Reviews of SpringHill Suites by Marriott San Diego Carlsbad 3 stars
3136 Carlsbad Boulevard, Carlsbad, 92008, United States
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGood
Nothing wrong about property but I just got a bad 2 nights because I was next to the room 108 and they been talking and make some noise.I went out to the front desk at 12:30am to let them know that me and my son can’t sleep because of noise. The lady at front desk said she will do something. I’m decided to come back and wait after 30 mins later still nothing. The person in room 108 still talking and laughing, I decided to calling the front desk again and I heard the phone at room 108 ringing after they hang up the phone the noise was quiet in the next 20 mins.
Hello Nucharee, Thank you for taking the time to share your feedback. While we’re glad to hear you found the property itself to your satisfaction, we sincerely apologize for the disruption you experienced during your stay. We understand how important a good night’s rest is, especially when traveling with family, and we're sorry that the noise from a neighboring room impacted your comfort. We also regret that the response to your concern did not meet your expectations in a timely manner. Your comments have been shared with our team to ensure we're more responsive and proactive in similar situations moving forward. We truly appreciate you bringing this to our attention. We hope you'll consider staying with us again so we can provide you and your son with the restful experience you deserve. Sincerely, Team Springhill Suites Carlsbad.
Hello Nucharee, Thank you for taking the time to share your feedback. While we’re glad to hear you found the property itself to your satisfaction, we sincerely apologize for the disruption you experienced during your stay. We understand h… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewProximity to restaurants and the beach was great!
Hello Michelle, Thank you for taking the time to provide feedback on your recent stay at Springhill Suites San Diego Carlsbad. We are happy to hear you enjoyed your stay and look forward to welcoming you back soon.
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewPeople were working on tables after they ate breakfast and we had no place to sit down.
Parking should not be extra for guests
Hello Fabio, Thank you for providing feedback on your recent stay. We are happy to hear that the hotel was clean and the staff was nice. In regards to the breakfast lobby, we also encourage guests to bring their breakfast up to the rooftop to enjoy the views while they eat. We do charge $20 for parking per night for all guests but also have limited street parking available free of charge. Once again, thank you for your feedback. We hope to welcome you back soon. Sincerely, Team Springhill Suites Carlsbad
Hello Fabio, Thank you for providing feedback on your recent stay. We are happy to hear that the hotel was clean and the staff was nice. In regards to the breakfast lobby, we also encourage guests to bring their breakfast up to the rooftop… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewThere were blood stains sheets in our room. Not impressed
Hello Phil, Thank you for providing feedback on your recent stay. Your experience with unclean sheets is not our standard and for this we sincerely apologize. The housekeeping manager has been notified immediately in order to prevent such incidents from occurring in the future. If you would like to provide more feedback on your stay we urge you to reach out to us directly. Your feedback is important to us. Thank you for reviewing your stay. We hope to welcome you again soon. Sincerely, Team Springhill Suites Carlsbad
Hello Phil, Thank you for providing feedback on your recent stay. Your experience with unclean sheets is not our standard and for this we sincerely apologize. The housekeeping manager has been notified immediately in order to prevent such … Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewPros: Great location. It was across the street from the beach/beach access and also one block over from the Carlsbad village. Very convenient. The area feels safe generally and there are a lot of great restaurants within walking distance. Breakfast is pretty good for free hotel breakfast standard. A nice variety of options and a waffle maker so make fresh waffles. I particular liked that the dining area is spacious and there isn't a crazy long line for breakfast (we were here in mid-Feb). The staff is very nice. The hotel is clean. We had no problem with find a parking spot in the underground parking garage. We had a room with 2 double beds on the first floor. It was relatively quiet. Occasionally we heard people talking right outside our door but it's not frequent and not outside of what you would reasonably expect.
Cons: The room was smaller than I expected. It was in a long rectangular shape. Our room looks out to the very tiny swimming pool so we had to draw the curtain close the whole time for privacy. I'd imagine it be much nosier in the summer time when more guests use the pool. When I booked, it says 2 queen beds but I think they are more full size beds. The biggest complaint I have is that the bathroom uses a barn door with an opaque glass. Never mind the fact that you cannot lock the door and lacks privacy, the biggest issue is that light can come through the opaque glass. So if we want to use the bathroom when my kids are sleeping, we had to do it in the dark or wake everyone else up with the light (the light is very bright and not adjustable). I didn't like the barn door but I could understand it was for space-saving purpose, but it would be better if they can change out the type of barn door to minimize the light coming through.
Hello Charis, Thank you so much for taking the time to share your feedback! We’re so glad to hear that you enjoyed the location, our breakfast, and the cleanliness of the hotel. It’s great to know that the parking garage was convenient and the staff was able to make your stay more pleasant. We truly appreciate your input regarding the room size and the bathroom barn door. Your comments are incredibly helpful as we continuously strive to improve the guest experience. We understand how important privacy and comfort are, especially when traveling with family, and we will definitely look into ways to address the issues you mentioned with the barn door. Thank you again for your thoughtful review, and we hope to welcome you back for another stay in the future! Sincerely, Springhill Suites Carlsbad Management
Hello Charis, Thank you so much for taking the time to share your feedback! We’re so glad to hear that you enjoyed the location, our breakfast, and the cleanliness of the hotel. It’s great to know that the parking garage was convenient and… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewBeautiful room..felt safe. Loved breakfast.
Disappointed that it was first floor overlooking pool area so I could not open curtain. Also price was elevated well after I booked room.
Hello Christine, Thank you for providing feedback on your recent stay. We're delighted to hear that you enjoyed breakfast and a comfortable room during your stay. It seems like there were issues regarding billing during your stay. We apologize for any issues you had during your stay and would love to hear more about them in order to provide the best service. Please reach out to us directly in order to resolve these issues. In regards to the view from your room, we do offer ocean view suites that can be booked directly that offer beautiful views. We hope to host you again and have you on a higher floor away from the pool to best suit your needs. Once again, thank you for taking the time to review your recent stay. We look forward to seeing you again soon. Sincerely, Team Springhill Suites Carlsbad
Hello Christine, Thank you for providing feedback on your recent stay. We're delighted to hear that you enjoyed breakfast and a comfortable room during your stay. It seems like there were issues regarding billing during your stay. We a… Show more
Reviewed: 17 January 2025 · Stayed in December 2024
Verified reviewGreat location
Hello Andrea, Thank you for taking time to review your recent stay at Springhill Suites Carlsbad San Diego. Your regards have been shared with our entire team. We hope to welcome you back soon. Sincerely, Team Springhill Suites Carlsbad
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewGreat location virtually on the beach in the village of Carlsbad. Excellent amenities. Walk around the village for a little shopping. Cute boutiques close by! Priced well. Queen suites slightly larger than kings. Staff are all kind. And restaurant attached to the hotel. Includes breakfast near the lobby. Would stay again!
Need extra coffee in the room. If the view matters make sure you ask for one otherwise 50/50 shot.
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewBreakfast was very good. I liked the quiches best.
My room was a little to far from the breakfast room and I would have liked some body lotion in the room.
Dear Freilich, Thank you for taking the time to share your feedback. We are delighted to hear that Antonio went above and beyond to make your stay memorable. Regarding your request for a room closer to the lobby, we would be more than happy to assist with that should you decide to stay with us again in the future. Your feedback has been shared with our entire team as a way to celebrate the excellent service we aim to provide. We look forward to welcoming you back soon. Sincerely, Team SpringHill Suites Carlsbad
Dear Freilich, Thank you for taking the time to share your feedback. We are delighted to hear that Antonio went above and beyond to make your stay memorable. Regarding your request for a room closer to the lobby, we would be more than hap… Show more
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewLocation was amazing, breakfast was delicious Staff courteous and helpful We’re planning another trip soon. Once we parked we could walk to beach and town within minutes. Beautiful
Nothing everything was wonderful
Dear Lyndsey, Thank you for taking the time to provide feedback. I'm delighted to hear that you enjoyed a delicious breakfast, courteous staff, and a convenient location during your stay. Your feedback has been provided to our entire team as a way to celebrate the excellent service we provided. We look forward to welcoming you back to Carlsbad soon. Thank you, Springhill Suites Carlsbad Team
Dear Lyndsey, Thank you for taking the time to provide feedback. I'm delighted to hear that you enjoyed a delicious breakfast, courteous staff, and a convenient location during your stay. Your feedback has been provided to our entire t… Show more
Reviewed: 7 November 2024 · Stayed in November 2024
Verified reviewThe hotel staff is awesome. Very helpful and friendly. The staff at the Tower 39 rooftop were especially great after the long day we had.
The head guy at the Tower 39 bistro was extremely rude.
Good afternoon Gerald, Thank you for taking the time to provide feedback on your recent stay at Springhill Suites Carlsbad. I'm happy to hear that the majority of the staff was helpful and friendly. I apologize for the rude service you received from part of our team, as that is not our standard service. Our Tower 39 management team has been notified of the issues you encountered and are handling it. If you'd like to provide further feedback so we can prevent such experiences in the future, please reach out to us. Again, I'd like to thank you for your feedback. We hope you chose to stay with us again when your travels bring you in the Carlsbad area again. Thank you, Springhill Suites Carlsbad Team
Good afternoon Gerald, Thank you for taking the time to provide feedback on your recent stay at Springhill Suites Carlsbad. I'm happy to hear that the majority of the staff was helpful and friendly. I apologize for the rude service you … Show more
Reviewed: 6 November 2024 · Stayed in October 2024
Verified reviewLocation was excellent. Staff were good. Shower was excellent and super clean. Sitting area was nice to have.
Beds were a bit low and hard but pretty typical. Bathroom door was barn type and did not completely block view from bed area. No separation of toilet from the rest of the bathroom. Would prefer more bathroom privacy in general.
Good afternoon Allen, Thank you for taking the time to provide your feedback on your recent stay at Springhill Suites Carlsbad. I'm happy to hear that you enjoyed clean rooms, friendly staff, and convenient location. It looks like we fell short on your expectations in a few design areas. Barn doors for the bathroom are a standard across all Springhill Suites by Marriott, but I apologize that this design did not provide the privacy you needed. I have passed your feedback along to the proper management to improve in this area in the future. We hope to welcome you back in the future whenever your travels bring you back to Carlsbad. Thank you, Springhill Suites Carlsbad Team
Good afternoon Allen, Thank you for taking the time to provide your feedback on your recent stay at Springhill Suites Carlsbad. I'm happy to hear that you enjoyed clean rooms, friendly staff, and convenient location. It looks like we … Show more
Reviewed: 20 September 2024 · Stayed in September 2024
Verified reviewGreat location in the centre of Carlsbad. Very clean and comfortable rooms
A few minor issues that needed fixing.
Thank you
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 6 September 2024 · Stayed in September 2024
Verified reviewReviewed: 3 September 2024 · Stayed in September 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewThe location
The bathroom door
Hello Rebecca, I wanted to reach out and extend a heartfelt thank you on behalf of our entire hotel team for taking the time to share your experience with us. Your feedback means the world to us, especially when it comes from valued guests like yourself. It's feedback like yours that inspires us to continue delivering exceptional experiences to every guest who walks through our doors. We're absolutely thrilled to hear that you enjoyed all of our amenities during your stay. Your satisfaction is our top priority, and we're delighted to know that we hit the mark! Can't wait to welcome you back to Springhill Suites soon! Until then, take care and safe travels. Warmest regards, Springhill Suites Carlsbad Team
Hello Rebecca, I wanted to reach out and extend a heartfelt thank you on behalf of our entire hotel team for taking the time to share your experience with us. Your feedback means the world to us, especially when it comes from valued guests… Show more
Reviewed: 25 July 2024 · Stayed in July 2024
Verified reviewReviewed: 10 July 2024 · Stayed in June 2024
Verified reviewThe location is great, right on the beach. The hotel is very clean and the staff were also very nice. I would come here again. Breakfast was very good. The only thing I was missing at breakfast was pickles or sliced cheese but it may be that it is unusual in America. (ps. I am from Germany)
Hello De, I wanted to reach out and extend a heartfelt thank you on behalf of our entire hotel team for taking the time to share your experience with us. Your feedback means the world to us, especially when it comes from valued guests like yourself. It's feedback like yours that inspires us to continue delivering exceptional experiences to every guest who walks through our doors. We're absolutely thrilled to hear that you enjoyed all of our amenities during your stay, and yes pickles and sliced cheese is not on our usual menu but if you decide to come back again please reach out and we'll see what we can do. :-). Can't wait to welcome you back to Springhill Suites soon! Until then, take care and safe travels. Warmest regards, Justin Clayton Sales Coordinator
Hello De, I wanted to reach out and extend a heartfelt thank you on behalf of our entire hotel team for taking the time to share your experience with us. Your feedback means the world to us, especially when it comes from valued guests like… Show more
Reviewed: 4 June 2024 · Stayed in May 2024
Verified reviewIt was good.
I wish the coffee provided in room tasted better. It was horrible.
Hello Doucet, I wanted to reach out and extend a heartfelt thank you on behalf of our entire hotel team for taking the time to share your experience with us. Your feedback means the world to us, especially when it comes from valued guests like yourself. It's feedback like yours that inspires us to continue delivering exceptional experiences to every guest who walks through our doors. We're absolutely thrilled to hear that you enjoyed all of our amenities during your stay. Your satisfaction is our top priority, and we're delighted to know that we hit the mark! Can't wait to welcome you back to Springhill Suites soon! Until then, take care and safe travels. Warmest regards, Springhill Suites Carlsbad Team
Hello Doucet, I wanted to reach out and extend a heartfelt thank you on behalf of our entire hotel team for taking the time to share your experience with us. Your feedback means the world to us, especially when it comes from valued guests … Show more
Reviewed: 21 May 2024 · Stayed in May 2024
Verified reviewexcellent breakfast, plenty of food and the service was incredible good. The PROBLEM was too many kids and not enough places to sit, very very loud. It has to be away to control all of that.
The room is not cleaned every day, and the floor needs a carpet at least by the beds. Did not feel cleaned well.
Hello Gene, I wanted to reach out and extend a heartfelt thank you on behalf of our entire hotel team for taking the time to share your experience with us. Your feedback means the world to us, especially when it comes from valued guests like yourself. It's feedback like yours that inspires us to continue delivering exceptional experiences to every guest who walks through our doors. We're absolutely thrilled to hear that you enjoyed all of our amenities during your stay. Were sorry about how you felt there was a lot of unattended children at the breakfast, unfortunately this time of day is very high energy for most of our morning guests and its that time of the day to eat and play which is one of the reasons out hotel is so great for families in the summer months, with our trundle beds and two queen suites. We hope this doesn't deter you from staying in the future, please always reach out for a high floor so the noise will not be an issue for you. Can't wait to welcome you back to Springhill Suites soon! Until then, take care and safe travels. Warmest regards, Springhill Suites Carlsbad Team
Hello Gene, I wanted to reach out and extend a heartfelt thank you on behalf of our entire hotel team for taking the time to share your experience with us. Your feedback means the world to us, especially when it comes from valued guests li… Show more