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Reviews of SpringHill Suites by Marriott Grand Rapids Airport Southeast This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5250 28th Street SouthEast, Cascade, MI 49512, United States

#4 of 5 hotels in Cascade

Guests' Choice

Review Score

Based on 71 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.6

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 20, 2025

    8.0
    Very Good
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Limited food, nothing walkable, I thought the listing said there were restaurants very close which I thought meant I could walk to.

    Very friendly check in person, large, clean room.

    Stayed in August 2025

  • Reviewed: July 25, 2025

    7.0
    Enjoyed our stay but there were issues.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast left something to be desired. I killed three ants and a spider in the bathroom. We were there for four nights and the washing machine was broken the entire time.

    The staff was friendly and helpful and the beds were very comfortable.

    Stayed in July 2025

  • Reviewed: March 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No hot tub

    Stayed in March 2024

  • Reviewed: September 5, 2023

    7.0
    Overall I was satisfied with my stay.
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 2 nights

    Housekeeping, especially the day of checkout. She came early about 8:30a and tried to enter my room even with the latch on. I had to get up and remind her that check out was noon. She responded by letting the doors slam on as she entered the adjacent rooms. That was not fun!

    Check in team was wonderful. Shout outs to Mike and Cashmere! I arrived around midnight and Cashmere greeted me warmly and the check in process was seamless. Mike responded promptly to any of my concerns and provided sufficient remedies.

    Stayed in August 2023

  • Reviewed: August 30, 2023

    8.0
    Nice room. Very understaffed. Didn’t have linens for “sofa bed” that was listed.
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Pool is very small: no hot tub. Understaffed: picked room bc had sofa bed (not really sofa bed: just couch u can sleep on: no bed in it) no linens. Asked for linens and hung up on. Went down to front desk: sign says person is put helping someone: waited 10 min: saw no one. Went back to room. Called again: answered: told me I had to come down to front desk to get linens (no staff) came down 2nd time: only 1/2 linens in the bag and no pillow. I don’t know if I will stay again

    Location. Close by home: power was out.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I was charged $100 more than the bill said. They said it was booking.com fault

    Nice and clean

    Stayed in July 2023

  • Reviewed: July 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night

    There was no shuttle available at the time that it was advertised online.

    Stayed in July 2023

  • Reviewed: June 5, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    clean and quiet.

    Stayed in June 2023

  • Reviewed: May 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No airport shuttle had to get cab

    It much choice by 9 not much left

    Stayed in May 2023

  • Reviewed: March 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Need to update clock, plugs.

    Stayed in February 2023

  • Reviewed: December 1, 2022

    8.0
    my stay was very comfortable.
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    my window was rotted, and the parking lot was poorly lite and signage made it hard to find even with my gps.

    very clean

    Stayed in November 2022

  • Reviewed: November 15, 2022

    7.0
    Stay was fine, dont rely on the shuttle for airport
    • Leisure trip
    • Group
    • Queen Suite with Sofa Bed
    • Stayed 1 night

    Pull out mattress was heavily stained. no sheets pillows, blankets provided for pull out bed. Airport shuttle wasn't supposed to be requested ahead of time for return flight. when setting up shuttle to airport it was never mentioned. when I called to get something set up I was told that i couldn't because it needed to be further in advance. so we were left at the airport to fend for ourselves on how to get back to the hotel to get our car. definitely wont because to use the shuttle. Plus was also told we couldn't get a shuttle from airport due to them being understaffed. definitely should've been more communication on how the shuttle works.

    Great price and location. Breakfast was ready early which was great since we were heading to an early flight. Shuttle was fast to airport, and driver was very friendly.

    Stayed in November 2022

  • Reviewed: October 13, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 1 night

    The ice machines on the 2nd and 3rd floor were no operational....no ice available at 4 in the afternoon. I also would like lids for coffee cups in room

    It was typical, no complaints but nothing to write home about. The "older" lady servicing the breakfast area was very nice and pleasant.

    Stayed in October 2022

  • Reviewed: September 24, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Sound isolation

    Stayed in September 2022

  • Reviewed: June 18, 2025

    10
    Excellent hotel and will definitely stay here again
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything was very clean and everyone who worked there was very helpful.

    Stayed in June 2025

  • Reviewed: May 16, 2025

    10
    Everything was great.
    • Leisure trip
    • Solo traveler
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    My room was better than expected! Very clean.

    Stayed in May 2025

  • Reviewed: May 3, 2025

    6.0
    Pleasant
    • Business trip
    • Group
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast, and pool being closed when told it would be open within the next 30 minutes never reopened during my stay.

    Price.

    Stayed in April 2025

  • Reviewed: March 24, 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    They had a problem checking me in and they didn’t have a jacuzzi like they said online and the pool was closed so my daughter couldn’t swim

    The beds was so soft

    Stayed in March 2025

  • Reviewed: November 3, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Did not receive the room we booked. Talked to the manager moments after seeing our room and he promised us a discount. Never saw it. Called a week or two later and talk to him again. Same promise never received my discount. Can’t say I’m pleased.

    Walking distance to stores.

    Stayed in September 2024

  • Reviewed: October 27, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    They charged 50 more then was supposed to be charged

    The view an breakfast

    Stayed in October 2024

  • Reviewed: July 7, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean, comfortable and accommodating

    Stayed in June 2024

  • Reviewed: July 2, 2024

    10
    Best hotel I’ve stayed at while traveling with family.
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    great staff, large comfortable rooms.

    Stayed in July 2024

  • Reviewed: May 7, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was excellent in all areas

    Stayed in May 2024

  • Reviewed: January 10, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • King Suite with Sofa Bed
    • Stayed 1 night

    We had an excellent stay at this Springhill Suites. The employees we interacted with were professional and very helpful. I would especially like to commend Jayla (early morning desk clerk). She was very helpful and pleasant as we were trying to make an early morning flight.

    Stayed in January 2024

Showing 1 - 25

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