Reviews of SpringHill Suites by Marriott Dallas McKinney 3 stars

Everything was good location shopping

Clean and staff very nice

Terrible communication by the assistant manager Razi, and the handling of a booking that was paid twice. Arrived at hotel, to be told the booking was not paid, and that booking.com needed to provide a virtual credit card for the payment to be deducted, however it was provided, but Springhill Suites had attempted to deduct more than what was originally prepaid/booked for, hence why the payment I made was not showing. When I originally handed over my credit card on checkin, I had assumed that it was just going to be for the standard holding fee as most hotels would normally do. The front desk receptionist at the time had not discussed anything about taking out the full amount or explained what my credit card was going to be charged and just took the extra payment, although I had already paid it online. I did not even register this until afterwards and I checked my online bank account. On reflection, I should have questioned why they needed my credit card again although already having fully being paid - but after a long international travel from New Zealand plus domestic travel (almost 19 hours of travelling) and baggage not arriving from a domestic flight from Houston to Dallas (which was another issue), the “brain” was absolutely not working! Once the problem had been discovered, this is when the nightmare began in trying to get it resolved with Razi, the assistant manager. Had seen the assistant manager twice the following day to get it resolved, and he advised that he was working on it. Went to reception later that afternoon a third time to find out what the progress was, only to be told by reception that he had gone home for the day and would not be back til Wednesday, knowing that we were checking out on the Monday (2 days prior)!!!!!!!

As above

The area was nice.

Cleaning staff never cleaned or changed linen in the room.

very spacious area to go eat breakfast in the morning.

more options added for warm food . everything else is great

The room was very spacious and laid out very nicely. Everything was clean and very comfortable. Breakfast had great options. The staff was super friendly everytime I interacted with them.

N/a

Enjoyed the stay. Employees were very helpful

No electricity. No recompense for power outage. No breakfast. No lights. No shower. They should have refunded everyone’s money! The man at the desk in the morning was rude.

A refund - even, “I’m sorry.”

The beds were comfy and the room was spacious.

I might not be a hotel connoisseur, but I know customer service and I feel like I know a thing or two about guest relations and comfort and quality. I have always been a type to stay at boutique hotels but ever since I got a Marriott Bonvoy reward's account, I wanted to try staying at more of these hotels. First off, its very noisy from the highway, that is not entirely their fault and I'm usually a normal type of sleeper, sounds don't always wake me up but I dont know what it was about this hotel but I kept waking up from every sound from the outside. Two, they don't clean your room or refresh your towels unless you stay for more than 2 days... I guess its not entirely horrible since they have a green initiative BUT if I want to refresh my towels, I had to ask three times at the front desk throughout the day and then the lady up front couldn't find them and then I had to wait till the next morning to get some. There was also a LOT of water stains in the restroom like when hard water dries up without wiping it off. It felt dirty in some sense. There was also NO conditioner and NO hand soap in my room. We drove 9 hrs to Mckinney, we were exhausted, so exhausted I just decided to deal with it the next day but I wish I had asked for another room or had energy to book somewhere else.... The restroom everyone once in a while smelled like sewer from the floor drain. Also, why do they always give me a handicap room? I'd rather someone that needs it be always available for them. I don't need it and I always make sure I am not booking that style of room.

Location Ok

No water pressure on 4th floor, breakfast area overflowing trash, no forks, only one toaster for entire hotel, only one waffle machine, limited muffins, tiny bagels, tiny juice glasses get the hellish picture? Shocked this was rated 9.5! Oh yeah checkout computer didn’t work!

Clean