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  5. Reviews of SpringHill Suites by Marriott Nashville Downtown/Convention Center

Reviews of SpringHill Suites by Marriott Nashville Downtown/Convention Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

410 Rep. John Lewis Way S, Nashville, 37203, United States of America

#32 of 195 hotels in Nashville

Guests' Choice

Review Score

Based on 1036 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.2

  • Staff

    9.1

  • Value for money

    8.3

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: May 27, 2024

    9.0
    Loved my time there, but because of the price, some things could’ve been better.
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Couldn’t really sleep because I could hear everything outside. Next time will ask if we could move to a higher floor. Nobody came and got our towels after the first night so I had to ask for more the 2nd night. Not all of the channels on the tv were working right so couldn’t really enjoy watching tv.

    I liked the valet parking and being able to go to the pool and bar. The staff were very friendly and the hotel was very clean. The bed was comfortable.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    A beautiful hotel in a very fun place! Would absolutely stay again!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    I would have liked having a vending machine in the floor we were on mainly for water. Or have water bottles in the room and charge guests if they drink them! It seemed water was hard to come by within that vicinity, no quick marts.

    The property was in close proximity to Broadway and the Gulch within walking distance. It’s a beautiful hotel, staff were very nice and helpful. The rooftop bar had an amazing view, good food, and drinks. The pool and hot tub were great as well.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights

    Housekeeping. The main problem with my stay was housekeeping. I didn't know I had to request to have my room cleaned and change towels. We left in the morning for a day, came back to our room in the evening and found wet towels still laying on the floor. When asked about it, they told us we had to request housekeeping. I had this feeling that when you have Marriott next to your (hotel) name certain things should come standard, without asking.

    Great location - two blocks away from everything! Happy and ready to help staff.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    10
    Amazing! This was our first time to Nashville and we had an excellent time! Hotel was awesome!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights

    Nothing!

    The location was fantastic! The breakfast was very plentiful and good each morning! Lots of options--except no potatoes. The rooftop bar and pool area were also fun areas to hang out.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    8.0
    Awesome weekend getaway
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Pricey (but still affordable compared to other places downtown), parking near hotel was way to expensive and hotel parking was valet and also expensive.

    Walking distance to everything, very comfortable/ clean room, breakfast was great, water pressure in the shower was perfect

    Stayed in May 2024

  • Reviewed: May 13, 2024

    10
    Well located and nice rooms
    • Leisure trip
    • Family with young children
    • King Suite with Trundle Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Neatness and location

    Stayed in May 2024

  • Reviewed: April 27, 2024

    9.0
    Would recommend.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Central location, good breakfast.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    10
    The hotel was beautiful, the staff was friendly and helpful. My only complaint was the elevators took a while. I only co
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevators seemed to take a while.

    I liked the location of this property.

    Stayed in April 2024

  • Reviewed: March 18, 2024

    10
    All in all the stay was great and I would recommend
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    I called in advance to find about parking our Sprinter Van and would it accommodate the height. This was not the case and even if it had the larger parking was already taken so we have to park our van across the street and pay to park. That was a pain because the first night it would only allow us to pay for 12 hours so I had to set an alarm and wake up at 4 in the morning to pay again for the parking so we wouldn’t have a boot on our tire. After the first night it did allow us to pay for 24 hours ;however, I still had to wake up at 4 in the morning to pay for another night.

    We love Springhill suites in general. The room size is really nice. We travel a lot for work and to have that extra room to work and not have my to work around another person is great. The rooms are always clean. The downtown located was perfect to visit broadway and the country music scene. The gentleman that checked us in was great giving us information about the hotel.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Great Stay, Pricey…
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No free WiFi and $50 Valet. I don’t travel very much, normal?

    Great Facilities, Staff, and location.

    Stayed in March 2024

  • Reviewed: February 25, 2024

    10
    Great.
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The location, the staff, cleanliness and the breakfast.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location, room is very comfortable, the beds are so nice. Staff were very friendly.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    10
    Location can't be beat!
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 4 nights

    They don't clean your room once you arrive, which means no additional coffee pods for the next morning. :(

    GREAT breakfast, gym and pool/hot tub facilities! Room had everything we needed- soap, microwave, fridge, workspace.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    10
    Favorite spot in Nashville
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Valet

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    Hotel was nice/clean. Parking was extra and expensive.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Hard to get in no matter what time we went within the breakfast time frame.

    Fresh and good.

    Stayed in December 2023

  • Reviewed: January 28, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Was not one part of this question that could come with a negative response. We absolutely loved the entirety of this location and our stay.

    Stayed in January 2024

  • Reviewed: January 24, 2024

    9.0
    Next year I will be booking here again.
    • Leisure trip
    • Travelers with friends
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Construction at 8 am

    Very nice and super convenient. Staff was extremely helpful.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    10
    Great stay!!!
    • Leisure trip
    • Couple
    • Suite, 2 Queen, Trundle bed, High floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness. Was allowed early check in which was very much appreciated!

    Stayed in January 2024

  • Reviewed: January 14, 2024

    10
    Had a great time
    • Leisure trip
    • Couple
    • Suite, 1 King, Trundle bed, High floor
    • Stayed 1 night
    • Submitted from a mobile device

    The two hotel thing, elevators confusing

    Very clean very nice property, room was excellent

    Stayed in January 2024

  • Reviewed: January 14, 2024

    9.0
    Nice we were able to check in early and also was able to check out late, which worked good for our flight times
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was good walking to Broadway street

    Check in was easy, and were able to check in early.

    Stayed in December 2023

  • Reviewed: January 12, 2024

    9.0
    Fast and fun
    • Leisure trip
    • Group
    • Suite with Two Queen Beds and Trundle Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Paying for parking

    Breakfast was good

    Stayed in January 2024

  • Reviewed: January 9, 2024

    8.0
    Overall I’m pleased with the experience and staff. Definitely will recommend.
    • Leisure trip
    • Couple
    • Suite, 1 King, Trundle bed, High floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleaning needs some improvement. It might be that I’m very partial about it. I work in cleaning industry. I own commercial/residential cleaning services business and I saw some misses here and there. It might not be a staff fault. It might be do to their training, time for them to clean the room and equipment they are using.

    I love the interior design. Rooms are comfortable and design with taste. I love the staff. Very professional, friendly and knowledgeable. Whether a front desk staff, cleaning staff, all great people. Super impressed with valet service. Every single person working as valet at the hotel is outstanding. Great work guys.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Awesome value for downtown Nashville!
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights

    The pedestrian access is weird. They share an entry with another hotel so it's confusing where to enter at first. There is street parking but it's all metered, although I parked there overnight 3 times and didn't get a ticket.

    The location of downtown activities was great. The staff is friendly and they have a nice breakfast area and rooftop bar. There are great restaurants in easy walking distance so you don't have to drive much.

    Stayed in December 2023

  • Reviewed: January 4, 2024

    9.0
    Great choice to visit downtown, easy walk to the sites and Broadway.
    • Leisure trip
    • Couple
    • Suite, 1 King, Trundle bed, High floor
    • Stayed 4 nights

    Lots of noise from hallway. Guest doors or stairway door (we were at the end of the hall) and rattling sounds. We were not near elevators but they were particularly loud-Ask for room away.

    Large rooms, well maintained, comfortable beds. Appreciated having breakfast included and on site, but would appreciate real cream for coffee. Pretty good variety. Entire facility was super clean. The staff was very friendly.

    Stayed in January 2024

Showing 1 - 25

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