One elevator wasn't working so there were long lines of people every morning to go to Breakfast and back.

The rooms are spacious and comfortable. Breakfast is very good with lots of options

Stayed in July 2025

Not family-friendly as the bathroom had no lock and overall facilities were minimal.

Cozy room, basic facilities. The bathroom door lock issue made it less family-friendly.

Stayed in August 2025

Surrounding of the hotel seems not safe and very dirty streets...inside, small area for breakfast...not enough space specially on busy times.

Facilities, cleaning.

Stayed in August 2025

The restaurant is definitely too small for the size of the hotel. It gets completely packed during breakfast, and it's hard/almost impossible to find a table available.

Comfortable and good size bedrooms for a hotel in NYC.

Stayed in July 2025

The basin of the toilet was too small. Water was spreading while I was washing my face.

I need to add some other meat besides pork as well add some more fruits.

Stayed in August 2025

The location and the breakfast facilities. The walk to the Shirley was scary, especially after dark with a young family. It’s too far away and not the safest of areas. Once you are there, it’s all good but we genuinely felt scared and ensured we got home early.

Loved the comfort of the room, the AC and the cleanliness

Stayed in August 2025

The hotel is a 10-minute walk from the major subway train station to get anywhere and close to NYC major locations. The only problem is that the 10 minute walk at night is highly sketchy and suspect, but the NYPD was located at certain spots to keep the area safe. On the weekends the breakfast area is full so be sure to go early. There is a large factory across the street. The NY noise and factory noise can be distracting but it did not effect my sleep.

This hotel exceeded my expectations. When I first arrived I saw a lot of chaos and things out of place. But over time my stay got better and better. Breakfast was good. Room was spacious. Housekeeping was responsive. Staff were wonderful. I enjoyed my experience so much that my husband and I extended our stay 2 days!

Stayed in August 2025

Drive 9 hours to attend a funeral and their was no parking at the valet parking when we arrived. Once the valet parking is filled up that's it. That was not told to the lady staff member that came on night shift so it wasn't communicated to me at the front desk. I don't think the Spanish lady showed any remorse of what happened. I didn't like that part at all. It was very cold in the room as we walked in. I tried putting the temperature up and it was still freezing cold in the rooms. I reserved two rooms.

Carlos the valet parker on night shift saw someone checking out and quickly gave me that spot. I was very appreciative. Thank you Carlos for your hard work and dedication.

Stayed in August 2025

Location a lil far from the airport, but manageable.

Room was very modern and nice. Staff was fantastic.

Stayed in August 2025

Not to close to the subway station

Good price and free breakfast

Stayed in August 2025

The front desk staff. You can tell they don't want to be there and intern make sure you feel the same way after an interaction with them. I received short, unhelpful, and rude responses anytime I addressed the front desk in person. Based on this alone I will probably not be staying here again. Who wants to pay $300+ for a room just to be treated like an issue by staff. At arrival the key cover fell off the door, the phone didn't work, nor did the bathroom door in our room. They fixed the key cover and phone but we just had to struggle with the bathroom door each time we used the restroom

Its in a good area easy to get back to the city and lots of stores around. They also have lots of vending machines in the lobby which include cold cut sandwiches. A real lifesaver when coming back late night

Stayed in August 2025

Breakfast isn’t the best and a really cramped not enough tables or chairs and big ques

lovely rooms , comfy bed & clean . good location for exploring .

Stayed in July 2025

Breakfast and waiting for elevators was terrible

Clean rooms

Stayed in August 2025

All was good, the hotel was super crowded and simple reallocation with space can make lot of difference. There is lot of space which can be used.

The reception staff during day time, was really nice, They welcome us nicely, We were a large group, they treated us nice.

Stayed in July 2025

Staff Shortages

Cleanliness

Stayed in July 2025

TV didn’t turn off and maintenance was not able to fix it. It wasn’t a big deal but I wanted some kind of acknowledgement from management or front desk and an apology from them would have been nice. Wasn’t expecting any freebies or anything but just wanted some communication. I wasn’t crazy about the location, though it is close to Manhattan.

Nice view, close to La Guardia, though taxi costed more than expected

Stayed in July 2025

The area outside is near factory. It was the black pink concert and they didn’t have my room until 2 hrs after check in they didn’t offer anything to make Up for it. I ended up being late because of the check in. I’m guessing they over booked.

The rooms were nice and modern and clean.

Stayed in July 2025

Car parking not included in stay

Breakfast was basic . Need more options for vegetarian and different options on daily bases.

Stayed in July 2025

The room cleaning. It wasn't vacuumed or cleaned everyday, they just made the beds.

The breakfast was ok.

Stayed in July 2025

Horrible location, not safe at all for families, until and unless you are using your own car. And again if you are using your car, you need to pay for vallet parking at an exuberant price.

Staff were helpfull. My allocaed room AC was malfunctioning, so asked them, room was changed.

Stayed in July 2025

the room was clean and comfortable. the breakfast had a variety of foods on offer. coffee was good. subway not too far away.

Stayed in July 2025

For the price of the room I was disappointed that there were no dressers in the room. I’ve never seen this before especially considering there was no real closet space. I did not like how housekeeping would come in our room to make our beds although they saw stuff on the beds. lol

Staff was nice. Breakfast was great. Loved the location as it was close to the trains.

Stayed in June 2025

A bit of a walk from the train but I'm not really complaining.

Staff was really friendly. Room was really nice and clean. I love the bar downstairs and the free breakfast is good too.

Stayed in May 2025

The neighborhood was a little sketchy and near the projects, but it didn't ruin our stay, and we never felt unsafe.

The location was decent, and Manhattan was easily accessible by the metro station down the street from the hotel (7 minutes walk). We look forward to the breakfast each morning, serving great food, decent choices, and just very organized and put together. The dining staff were very attentive and kind.

Stayed in July 2025