Reviews of Holiday Inn & Suites Bothell an IHG Hotel 3 stars
3850 Monte Villa Parkway, Bothell, 98021, United States
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Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewClean property; comfortable bed
Tv and wardrobe in awkward places
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewlocation
breakfast was not included
Michelle, Thank you for taking the time to leave a review of your recent stay with us. We are glad that you enjoyed your stay and like the location of the property. We do hope you choose to stay with us again in the future. Thank you, Holiday Inn Bothell
Michelle, Thank you for taking the time to leave a review of your recent stay with us. We are glad that you enjoyed your stay and like the location of the property. We do hope you choose to stay with us again in the future. Thank you, … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
Verified reviewNice quiet location
More than Lipton tea as a tea choice.
Kathie, Thank you for taking the time to leave a review of your recent stay with us. We are glad that you enjoyed your stay and the location! We hope that you visit us again! Thank you, Holiday Inn Bothell
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewWe had a nice room Staff was friendly.
The restaurant was not very good.
Thank you for your review of your recent stay with us. We do apologize for not meeting your expectations and hope that you give us another chance in the future. Thank you, Holiday Inn Bothell
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe room size was great. The cleanliness was great. Noise levels from other guests were minimal. TV was placed in a weird spot, though.
The beds were super hard on my back. They definitely need to use some of the money they charge guests to get comfortable beds.
Hello Davis, Thank you for your review. We are excited to hear you enjoyed your stay and look forward to welcoming you back in the future. - Holiday Inn & Suites Bothell
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewNothing
Nothing
Thank you for choosing to stay with us! We appreciate your feedback.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewLocation
I was charged twice, and was not credited right away. I was not told about the additional price of $100.00 for a holding fee. The public bathroom was out of soap and paper towls for two days. Our water handle came off of the bathtub. There were no sheets for the pull out bed. Our original keys didn't work after getting an extra key. I was locked out of the outside pool area, and used the gate to get out of the area. Once at my room, the key wouldn't let me in.
Thank you for taking the time to share your experience with us. I sincerely apologize for the multiple issues you encountered during your stay. This is certainly not the level of service we aim to provide, and I understand your frustration. Regarding the double charge and the $100 incidental hold, I apologize if this was not clearly communicated at check-in. We strive to ensure transparency with all our charges, and I will follow up with the front desk team to reinforce this. I'm also sorry for the delay in crediting the overcharge. It’s concerning to hear about the maintenance and housekeeping issues, including the missing pull-out bed sheets, the broken water handle, and the lack of supplies in the public restroom. I’ve shared your comments with our housekeeping and engineering departments so these matters can be addressed promptly and prevented in the future. Additionally, I regret the inconvenience caused by the key malfunctions and pool gate access issues. Our team will be reviewing key programming procedures to ensure consistency and reliability. Your feedback is incredibly valuable, and I appreciate you bringing these matters to our attention. If you would be willing to speak further about your stay, please contact us directly.
Thank you for taking the time to share your experience with us. I sincerely apologize for the multiple issues you encountered during your stay. This is certainly not the level of service we aim to provide, and I understand your frustration.… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewBeds and pillows were very comfortable. The room was a great size and we had a good amount of storage and space.
The airconditioning unit was difficult to operate but it did work.
Thank you for choosing to stay with us! We appreciate your feedback.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe only positive thing about my stay was the gentleman who initially checked me in.
This is by far THE WORST hotel stay I've ever had in my life!! The owner called the cops on me because I asked him for a copy of policies regarding mandatory room checks every 3 days, emailed to me after he said he would be checking my room. This was because of my service animals!!
Thank you for sharing your feedback. I'm truly sorry to hear about your experience, and I want to sincerely apologize for the frustration and discomfort you felt during your stay. I'm glad to hear that our front desk team member made a positive first impression—however, I regret that the rest of your stay did not meet expectations. Please know that we take all guest concerns seriously, especially when it involves service animals and guest privacy. Our room check policy is in place for the safety and well-being of all guests and staff, and we strive to communicate this clearly. That said, I understand how the situation may have felt upsetting and escalated unnecessarily. I’m sorry if our handling of the matter left you feeling disrespected or mistreated—this was certainly not our intention. We fully recognize the rights of guests with service animals and follow all ADA guidelines. If you feel your rights were not honored, I welcome the opportunity to discuss your concerns further and review the situation in more detail. Please feel free to contact me directly at [insert contact info] if you would like to talk further or share additional details. Your feedback is important to us, and we appreciate the opportunity to improve.
Thank you for sharing your feedback. I'm truly sorry to hear about your experience, and I want to sincerely apologize for the frustration and discomfort you felt during your stay. I'm glad to hear that our front desk team member ma… Show more
Reviewed: 3 May 2025 · Stayed in March 2025
Verified reviewReviewed: 21 April 2025 · Stayed in March 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewBecause they were my mom, unfortunately we did not get the continental breakfast. We were under the impression that the continental breakfast was free for all who stayed there. Come to find out we had to purchase vouchers for breakfast. This was about the only disappointing thing that I experienced at this establishment. I’ve never been to an establishment where breakfast is not included with your stay. You had to choose continental breakfast somewhere during the check-in process online.
I didn’t like the fact that they do not include continental breakfast. It’s a bit confusing because you have to choose this option when booking your stay online. For this, I was a bit disappointed.
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewWe specifically booked this hotel for its "restaurant and bar" amenities, this is an absolute joke, this property should not advertise these services in any way. The staff clearly have no experience in a bar or restaurant. They knew nothing about the menu, couldn't answer any of our questions, struggled to get us our very simple orders, and then they were so unbelievably wrong it was almost comical. Our drinks were served to us as this- a shot of gin, an empty glass, a plastic cup with warm, flat soda, and a glass of ice, that he had to go the hotel guest ice machine for, (then the same set up for a shot of whiskey) for us to construct our own drinks. We ordered fries and nachos from the happy hour menu, but we received a very small bowl of French fries, and our "nachos" were literally a TINY bowl of chips. THAT'S IT. When I sent it back as I didn't want to pay for plain chips, it took them 10 minutes to come out and say that they didn't have any cheese (even though our kids both got cheeseburgers) and said they could give us avocado on the side with some thousand island dressing. What?! we were left speechless and ultimately decided to not take them. When we tried to pay our tab, we were told it had to be charged to the room (which I didn't want to do because I wanted to use a different form of payment and it says on the menus that doing so results in an automatic 20% gratuity). We had to wait to pay our tab the next morning at the front desk. We paid $60 extra for the breakfast rate- at least some of this food was edible, and the cook was friendly enough. But my scrambled eggs were somehow so sweet I couldn't really eat them, my son's oatmeal was like thin soup, and the OJ we received was maybe a 5oz glass. But the server, was by far the worst. Same cranky old lady for all three mornings, so unbelievably rude. I've never been treated like that in any customer service venue.
Thank you for taking the time to share your feedback. I want to sincerely apologize for the disappointing experience you had at our property, particularly in regard to our restaurant and bar. What you described does not reflect the level of service or quality we aim to provide, and I understand how frustrating and unacceptable this must have felt. I’m truly sorry that our team was not better prepared to deliver a smooth and enjoyable dining experience. Your comments about the lack of product knowledge, poor food presentation, and the mishandling of drink service are very concerning and have been addressed directly with the staff involved. We are taking immediate steps to provide additional training and to review our menu offerings to ensure that expectations are properly set and that we are delivering value and consistency. The experience you had with billing and payment options is also not how we intend to operate. While we do encourage room charges for convenience, guests should always have a choice, and I apologize if that flexibility was not offered to you clearly. As for breakfast, I appreciate your recognition of the cook's friendliness, but I’m very sorry that the food quality and service did not meet your expectations. Your comments about the eggs, oatmeal, and juice portion sizes will be shared with our kitchen team for immediate review. I’m also extremely disappointed to hear how you were treated by our server—we take guest service seriously, and we are addressing this directly. Your feedback is invaluable and highlights areas where we need to improve. I would welcome the opportunity to speak with you further and make this right. Please feel free to reach out to me directly
Thank you for taking the time to share your feedback. I want to sincerely apologize for the disappointing experience you had at our property, particularly in regard to our restaurant and bar. What you described does not reflect the level of… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewBreakfast is not actually included for the entire party, nor for each day of the stay as assumed when booking and seeing breakfast included. Major disappointment. Clean, nice room, but tv didn’t work. Not too far from Seattle.
Hello Stephanie, Thank you for your review. We will work to make sure that we better communicate our breakfast with our guests and appreciate you providing feedback. - Holiday Inn & Suites Bothell