning, we waited for someone but no one was manning the desk. The second morning we waited but no one acknowledged us so we left.
Dear Kori, Thank you for your wonderful feedback and for highlighting the positives of your stay. We sincerely apologize for the inconvenience you experienced with the breakfast service. This is certainly not the standard we strive for, and we will address the staffing issue to ensure it doesn’t happen again. We hope to have the chance to welcome you back and provide a seamless breakfast experience next time! Best regards,
Dear Kori, Thank you for your wonderful feedback and for highlighting the positives of your stay. We sincerely apologize for the inconvenience you experienced with the breakfast service. This is certainly not the standard we strive for, an… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLove the coffee shop at the lobby
I would of liked being aware of the extra $10 of car fee for parking during my booking . It wasn’t included on my initial charge through online
Dear Guest, Thank you for your kind comments, and we’re glad you enjoyed our lobby coffee shop. We apologize for any confusion regarding the parking fee and appreciate your feedback. We’re working to make all charges as clear as possible during the booking process. We hope to welcome you back soon for another great stay! Best regards,
Dear Guest, Thank you for your kind comments, and we’re glad you enjoyed our lobby coffee shop. We apologize for any confusion regarding the parking fee and appreciate your feedback. We’re working to make all charges as clear as possible d… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThey charge for parking. The hallways carpet was old and sprayed with horrible odors that gave us headaches.
The strong odor in corridors and having to pay for parking
Dear Guest, Thank you for your feedback. We apologize for the unpleasant odors in the hallways and understand how this affected your stay. We’re also aware of concerns regarding parking fees and are continually exploring ways to enhance our guest experience. Your comments have been shared with our team, and we appreciate you bringing these matters to our attention. Sincerely,
Dear Guest, Thank you for your feedback. We apologize for the unpleasant odors in the hallways and understand how this affected your stay. We’re also aware of concerns regarding parking fees and are continually exploring ways to enhance ou… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewRoom was clean and comfortable but carpeting was questionable throughout entire hotel. The staff was great and accommodating to anything we asked for.
Cleanliness on outside of hotel (overflowing trash bins) and scattered trash in parking area, dirty sidewalk areas. Does not seem to be very well maintained. Inside hotel common areas seemed fine except for flooring and especially the carpeting. Lots of stains and didn't appear clean at all. I think a really good carpet cleaning or actually replacement is warranted.
Dear Patricia, Thank you for your honest feedback and for recognizing our staff’s efforts to accommodate you. We’re glad your room was clean and comfortable, but we sincerely apologize for the issues you noticed with the carpeting and outdoor areas. Your comments about maintenance and cleanliness have been shared with our management team as we work to improve the guest experience throughout the property, including carpet cleaning and grounds upkeep. We appreciate your input and hope to have the opportunity to welcome you back in the future with noticeable improvements. Sincerely,
Dear Patricia, Thank you for your honest feedback and for recognizing our staff’s efforts to accommodate you. We’re glad your room was clean and comfortable, but we sincerely apologize for the issues you noticed with the carpeting and outd… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGreat, but the breakfast very limited!
The breakfast was very limited, they should have more options and more staff working on that! Shower needs more pressure!
Dear Laiz, Thank you for your kind words about our location, spacious rooms, and cleanliness. We appreciate your feedback regarding the breakfast options and shower pressure, and we will share your comments with our team to help improve these areas. We look forward to welcoming you again soon! Best regards,
Dear Laiz, Thank you for your kind words about our location, spacious rooms, and cleanliness. We appreciate your feedback regarding the breakfast options and shower pressure, and we will share your comments with our team to help improve th… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewclean room and clean bathroom, clean elevator, clean command area. Near all restaurants and having food delivered was a bonus
small pool and back area. no real walking area, if you wanted to go for a walk
Dear Damian, Thank you for your positive feedback! We’re glad you found the room and facilities clean and enjoyed our convenient location and food delivery options. We appreciate your comments about the breakfast and outdoor areas and will share them with our team as we continue to improve. We look forward to welcoming you back on your next visit! Best regards,
Dear Damian, Thank you for your positive feedback! We’re glad you found the room and facilities clean and enjoyed our convenient location and food delivery options. We appreciate your comments about the breakfast and outdoor areas and will… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNothing
More breakfast options. Asked for more blankets since they didn't put some in for the sofa bed. Took 2 hours to get them.
Dear Dennis, Thank you for your feedback and for staying with us. We appreciate your kind words about our staff and location. We apologize for the delay in providing extra blankets and will work to improve our response time. We also appreciate your suggestion about offering more breakfast options and will share it with our team. We hope to welcome you back for an even better stay. Sincerely,
Dear Dennis, Thank you for your feedback and for staying with us. We appreciate your kind words about our staff and location. We apologize for the delay in providing extra blankets and will work to improve our response time. We also apprec… Show more
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewDecent hotel. Location is great but the rooms are not really clean. The carpet smells horrible like urine.
Rooms had bad smell. Carpet was dirty and smelled like urine.
Dear Diana, Thank you for your feedback. We're glad you enjoyed the location, but we sincerely apologize for the condition of the room and the carpet odor you encountered. This is not the standard we strive to maintain, and we've brought your concerns to our housekeeping and maintenance teams for immediate attention. We appreciate you bringing this to our attention and hope to provide a much-improved experience in the future. Sincerely,
Dear Diana, Thank you for your feedback. We're glad you enjoyed the location, but we sincerely apologize for the condition of the room and the carpet odor you encountered. This is not the standard we strive to maintain, and we've b… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewConvenient, quiet
Hallways never vacuumed, smelled of urine in hallway
Dear Michele, Thank you for your feedback. We’re glad to hear you found the location convenient and enjoyed a quiet stay. However, we sincerely apologize for the cleanliness issues you noticed in the hallways. This is not up to our standards, and we’ve addressed your concerns with our housekeeping team. We appreciate your comments and hope to provide a better experience on your next visit. Sincerely,
Dear Michele, Thank you for your feedback. We’re glad to hear you found the location convenient and enjoyed a quiet stay. However, we sincerely apologize for the cleanliness issues you noticed in the hallways. This is not up to our standar… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewDuring our stay, they said that the room would not be cleaned! Because the room would only be cleaned for 10 more days and the towels and sheets would be changed! The staff's behavior was very indifferent, the sound of the highway could be heard in the room, and they said they wouldn't charge for parking because they gave me a dirty room, but they charged me!
Dear Rahimi, Thank you for your feedback. We sincerely apologize for the confusion regarding housekeeping service, the noise disturbances, and the parking charge. We're especially sorry to hear that the staff came across as indifferent—this is not the experience we aim to provide. Your concerns have been shared with our team for immediate review and follow-up. We truly value your comments and will use them to improve both our communication and guest experience moving forward. Sincerely,
Dear Rahimi, Thank you for your feedback. We sincerely apologize for the confusion regarding housekeeping service, the noise disturbances, and the parking charge. We're especially sorry to hear that the staff came across as indifferent… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewI can’t name one thing I liked about this property.
They charged my card different amounts without notifying me or getting approval to do so. The manager and front staff are very rude. The hotel is very dirty and has a bad smell.
Dear Miguel, We're very sorry to hear about your experience. We take concerns about unauthorized charges and staff behavior seriously, and we apologize if you felt mistreated in any way. Cleanliness and communication are top priorities, and it’s clear we fell short during your stay. Your feedback has been shared with our team for immediate review and follow-up. Please feel free to contact us directly so we can look into the billing issue and address your concerns properly. Sincerely,
Dear Miguel, We're very sorry to hear about your experience. We take concerns about unauthorized charges and staff behavior seriously, and we apologize if you felt mistreated in any way. Cleanliness and communication are top priorities… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewI cant name one
I been rob my tablet got lost
Dear Mel, We’re very sorry to hear about your experience and that your stay did not meet expectations. We understand how upsetting it must be to lose a personal item like a tablet, and we take such matters seriously. If you haven't already, please contact our front desk or management team directly so we can assist further and investigate. Your comfort and safety are important to us, and we appreciate you bringing this to our attention. Sincerely,
Dear Mel, We’re very sorry to hear about your experience and that your stay did not meet expectations. We understand how upsetting it must be to lose a personal item like a tablet, and we take such matters seriously. If you haven't al… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewContinuation of my review: Housekeeping was another issue—we requested our room be cleaned while we were out, but returned to find it untouched. When I called, I was told they only clean for stays of 7+ nights, which was never mentioned at check-in. On top of that, our first room, the bath room smelled like urine, and the toilet clogged early on. We eventually had to switch rooms, which added to the inconvenience. All of this could have been avoided with basic cleanliness standards and proper customer service. Nehal ruined this stay for us with her poor attitude and lack of professionalism. The hotel felt understaffed and disorganized. Unfortunately, this experience ruined our special trip, and we won’t be coming back. Sonesta has lost us as loyal guests. This review is based solely on my experience, and I’m only sharing this so that Sonesta can learn from it and improve their service.
Dear Kathy, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. We're sorry to hear about the room conditions, housekeeping confusion, and the service concerns you mentioned. This is not the standard we aim to uphold. Your feedback has been shared with our management and staff for immediate review and training. We understand how important this trip was to you, and we regret falling short. We truly appreciate your honest feedback and will use it to improve. Sincerely,
Dear Kathy, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. We're sorry to hear about the room conditions, housekeeping confusion, and the service concerns you mentione… Show more