Reviews of Sonesta Select Pleasant Hill 3 stars
2250 Contra Costa Boulevard, Pleasant Hill, CA 94523, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
Staff is usually very kind and helpful but this time that was not the case and Charging for parking for disabled parking is simply wrong
Hi Richard, We appreciate your feedback and apologize for the issues you encountered during your stay regarding our staff and parking policies. Your comments are important to us, and we will address these concerns with our team to improve future guest experiences. Sincerely, Sonesta Management Team
Hi Richard, We appreciate your feedback and apologize for the issues you encountered during your stay regarding our staff and parking policies. Your comments are important to us, and we will address these concerns with our team to improve f… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation, rooms, breakfast
They told me breakfast was from 7-11, and I came down at 10:15 and they told me it was over at 10 & I paid for it, and it was still out and the lady told me no still. Sucked!
Hello Sarah, Thank you for the excellent rating! We appreciate your feedback and are sorry to hear about the confusion regarding breakfast hours. We will ensure our team communicates the breakfast timings more clearly in the future. Your satisfaction is important to us. Sincerely, Sonesta Management Team
Hello Sarah, Thank you for the excellent rating! We appreciate your feedback and are sorry to hear about the confusion regarding breakfast hours. We will ensure our team communicates the breakfast timings more clearly in the future. Your sa… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel staff was really bad, they refused to help me resolve a simple issue and wasted my money on a entire stay. They refused to do a simple day change request. THE HOTEL WAS NOT EVEN FULL!!!!!
The hotel staff was really bad, they refused to help me resolve a simple issue and wasted my money on a entire stay. They refused to do a simple day change request. THE HOTEL WAS NOT EVEN FULL!!!!!
Hello Emiliano, We are truly sorry to hear about your experience with our hotel staff and the issue you encountered during your stay. Handling guest concerns with care and efficiency is important to us. We appreciate your feedback and will address it with our team to prevent similar situations in the future. Sincerely, Sonesta Management Team
Hello Emiliano, We are truly sorry to hear about your experience with our hotel staff and the issue you encountered during your stay. Handling guest concerns with care and efficiency is important to us. We appreciate your feedback and will … Show more
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewExceptionally cozy neighborhood, shops being in walking distance. Safe place to stay. Room was spacious and clean. Bed was comfortable. Staff is friendly and helpful.
Thank you for sharing such wonderful feedback! We’re delighted you enjoyed the comfort of your room, our welcoming neighborhood, and the friendly service from our team. It’s great to know you felt safe and at ease during your stay. We look forward to welcoming you back to Sonesta Select Pleasant Hill on your next visit!
Thank you for sharing such wonderful feedback! We’re delighted you enjoyed the comfort of your room, our welcoming neighborhood, and the friendly service from our team. It’s great to know you felt safe and at ease during your stay. We look … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewAffordable, and clean, good location
Extremely noisy on street side of the complex.
Thank you for taking the time to share your comments regarding your stay with us. I’m pleased to hear you found the hotel affordable, clean, and in a convenient location. I do regret, however, that noise from the street impacted your comfort. We understand how important a restful stay is and will continue to explore ways to minimize outside noise for our guests. Should you visit us again, please don’t hesitate to request a room away from the street side—we will do our best to accommodate your preference. We appreciate your feedback and hope to welcome you back for a more comfortable experience.
Thank you for taking the time to share your comments regarding your stay with us. I’m pleased to hear you found the hotel affordable, clean, and in a convenient location. I do regret, however, that noise from the street impacted your comfo… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation was great near lots of restaurants and shopping.
Staff: Rude staff in the kitchen. The breakfast was horrible. (Rubbery sausage, undercooked, hashbrowns, the powdered eggs, stale pancakes ) Mind you, Breakfast isn’t included, so I paid more so I could have one in the morning. Before I could even grab a plate the lady behind the counter very angrily told me “this breakfast isn’t free!” I told her that I paid the higher rate for the breakfast and she questioned me about my room number, etc.” I’m in the hospitality, business myself, and 1000%, this is not the way you talk to people! If you wanna park here, it’s seven dollars a night, which is silly because it’s a shared parking lot with a lot of other businesses. Elevator waiting area looks really dated banged up, , wouldn’t take much for a coat of paint and some new blinds to dress up the area..
Thank you for sharing your detailed feedback with us. While we are glad to hear you enjoyed our convenient location near restaurants and shopping, we are truly sorry to learn about your disappointing breakfast experience and the way you were spoken to by our staff. This is not the level of service we strive to provide, and your comments will be addressed directly with our team to ensure this does not happen again. We also appreciate your observations regarding the food quality and the condition of our elevator waiting area. Your input is valuable as we continually work on improvements to both our product and our service. Regarding parking, we understand your concern and apologize if this caused frustration. Our parking fee is standard in the area, but your feedback helps us better understand how it is perceived by our guests. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience that reflects the warm hospitality we are known for.
Thank you for sharing your detailed feedback with us. While we are glad to hear you enjoyed our convenient location near restaurants and shopping, we are truly sorry to learn about your disappointing breakfast experience and the way you wer… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewPerfect location for dinner, walk and rest
Staff can be stiff at times
Thank you for your feedback. We’re pleased to know you enjoyed our convenient location for dining and relaxation. We appreciate your comments about our staff and will continue working with the team to ensure every guest feels warmly welcomed. We hope to host you again soon for an even better experience.
Thank you for your feedback. We’re pleased to know you enjoyed our convenient location for dining and relaxation. We appreciate your comments about our staff and will continue working with the team to ensure every guest feels warmly welcome… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel is great and location is great . I enjoyed the evening b/c it relatively quiet.
Staff member was not people oriented ..more into the screen than making eye contact n providing reassurance to customer.
Thank you for sharing your experience. We’re glad you enjoyed our convenient location and the quiet, relaxing atmosphere in the evening. We regret to hear, however, that your interaction with a staff member did not reflect the attentive and welcoming service we strive for. Your feedback is important, and we will use it as a training opportunity to ensure our team provides guests with genuine attention and care. We hope to welcome you back soon for an improved experience.
Thank you for sharing your experience. We’re glad you enjoyed our convenient location and the quiet, relaxing atmosphere in the evening. We regret to hear, however, that your interaction with a staff member did not reflect the attentive and… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation
Noise , no extra blanket in room
Thank you for your feedback. I’m sorry to hear about the noise disturbance and the lack of an extra blanket in your room. We will address these concerns with our team to ensure rooms are better equipped and that we work on minimizing noise impact for our guests. Your comfort is important to us, and we appreciate you bringing this to our attention.
Thank you for your feedback. I’m sorry to hear about the noise disturbance and the lack of an extra blanket in your room. We will address these concerns with our team to ensure rooms are better equipped and that we work on minimizing noise … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEasy to get to
No jacuzzi tubs
Hi Raquel, We appreciate your feedback and are pleased to hear that you found our location convenient. Although our amenities do not include jacuzzi tubs, we strive to ensure a comfortable stay for all guests. Sincerely, Sonesta Management Team
Hi Raquel, We appreciate your feedback and are pleased to hear that you found our location convenient. Although our amenities do not include jacuzzi tubs, we strive to ensure a comfortable stay for all guests. Sincerely, Sonesta Management… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation is Good for what I go Down to Visit .
Hi Richard, The location of our hotel being convenient for your visits to the area is wonderful to hear. It's great to know that it met your needs. Sincerely, Sonesta Management Team
Reviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location was convenient for our purpose. The room was as we expected and was comfortable enough. We were happy with our stay. The check-in clerk was very kind and friendly.
I requested a room near the elevator if I could not be on the ground floor and was given a room the full length of the building away from the elevator. I have a medical condition which makes walking very difficult and painful and the long hall was not my favorite experience.
Hello Geraldine, The location of the hotel definitely offers convenience, and we're pleased to hear that your stay was comfortable and met expectations. It’s great to know you found our check-in clerk friendly and kind. We apologize for not being able to accommodate your request for a room closer to the elevator. The comfort and well-being of our guest is important, and we are sorry for any inconvenience this may have caused. Next time, we will strive to better meet your needs. Sincerely, Sonesta Management Team
Hello Geraldine, The location of the hotel definitely offers convenience, and we're pleased to hear that your stay was comfortable and met expectations. It’s great to know you found our check-in clerk friendly and kind. We apologize for not… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewGood location
We asked the staff twice to make our room and they never did. Disappointed
Hi Haim, Thank you for sharing your feedback. We are pleased to hear that you liked our location. It concerns us to learn about the service oversight you experienced. Our team will look into this matter to ensure it does not happen again. Your satisfaction is important to us. Sincerely, Sonesta Management Team
Hi Haim, Thank you for sharing your feedback. We are pleased to hear that you liked our location. It concerns us to learn about the service oversight you experienced. Our team will look into this matter to ensure it does not happen again. Y… Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified review