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  5. Reviews of SpringHill Suites by Marriott St. Joseph Benton Harbor

Reviews of SpringHill Suites by Marriott St. Joseph Benton Harbor This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1255 Cinema Way, Benton Harbor, MI 49022, United States

#8 of 13 hotels in Benton Harbor

Guests' Choice

Review Score

Based on 98 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.7

  • Location

    7.5

  • Facilities

    7.5

  • Staff

    7.3

  • Value for money

    6.9

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 11, 2025

    7.0
    Good
    • Leisure trip
    • Group
    • King Suite
    • Stayed 2 nights

    acceptable

    Stayed in August 2025

  • Reviewed: April 7, 2025

    8.0
    Nice stay for one night but would look elsewhere if in the area again.
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was so cold and that was a disappointment since there was no hot tub to warm up in. My kids lips were blue and they were just shivering. The surrounding area was run down and kind of sketchy, we made sure to not leave the hotel in the evening.

    The building looked well kept up and the inside lobby was nice as well. The room was clean as well.

    Stayed in April 2025

  • Reviewed: March 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The night staff older gentleman was a nice man however, my 3rd party booking had issues on their end and the man made sure to let me know the lady in the morning didn't add sales tax so I got charged less... However with the booking.com they did add it and was the same price as the night before ( we extended our stay)... He made sure to let me know it wasn't done right on their end and I showed him and explained to him I paid the full price as the day before... And he made sure I knew the lady messed up the booking to the 3rd party booking which wasn't my fault.

    The hotel and room were nice, the pool was very cold however.

    Stayed in March 2025

  • Reviewed: October 19, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The urine dripping from the ceiling into the bathroom. Causing us to move rooms to 2 queens when one of the main reasons we booked here was because they had a king bed suite. Very disappointed but other than that it was decent.

    The cozy room, free breakfast, friendly staff.

    Stayed in October 2024

  • Reviewed: August 20, 2024

    6.0
    I would consider booking elsewhere next time.
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Asked for an extra pillow and I was told there weren’t any left.

    Has a pool

    Stayed in August 2024

  • Reviewed: August 3, 2024

    8.0
    It was adequate.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Mold in shower. Hard to open outside door with key.

    Pool was fun. Location to beach.

    Stayed in August 2024

  • Reviewed: June 21, 2024

    8.0
    Room was good enough for a short girls trip and met out needs.
    • Leisure trip
    • Travelers with friends
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Wasn’t close enough to downtown to easily come back and forth from the beach and downtown. Couldn’t walk to downtown

    Nice, clean room. Offered breakfast close to downtown

    Stayed in June 2024

  • Reviewed: April 3, 2024

    7.0
    Very clean and renovated and great breakfast. However for larger family, needs some work.
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night

    The pull out was a twin size. So this room does not fit for a family of 6. I had to go to the front desk several times to get all the necessary sheets and pillows when there is a huge closet they should have been stored in. My husband had to sleep on the couch as there was not enough room.

    Very clean. Very new. Confortable beds.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Good
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    They charged my card an extra $200 without informing me

    Stayed in March 2024

  • Reviewed: February 22, 2024

    8.0
    Good place to stay for short stays
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t have certain things in room like Kleenex. Not the cleanest.

    Stayed in February 2024

  • Reviewed: January 2, 2024

    6.0
    Hungry
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was advertised when I booked. Breakfast wasn't available when I stayed. Not happy. Also, the coffee was cold at 9 am.

    No breakfast due to new years day..this was extremely frustrating, as this is one of the main reasons that I booked this hotel.

    Stayed in January 2024

  • Reviewed: October 1, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Very uncomfortable bed and pillows. Legit didn’t get any sleep because the pillows were so cheap and worn down.

    Friendly staff

    Stayed in September 2023

  • Reviewed: August 18, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 11 nights
    • Submitted from a mobile device

    Really poor house keeping, no manager to be found and front desk people different nearly every day and don't care. Microwave and fridge dirty on arrival. No body wash and 4 nights before our room was cleaned, despite asking daily at front desk. No manager to talk with. Pool area gruby. I would avoid this place if staying more than 2 nights. We had ants in bathroom also from 6 Aug, but wouldn't vacuum until 9 August after talking with house keeping manager. 11 nights we stayed and they cleaned 3 times.

    The breakfast was good selection and Vickie very helpful. Best staff member there.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Mattress was very uncomfortable

    Stayed in August 2023

  • Reviewed: July 23, 2023

    8.0
    Perfect place for my family of 11 in 4 rooms.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    No towels upon arrival. No room cleaning. Not reminded you have to request a cleaning upon check in.

    Comfortable. Microwave and refrigerator. Desk top for food display and area above fridge for food storage. Nice couch.

    Stayed in July 2023

  • Reviewed: April 24, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    They have a pool but use the hotel next to them and its cold outside!!! To be so new the furniture didnt look so nice and for the money i paid even with my dicount through booking wasnt worth it!!!

    The place was clean staff was nice

    Stayed in April 2023

  • Reviewed: March 17, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The facility overall was great. The only place I stay when go to the area 🙂

    Stayed in February 2023

  • Reviewed: March 16, 2023

    8.0
    Wonderful, clean, and inviting.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom seemed limited for a hotel that has a pool, no place to hang wet swimsuits or towels, also no luck on sliding bathroom door.

    We love the room and the entire atmosphere of the hotel/lobby!

    Stayed in March 2023

  • Reviewed: November 12, 2022

    8.0
    we would stay here again
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    our AC unit was making weird loud noises and it was too late to switch rooms so didn’t sleep very well. Reminder, #320 needs to be look at.

    great location, friendly staff and clean hotel

    Stayed in November 2022

  • Reviewed: June 24, 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our tv in our room was out the entire trip ,we had brought it up to the staff multiple times of our stay, they chose to do nothing about it. It was very hard trying to entertain our 3 small children. The pool was all at full occupancy most of our stay. Breakfast was limited and very picked thru. I think overall we could of found a more affordable hotel with better amenities and staff who actually cared

    The room in itself was clean and it was a nice updated property

    Stayed in June 2025

  • Reviewed: February 18, 2025

    9.0
    Great! Just wish there a hot tub near the pool.
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the morning front desk crew was watching my family & I during breakfast. Made us uncomfortable. Made us feel like we were being watched as we were going to make a mess or take too much food or something.

    The property was really nice and clean!

    Stayed in February 2025

  • Reviewed: September 29, 2024

    9.0
    It was good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night

    Personnel just recently taken over front desk

    First floor access to back door for safe parking

    Stayed in September 2024

  • Reviewed: September 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Lighting was a bit dim in the bathroom, in my opinion. There were no luggage carts. Also,this is a cashless property.

    Very clean and large suite. The staff was very kind and helpful. Breakfast was pretty good. There were a lot of options. Coffee,tea, or hot cocoa in the lobby was really nice to be able to grab a cup on the way in or out.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room, breakfast.

    Location.

    Stayed in September 2024

Showing 1 - 25

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