Reviews of Sonesta Simply Suites Philadelphia Mount Laurel 3 stars
4000 Crawford Place, Mount Laurel, NJ 08054, United States
Loading
Guests also reviewed these properties:
Arbigny, France
Karlovy Vary, Czech Republic
Buenos Aires, Argentina
Onís, Spain
Coimbra, Portugal
Zlatibor, Serbia
Budapest, Hungary
Valencia, Spain
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewNothing
Dirty Elevators don’t work. We had to walk my stuff down 3 flights stairs when we checked out. Laundry/ gym is dirty and needs a remodel Coffee corner is a joke, barely cups Front desk is slow
Dear Mullins, Thank you for your feedback. We are sorry to hear that your stay was so disappointing. This is not the level of service we strive to provide, and we sincerely apologize for the inconveniences you encountered. All of your comments have been shared with our team for immediate review and action. Thank you for bringing these matters to our attention, and we hope to welcome you back soon for a much better experience.
Dear Mullins, Thank you for your feedback. We are sorry to hear that your stay was so disappointing. This is not the level of service we strive to provide, and we sincerely apologize for the inconveniences you encountered. All of your comme… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewWe liked that everything was close together. Some other places in that area have their check in office in 1 location and then you have to either walk a distance or drive around to your room.
The outside of the building doesn’t look very welcoming, could definitely use some upgrades inside and outside of the building. Our room was nice overall, the lighting fixture in the bathroom was held together with electrical tape. The floors were a bit dirty, we traveled with our toddler, her feet and her shorts were black from being on the floor.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to sha re. We would love to make things right if you give us another chance. We will be addressing concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to sha re. We would love to make things right if you g… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewGuy at front desk was great and location
Very little maintenance of building and property overall needs to be cleaned especially outside and hallways.
Thank you for staying with us, we appreciate your feedback.
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewDidnt have the breakfast it was kind of far from our room and I was with a disabled person and a pet so it didnt work out for us.
The bathroom shower was crazy. It was a disabled room yes, what we needed but there was only one hand towel and one bath towel and no bath mat. Besides this, the shower when it was running gets the entire bathroom floor wet there was no curtain. And you could slip very easily. Besides the fact there was no bath mat. Even if there was one it would have got soaked.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you gi… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewNothing
Long
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to sha re. We would love to make things right if you give us another chance. We will be addressing concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to sha re. We would love to make things right if you g… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThere was some construction going on near the room that I was given. It had a strange odor that was because of the work but very smelly I had to leave the room
The construction smells were strong
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to sha re. We would love to make things right if you give us another chance. We will be addressing concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to sha re. We would love to make things right if you g… Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewRoom was clean, Bed was comfortable.
Front desk service wasn’t great but they weren’t awful. The elevator didn’t work so that was annoying with suitcases.
Thank you for staying with us. We appreciate your feedback!
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewthe room smelled awful, it was so uncomfortable.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you gi… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewNothing. Very dirty, rodents and drugs
Rodents running down the hallway
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you gi… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewWasn't allowed to check, claiming that I pass the midnight hour to check in therefore no room was purchased
Dear Elvin, We're sorry to hear that you didn't have a good time with us overall. It's unfortunate to hear that our check-in policy failed to meet your expectations. For the future, please know that we always encourage our guests to reach out to our front desk team if they plan on checking in after midnight. That said, your feedback is gratefully received and we apologize for any inconvenience caused by this matter. Please consider giving us another chance soon; we're confident that we can impress you.
Dear Elvin, We're sorry to hear that you didn't have a good time with us overall. It's unfortunate to hear that our check-in policy failed to meet your expectations. For the future, please know that we always encourage our guests to reach o… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewStaff
Weather
Thank you for staying with us. We appreciate your feedback!
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewLocation was decent
Shower didn’t work, and a roach was running around in the bathroom.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you gi… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewNice location, quiet.
Cigarette bud on the floor in the room and the shower bottom floor seemed dirty.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you gi… Show more
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewfront desk staff friendly and helpful
maintenance could use some attention, obvious damage not repaired or not professionally done. lots of people smoking weed which permeated the halls/ rooms, and someone threw at the door....and it sat there
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you gi… Show more
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewBed was clean/comfortable.
We had to use the provided plunger for the toilet and plunger was substandard. Could have used plastic cups in bathroom. Night light on microwave did not work to provide night light in suite.
Thank you for staying with us. We appreciate your feedback!
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewReviewed: 27 December 2024 · Stayed in December 2024
Verified reviewIt was clean, the staff was amazing. I loved the area very quiet but also convenient with so many stores around.
Thank you for staying with us. We appreciate your feedback!
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewThe staff was very nice rooms need to be updated old furniture a lot of broken stained items lamp shade stained and broken soap dispenser in shower broken and no soap or anything available I wouldn’t stay here or recommend to anyone I could have had a better stay at holiday inn express next door for the same price not worth it poor quality
The room and facility
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you gi… Show more
Reviewed: 5 December 2024 · Stayed in November 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified review