Reviews of Springhill Suites by Marriott Chicago Elmhurst Oakbrook Area 3 stars
410 West Lake Street, Elmhurst, IL 60126, United States
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewEverything was nice, nothing super special though.
The chair lift for the pool was broken. As an amputee, that was a big deal for me.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewStaff
Furniture was very old
We are glad to hear your enjoyed your stay with us. We look forward to your next visit.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation, there being a pool, breakfast, room layout/size
It is dated and not the cleanest. It was fine because we’re not overly picky but some things were unkept.
Thank you for your feedback, I apologize we did exceed your expectations during your stay with us. We will discuss your comments with our team to help prevent this from reoccurring. Thank you again and have a wonderful day.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThere was some staining on the beds, sheets and blankets but the staff was friendly and accommodating
Thank you for sharing your stay with us. I apologize the linen provided for you was stained. I will share your comment with our team to help keep this to an isolated incident.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewBreakfast is good and loved the hospitality
We are glad you enjoyed your stay with us.
Reviewed: 23 August 2025 · Stayed in May 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAbsolutley nothing
Room smelled like rotten water tv did not work and when we tryed to let them know they said i have ti wait till matience arrives in wich they never arrived
Thank you for taking a moment from your day to share your experience with us. I apologize we did not provide you with a odorless room during your visit. Thank you for letting us know as we will look into this issue.
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in May 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe staff was exceptionally helpful and kind!
Everything was great! Location was ok, but not the best.
Thank you for sharing your experience with us.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewWas good
Thank you for your feedback.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe room was spacious, the parking lot too. The staff were nice. Breakfast is great.
The breakfast ends at 9 which is too early I think.
Thank you for taking a moment from your day to share your stay with us. I apologize the breakfast hours did not fit your needs; however we actually offer a longer breakfast hours than some other Springhill Suites that are 1 hr shorter.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe staff was friendly and the room was large and comfortable.
The breakfast area could be larger. It is a popular hotel and the dining area was busy.
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear you had a pleasant stay with us. We hope we are your first choice should you return to the Elmhurst area.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewAC was working very well. Nice and cold.
Bathroom should be one unit with sink. I would extend the wall to the closet and reposition the door to swing in left toward the closet. The current design is not good for big people or handicapped people.
We appreciate your feedback and welcome your suggestions. I will pass your comments along to our senior management team about the bathroom set-up. Thank you again and we hope to see you again.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewConvenient location. Breakfast.
Bathroom is difficult to use because of size and the door is installed.
Thank you for your feedback. I will pass your comments to our senior management team. Thank you for staying and have a nice day.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGood breakfast, great staff
Glad to hear you enjoyed your stay with us. Thank you and we hope to see you soon.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGood location, breakfast was great
Rooms were not as clean as expected
Good afternoon Aileen, Thank you for your feedback. I apologize we did not exceed your expectations during your stay with us. I will pass this along to team. We strive to always provide our guests with a pleasant & productive stay. I hope should you return to the are again you will give us another chance. Thank you again for staying with us.
Good afternoon Aileen, Thank you for your feedback. I apologize we did not exceed your expectations during your stay with us. I will pass this along to team. We strive to always provide our guests with a pleasant & productive stay. I h… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified review