Reviews of Sonesta Simply Suites Phoenix Tempe 2 stars
1335 West Baseline Road, Tempe, AZ 85283, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation, room space
AC (not working), bathtub (unnecessary)
Hi Paulo, Thank you for your feedback. We apologize for the inconvenience you faced with the AC, and that the bathtub wasn't to your liking. Please rest assured that your comments will be shared with our team for further review. We want to provide the best experience possible, and we hope to welcome you back for another chance to show you an improved experience. Sincerely, Sonesta Management Team
Hi Paulo, Thank you for your feedback. We apologize for the inconvenience you faced with the AC, and that the bathtub wasn't to your liking. Please rest assured that your comments will be shared with our team for further review. We want to … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe location was ok, this is a motel that individuals are staying at. We had food delivered to our room, and they took it to the lobby. Someone took it.
This hotel needs upgrades, or a separate floor from individuals who live there. We don't all need to be treated horribly. They also kept my security deposit, seems like a place that would do that. Stay across the street at that Sonesta.
Hi Sonsarae, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Regarding the issue with your food delivery, we are unfortunately unable to determine what may have occurred after it was delivered to your room. You may wish to contact the delivery service directly for further assistance. With respect to your deposit, it was withheld due to evidence of marijuana use found in the room following your departure. As this is a violation of our strict no-smoking policy, the forfeiture of the deposit was in accordance with our stated terms and conditions. If you have any further questions or concerns, please don’t hesitate to reach out to us directly. Sincerely, Sonesta Management Team
Hi Sonsarae, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Regarding the issue with your food delivery, we are unfortunately unable to determine what may have… Show more
Reviewed: 5 June 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThe location was excellent. Close to shopping, malls and restaurants.
No complaints.
Hi Patricia, We appreciate your feedback and are delighted to hear you enjoyed our excellent location. Being close to shopping, malls, and restaurants can truly enhance the guest experience. It's fantastic to know you had no complaints during your stay. Sincerely, Sonesta Management Team
Hi Patricia, We appreciate your feedback and are delighted to hear you enjoyed our excellent location. Being close to shopping, malls, and restaurants can truly enhance the guest experience. It's fantastic to know you had no complaints duri… Show more
Reviewed: 20 May 2025 · Stayed in April 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewCleanliness and helpful staff.
No complaints
Hi Sonya, We appreciate you highlighting the cleanliness and our helpful staff during your stay. No complaints mean a lot to us. We're grateful for your wonderful feedback! Sincerely, Sonesta Management Team
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewWasn’t informed that elevator was working and I had to kids with me it was hard enough getting luggage up and everything in the room was broken had to take pictures so I wouldn’t get charged damages fee also smelled like old people an cigarettes.
Hello Esteban, We are truly sorry to hear about your experience with our elevator and the condition of your room. It is important to us that every guest has a comfortable stay, and we regret any inconvenience you encountered. Your feedback is valuable and will be used to improve our services. Sincerely, Sonesta Management Team
Hello Esteban, We are truly sorry to hear about your experience with our elevator and the condition of your room. It is important to us that every guest has a comfortable stay, and we regret any inconvenience you encountered. Your feedback… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewVery clean. Comfortable bed. Friendly staff. Great facilities with full kitchen, laundry facilities and outdoor pool. Good location close to shopping and food outlets.
A little out dated but clean and comfortable
Hello Gregor, Thank you for taking the time to share your positive experience with us. It's wonderful to know that you found our suites very clean and comfortable, and enjoyed the amenities like the full kitchen, laundry facilities, and outdoor pool. We're pleased that our location was convenient for you. Your feedback about the decor is appreciated, and we're glad it didn't detract from your overall comfort. Sincerely, Sonesta Management Team
Hello Gregor, Thank you for taking the time to share your positive experience with us. It's wonderful to know that you found our suites very clean and comfortable, and enjoyed the amenities like the full kitchen, laundry facilities, and ou… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewnothing
they dont serve breakfast, the first week I steeped in dog poop right out my front door. I didnt know they allowed dogs here or I probably would have found a different place. the refrigerator, fan and air conditioner is extremely noisy. I cant even sleep. I had to have someone look at the fan because it was giving me a headache. My room is on the 3rd floor and the elevator has been broken for over 2 weeks. Im here getting treatment for my wife and it has been really hard for her going up and down the stairs. People were smoking in there room and the smoke was coming right through the bathroom fan.
Hi Ed, We are truly sorry to hear about multiple issues during your stay. It's unfortunate you experienced noise disturbances and inconvenience due to the elevator. Concern for guests' comfort is important, and feedback will be used for improvements. Sorry to hear about your experience with the smoking issue. We appreciate your patience while we work to prevent these issues in the future. Sincerely, Sonesta Management Team
Hi Ed, We are truly sorry to hear about multiple issues during your stay. It's unfortunate you experienced noise disturbances and inconvenience due to the elevator. Concern for guests' comfort is important, and feedback will be used for im… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewNice location. Friendly staff
The smell in the room was unbearable
Hi Tiffani, Thank you for taking the time to share your feedback with us. We are glad you enjoyed the location and our friendly staff. Please know that we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. Sincerely, Sonesta Management Team
Hi Tiffani, Thank you for taking the time to share your feedback with us. We are glad you enjoyed the location and our friendly staff. Please know that we will share your comments with our team to ensure any opportunity for improvement is … Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewWanted a suite with kitchen
Not clean. Bed in bedroom was low to the floor. Not conducive for handicapped senior. A vicious dog that owner wasn’t able to handle was allowed on the premises. We checked out early on the 17th as the room didn’t meet what we expected. They wouldn’t give us a receipt for our stay. First thing, there was supposed to be breakfast and there wasn’t. Wouldn’t stay there again
Hi Cynthia, We very much apologize for the concerns you encountered during your stay. It is disappointing that the suite did not meet your expectations. Ensuring a comfortable experience is important to us, and we take your comments seriously to improve future stays. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. Sincerely, Sonesta Management Team
Hi Cynthia, We very much apologize for the concerns you encountered during your stay. It is disappointing that the suite did not meet your expectations. Ensuring a comfortable experience is important to us, and we take your comments seriou… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewSmelled clean and the lady who checked me in was super nice. I didn’t catch her name.
That there was random things left in the stair way and the elevator didn’t work
Hi Marissa, We appreciate your feedback and are thrilled that you found our rooms clean and our staff accommodating upon your arrival. It's always gratifying to hear that our team is making a positive impact. We are sorry to hear about the random things in the stairway and the elevator issue. Rest assured, we will address these concerns promptly to enhance the guest experience. Thank you for bringing them to our attention. Sincerely, Sonesta Management Team
Hi Marissa, We appreciate your feedback and are thrilled that you found our rooms clean and our staff accommodating upon your arrival. It's always gratifying to hear that our team is making a positive impact. We are sorry to hear about the… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewNothing
Was told there was a hot tub in the room but there was not would not have gotten that big of room and spend that much money ..no air conditioner fixed at 1030 at night ..pool and hot tub way too much chlorine couldn't enjoy myself . My. Grandson tried to put his finger in the outlet ..no children safety precautions...
Hello Anderson, We are sorry to hear about the issues you encountered during your stay. The discrepancies regarding the room amenities and the maintenance challenges are concerning. It is concerning to learn about your experience with the pool and safety precautions as well. We assure you that this feedback is taken seriously as we strive to enhance our services. Guest safety and satisfaction are important to us, and we hope you'll consider giving us another chance to prove this to you. Sincerely, Sonesta Management Team
Hello Anderson, We are sorry to hear about the issues you encountered during your stay. The discrepancies regarding the room amenities and the maintenance challenges are concerning. It is concerning to learn about your experience with the p… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified review