1255 Cinema Way, Benton Harbor, MI 49022, United States
#8 of 13 hotels in Benton Harbor
Guests' ChoiceBased on 98 hotel reviews
7.1Cleanliness
7.4
Comfort
7.7
Location
7.5
Facilities
7.5
Staff
7.3
Value for money
6.9
Free Wifi
8.8
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End of dialog contentReviewed: August 11, 2025
Mounir
United Statesacceptable
Stayed in August 2025
Reviewed: April 7, 2025
Dlee
United StatesThe pool was so cold and that was a disappointment since there was no hot tub to warm up in. My kids lips were blue and they were just shivering. The surrounding area was run down and kind of sketchy, we made sure to not leave the hotel in the evening.
The building looked well kept up and the inside lobby was nice as well. The room was clean as well.
Stayed in April 2025
Reviewed: March 20, 2025
Danczyk
United StatesThe night staff older gentleman was a nice man however, my 3rd party booking had issues on their end and the man made sure to let me know the lady in the morning didn't add sales tax so I got charged less... However with the booking.com they did add it and was the same price as the night before ( we extended our stay)... He made sure to let me know it wasn't done right on their end and I showed him and explained to him I paid the full price as the day before... And he made sure I knew the lady messed up the booking to the 3rd party booking which wasn't my fault.
The hotel and room were nice, the pool was very cold however.
Stayed in March 2025
Reviewed: October 19, 2024
Ellayna
United StatesThe urine dripping from the ceiling into the bathroom. Causing us to move rooms to 2 queens when one of the main reasons we booked here was because they had a king bed suite. Very disappointed but other than that it was decent.
The cozy room, free breakfast, friendly staff.
Stayed in October 2024
Reviewed: August 20, 2024
Jesse
United StatesAsked for an extra pillow and I was told there weren’t any left.
Has a pool
Stayed in August 2024
Reviewed: August 3, 2024
Brenda
United StatesMold in shower. Hard to open outside door with key.
Pool was fun. Location to beach.
Stayed in August 2024
Reviewed: June 21, 2024
Shonda
United StatesWasn’t close enough to downtown to easily come back and forth from the beach and downtown. Couldn’t walk to downtown
Nice, clean room. Offered breakfast close to downtown
Stayed in June 2024
Reviewed: April 3, 2024
Marsch
United StatesThe pull out was a twin size. So this room does not fit for a family of 6. I had to go to the front desk several times to get all the necessary sheets and pillows when there is a huge closet they should have been stored in. My husband had to sleep on the couch as there was not enough room.
Very clean. Very new. Confortable beds.
Stayed in March 2024
Reviewed: March 25, 2024
Yvonne
United StatesThey charged my card an extra $200 without informing me
Stayed in March 2024
Reviewed: February 22, 2024
Victoria
United StatesDidn’t have certain things in room like Kleenex. Not the cleanest.
Stayed in February 2024
Reviewed: January 2, 2024
Brian
United StatesBreakfast was advertised when I booked. Breakfast wasn't available when I stayed. Not happy. Also, the coffee was cold at 9 am.
No breakfast due to new years day..this was extremely frustrating, as this is one of the main reasons that I booked this hotel.
Stayed in January 2024
Reviewed: October 1, 2023
Ethan
United StatesVery uncomfortable bed and pillows. Legit didn’t get any sleep because the pillows were so cheap and worn down.
Friendly staff
Stayed in September 2023
Reviewed: August 18, 2023
Vw-1
United KingdomReally poor house keeping, no manager to be found and front desk people different nearly every day and don't care. Microwave and fridge dirty on arrival. No body wash and 4 nights before our room was cleaned, despite asking daily at front desk. No manager to talk with. Pool area gruby. I would avoid this place if staying more than 2 nights. We had ants in bathroom also from 6 Aug, but wouldn't vacuum until 9 August after talking with house keeping manager. 11 nights we stayed and they cleaned 3 times.
The breakfast was good selection and Vickie very helpful. Best staff member there.
Stayed in August 2023
Reviewed: August 14, 2023
Krista
United StatesMattress was very uncomfortable
Stayed in August 2023
Reviewed: July 23, 2023
Alayna
United StatesNo towels upon arrival. No room cleaning. Not reminded you have to request a cleaning upon check in.
Comfortable. Microwave and refrigerator. Desk top for food display and area above fridge for food storage. Nice couch.
Stayed in July 2023
Reviewed: April 24, 2023
John
United StatesThey have a pool but use the hotel next to them and its cold outside!!! To be so new the furniture didnt look so nice and for the money i paid even with my dicount through booking wasnt worth it!!!
The place was clean staff was nice
Stayed in April 2023
Reviewed: March 17, 2023
Michael
United StatesThe facility overall was great. The only place I stay when go to the area 🙂
Stayed in February 2023
Reviewed: March 16, 2023
John
United StatesBathroom seemed limited for a hotel that has a pool, no place to hang wet swimsuits or towels, also no luck on sliding bathroom door.
We love the room and the entire atmosphere of the hotel/lobby!
Stayed in March 2023
Reviewed: November 12, 2022
Kristen
United Statesour AC unit was making weird loud noises and it was too late to switch rooms so didn’t sleep very well. Reminder, #320 needs to be look at.
great location, friendly staff and clean hotel
Stayed in November 2022
Reviewed: June 24, 2025
Eccles
United StatesOur tv in our room was out the entire trip ,we had brought it up to the staff multiple times of our stay, they chose to do nothing about it. It was very hard trying to entertain our 3 small children. The pool was all at full occupancy most of our stay. Breakfast was limited and very picked thru. I think overall we could of found a more affordable hotel with better amenities and staff who actually cared
The room in itself was clean and it was a nice updated property
Stayed in June 2025
Reviewed: February 18, 2025
Cameila
United StatesOne of the morning front desk crew was watching my family & I during breakfast. Made us uncomfortable. Made us feel like we were being watched as we were going to make a mess or take too much food or something.
The property was really nice and clean!
Stayed in February 2025
Reviewed: September 29, 2024
Gerry
United StatesPersonnel just recently taken over front desk
First floor access to back door for safe parking
Stayed in September 2024
Reviewed: September 7, 2024
Georgina
United StatesLighting was a bit dim in the bathroom, in my opinion. There were no luggage carts. Also,this is a cashless property.
Very clean and large suite. The staff was very kind and helpful. Breakfast was pretty good. There were a lot of options. Coffee,tea, or hot cocoa in the lobby was really nice to be able to grab a cup on the way in or out.
Stayed in September 2024
Reviewed: September 3, 2024
Yevheniia
United StatesRoom, breakfast.
Location.
Stayed in September 2024
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