Reviews of Marriott Springfield Downtown 3 stars
2 Boland Way, Springfield, 01115, United States
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat
Nothing
Robert, it’s wonderful to hear you had a great time at Marriott Springfield Downtown. The team truly appreciates your kind words and looks forward to welcoming you back for another enjoyable stay.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewComfortable
Front desk staff were rude waited for staff at breakfast at the 22 grill had to go find a waitress and then she gave me a attitude most horrible wait staff at a hotel ever
Thank you for sharing your thoughts about the recent visit. The feedback regarding the service interactions is appreciated and will be considered as efforts continue to enhance the guest experience. It’s good to know the accommodations met expectations for comfort.
Thank you for sharing your thoughts about the recent visit. The feedback regarding the service interactions is appreciated and will be considered as efforts continue to enhance the guest experience. It’s good to know the accommodations met … Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewBeautiful location
There was a party or wedding that weekend and all night could t get sleep people were running up and down the hall way very over whelming
Demarino, thank you for noting the appeal of the surroundings. The team understands how important a peaceful environment is and strives to provide an enjoyable experience for all guests. Your feedback regarding your stay has been received and will be shared internally.
Demarino, thank you for noting the appeal of the surroundings. The team understands how important a peaceful environment is and strives to provide an enjoyable experience for all guests. Your feedback regarding your stay has been received a… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewDinner was terrible, all food were absolutely disgusting .
Andrey, thank you for sharing your thoughts about your visit. The team acknowledges your comments regarding your dining experience and always strives to provide guests with enjoyable options. Your feedback is appreciated.
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewQuiet, clean room in a great location.
No issues, but I wish they had information about what is in the area. Restaurants, activities, etc.
Collotta, thank you for sharing your feedback. It’s good to know you appreciated the peaceful and tidy environment as well as the convenient location. Suggestions for information about the surrounding area are valued, and your comments will be taken into consideration.
Collotta, thank you for sharing your feedback. It’s good to know you appreciated the peaceful and tidy environment as well as the convenient location. Suggestions for information about the surrounding area are valued, and your comments will… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewLocation
The confusion and staff were very rude
Kaitlyn, the team regrets that your experience did not meet expectations and that your interactions were not as welcoming as intended. Your feedback is valued and will be considered for continuous improvements.
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewClean and convenient to IM race
Would have liked to check in earlier
Kathleen, it’s wonderful to hear you enjoyed your stay at Marriott Springfield Downtown and found the location ideal for your visit. The team strives to accommodate special requests, including arrivals ahead of standard times, whenever possible. We’re looking forward to welcoming you back for your next event.
Kathleen, it’s wonderful to hear you enjoyed your stay at Marriott Springfield Downtown and found the location ideal for your visit. The team strives to accommodate special requests, including arrivals ahead of standard times, whenever poss… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewNeed ironing boards in rooms
Thank you for staying with us at Marriott Springfield Downtown. The suggestion regarding in-room amenities is appreciated, and your feedback will be kept in mind as improvements are considered. It's wonderful to know you enjoyed your experience overall, and we hope to welcome you back soon.
Thank you for staying with us at Marriott Springfield Downtown. The suggestion regarding in-room amenities is appreciated, and your feedback will be kept in mind as improvements are considered. It's wonderful to know you enjoyed your experi… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewfree parking and free useable internet
Thank you for sharing feedback on your experience. The team continually works to provide valuable amenities and is always looking for ways to improve guest satisfaction. Your comments are appreciated and have been noted for future consideration.
Thank you for sharing feedback on your experience. The team continually works to provide valuable amenities and is always looking for ways to improve guest satisfaction. Your comments are appreciated and have been noted for future considera… Show more
Reviewed: 17 May 2025 · Stayed in February 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified review•Friendly staff •Good location
•Bedding is terrible. I’m not a diva that needs 1500 thread count Egyptian cotton or anything, but what they’re using on the beds is utter crap. •We were in what, I’m assuming, is the worst room in the hotel – right across from the elevators with view of the building air conditioner units. The noise from every drunk and/or inconsiderate person standing in the hall waiting for an elevator at all hours sounded like they were in the room. If you get room 711, you are most definitely not lucky. •The sliding “barn door” on the bathroom, while aesthetically pleasing, has large gaps creating some pretty big privacy issues. Everything going on in the bathroom is pretty much shared with the room.
Aaron, thank you for sharing your feedback. The team is glad you appreciated the service and convenient location. Your comments regarding the bedding, room assignment, and bathroom setup have been noted. The team continually works to improve every guest’s comfort and experience.
Aaron, thank you for sharing your feedback. The team is glad you appreciated the service and convenient location. Your comments regarding the bedding, room assignment, and bathroom setup have been noted. The team continually works to improv… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewLocation
It was a very nice property however, hair was in my shower and bathroom walls . I brought this up to the main office once i checked in and they let me know it would be taken cared of . Once I returned from being out all day me and my daughter noticed it was not addressed. I would not recommend this hotel unless you were staying for 24 hours . Parking is 20 a day
Eugenie, thank you for sharing your thoughts regarding your recent visit. The location is certainly something many guests appreciate. The experience you described with your shower and bathroom is not what guests typically encounter, and your comments have been noted. With regard to parking, many downtown hotels have similar fees due to city regulations. Your feedback is valued and will be taken into consideration for future improvements.
Eugenie, thank you for sharing your thoughts regarding your recent visit. The location is certainly something many guests appreciate. The experience you described with your shower and bathroom is not what guests typically encounter, and you… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewFront desk staff were very polite and helpful in time for the check in and check out.
The room I was in did not have an iron, but it was enough to not enjoy the stay at the Marriot
De, we’re delighted you loved your experience at Marriott Springfield Downtown. Our team members are committed to providing exceptional service during both check-in and check-out. We're sorry to hear about the missing iron, but we're glad you still enjoyed your stay with us. We're looking forward to welcoming you back.
De, we’re delighted you loved your experience at Marriott Springfield Downtown. Our team members are committed to providing exceptional service during both check-in and check-out. We're sorry to hear about the missing iron, but we're glad y… Show more
Reviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 13 April 2025 · Stayed in March 2025
Verified reviewEverything was beautiful
A/C
Noeliaris, we’re delighted you loved your experience at Marriott Springfield Downtown. It's wonderful to hear everything was beautiful. We are sorry if you experienced any inconvenience with the climate control. We're looking forward to welcoming you back.
Noeliaris, we’re delighted you loved your experience at Marriott Springfield Downtown. It's wonderful to hear everything was beautiful. We are sorry if you experienced any inconvenience with the climate control. We're looking forward to wel… Show more
Reviewed: 21 March 2025 · Stayed in February 2025
Verified reviewStaff was very helpful and kind. Location was great and hotel was clean.
The room set up and the noise was not good. Bedding made a lot of noise the bathroom facing the beds made it hard to sleep.
Amber, it's great to hear that you found our team members helpful and appreciated the cleanliness and convenient location of the hotel. We're sorry to learn that the room arrangement and noise levels were not fully satisfactory. Your feedback is important, and we will take it into consideration for future improvements. Thank you for sharing your experience.
Amber, it's great to hear that you found our team members helpful and appreciated the cleanliness and convenient location of the hotel. We're sorry to learn that the room arrangement and noise levels were not fully satisfactory. Your feedba… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewStaff charged my card when I arrived when I already had pre paid through a 3rd party company
Ortiz, the team is sorry to hear about any discrepancies related to your payment process. They understand how important it is for transactions to be handled smoothly and they encourage you to contact the hotel's management if further assistance is needed to resolve this matter. Thank you for your feedback.
Ortiz, the team is sorry to hear about any discrepancies related to your payment process. They understand how important it is for transactions to be handled smoothly and they encourage you to contact the hotel's management if further assist… Show more