Reviews of SpringHill Suites by Marriott Houston Westchase 3 stars
5851 Rogerdale Road, Westchase, Houston, TX 77072, United States
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewThe staff were awesome. From Kim and Phong at the front desk. To the lady that did the breakfast buffet. As well as the support staff. Everything was awesome!!!
I enjoyed everything.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe bathroom was so clean and the receptionist was friendly and welcoming
The wall is thin. There was a couple next to my room talking at 1-2AM and I could hear their conversation.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, cleanliness
The shower setting was inconsistent, no place to charge phone by the bed that worked
Dear Lynna, us Thank you for taking the time to share your feedback with us. We are so glad to hear that you found our staff friendly and our hotel clean. Your kind words mean a lot to our team. We also appreciate you bringing the issues with the shower setting and bedside charging outlets to our attention. We apologize for the inconvenience and will review these concerns with our maintenance team to ensure improvements are made. Your feedback helps us provide a better experience for all our guests, and we hope to welcome you back for an even more comfortable stay in the future.
Dear Lynna, us Thank you for taking the time to share your feedback with us. We are so glad to hear that you found our staff friendly and our hotel clean. Your kind words mean a lot to our team. We also appreciate you bringing the issues w… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation was perfect. Close to restaurants and shops. Rooms were clean.
The breakfast could have had a little more choice.
We're thrilled you had a great experience Thank you!
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe room was clean and spacious, the staff was very friendly, and the hotel was upscale and modern, and the location was very convenient for our event and near many eateries and coffee shops.
It’s not a very big deal, but our bathroom door did not lock and the fan didn’t work. The bathroom door was frosted, and so if you got up in the dark to use the restroom, the light would shine into the entire room.
Dear Guest, Thank you for sharing your experience with us! We’re thrilled to hear you had a great time and that our ambassadors made such a positive impression. While our hotel is already modern and up to date, we’re excited to share that in 2026 we will begin a full renovation. This remodel will enhance the overall experience and address even the smallest details to ensure your future stays are even better. Committed to exceeding your expectations,
Dear Guest, Thank you for sharing your experience with us! We’re thrilled to hear you had a great time and that our ambassadors made such a positive impression. While our hotel is already modern and up to date, we’re excited to share that i… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewRoom very clean, pool clean and love being indoor, staffs very friendly, location very convenient, safe and clean feeling. Love our stay
Ice machine not working, breakfast could be better more choice
Dear Frohner, Thank you for sharing your experience with us! We’re thrilled to hear you had a great time and that our ambassadors made such a positive impression. While our hotel is already modern and up to date, we’re excited to share that in 2026 we will begin a full renovation. This remodel will enhance the overall experience and address even the smallest details to ensure your future stays are even better. We look forward to welcoming you back!
Dear Frohner, Thank you for sharing your experience with us! We’re thrilled to hear you had a great time and that our ambassadors made such a positive impression. While our hotel is already modern and up to date, we’re excited to share that… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewWonderful location near shopping and restaurants for meal options!
Everything was good. I didn’t have any issues!
Dear Tango, Thank you for your amazing feedback! We're so glad you enjoyed your stay, and we hope to see you again soon.
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewClean, comfortable room, breakfast, and customer service
N/A
Thank you so much for the wonderful review! We truly appreciate your kind words and are thrilled to hear you had a great experience. We look forward to welcoming you back!
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewGreat location, great value, and close to major highways.
Upon checking in the staff was a bit rude. I called in to the front desk as I was heading to Houston he couldn't find my reservation after I gave it to him repeatedly. Come to find out he was trying to cancel my reservation when my sister checked into the same hotel. At the front desk overnight no one was available as I waited patiently in the lobby for over 10 minutes I had to dial the front desk just to get some assistance. When she came to the front instead of asking are you checking in, or how can I help you is "how you get in here" where the door was open and it was after midnight.
I am so sorry to hear about your experience. That's definitely not the impression we want to leave, and I sincerely apologize for our employee's behavior. We'll be addressing this internally to ensure it doesn't happen again. With apologies
I am so sorry to hear about your experience. That's definitely not the impression we want to leave, and I sincerely apologize for our employee's behavior. We'll be addressing this internally to ensure it doesn't happen again… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewA regular motel
Carpet was dirty, sofa was old and dirty
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewAwesome breakfast. Kids were happy
pullout bed was very uncomfortable
Thanks so much! We're thrilled you had an awesome experience.
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewVery clean which is a major plus indoor pool was open all amenities were open, close proximity to entertainment overall love the hotel
Thanks so much! We're thrilled you had a great experience.
Reviewed: 12 April 2025 · Stayed in April 2025
Verified review