Reviews of SpringHill Suites by Marriott El Paso 3 stars

The stay was great and the room was nice.

I did prepay through booking.com and at the time of check-in, I was asked to insert my card, which i thought was for incidentials. My credit card declined the transaction and since I had to call the bank to clear it, I put in my debit card. They charged the entire stay again to my debit card! I asked why they had charged me again, it seemed like the lady that was checking me in was in training. They told me they were refunding my card. I've been out $640, which was $100 more than what I had already paid on booking.com, on a pending transaction that hasn't cleared for 5 days now. Make sure they are validating your booking.com stay. Also, the breakfast is ok but it was crowded every day so we opted to go elsewhere for breakfast 2 of the 4 mornings we were there.

Loved it! The pool was relaxing, staff made it quick and easy to check in, the room was comfortable and clean, and the breakfast was delicious.

We enjoyed the pool and the room was a great size!

My only issues was the parking. I don't understand why we needed to pay an additional $10 to park?

Can't believe they charged for auto parking.

Friendly staff, location, value

Lobby, elevator, halls could be cleaner. Rooms were satisfactorily clean

Location to highway amid all the construction, still easy to find. Great selection of late night restaurant options. Great breakfast choices.

Great location, close to kids activities and restaurants. Pool is good but they can have some towels for it.

Breakfast is not good, internet doesn’t work good

Everything!

Pay for dryers.

The rooms were roomy and nice looking.

The air unit was placed at the far end of the room and couldn’t cool the entire space, so it was hot unless you were directly by it. Also they are the only hotel I’ve been to that doesn’t offer complimentary coffee. They even refused to make a pot of decaf at breakfast. So this older lady with a heart condition didn’t get to relax with coffee to start her day. The pool had trash in it from the overfilling can. There wasn’t enough shade, we had our umbrellas and was burning. No towels by the pool even told the front office and in the morning still no towels. The chairs in the pic are those lounge chairs but in reality they are well used uncomfortable sitting chairs which burnt sitting in them unless you had something over it.

Location was great. Next to several restaurants and shopping.

Sign at front desk asked to keep thermostat at 70, it was very hot and also loud ringing sound in my room all night. Could not sleep.

Breakfast was ok, other Marriott locations have been better.

We were in room 218, noisy water pipes, ac was unable to be adjusted so room was hot at night, pillows on the couch were stained, pool was dirty and had lots of leaves in it.

Breakfast, laundry area, smallstore in lobby for snacks and incidentals, close to movie theater and Walmart, lots of food options nearby.