Reviews of SpringHill Suites Columbia Downtown The Vista 3 stars
511 Lady Street, Columbia, SC 29201, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
Charged my card twice
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified review. The staff was great.
The hallways were extremely hot and the room never cooled even though the thermostat was set for 60 degrees. The mattresses were hard and very uncomfortable.
Thank you so much for this amazing review. It is always great to hear when our guests enjoy their stay with us here at the Springhill Suites Columbia Downtown / The Vista and I am sorry to hear that the temp in the hallway and room effected your recent visit. As well as the mattress concern. I will be sure to share this with the remainder of the team, and we look forward to serving you again soon should travels bring you back to Columbia SC.
Thank you so much for this amazing review. It is always great to hear when our guests enjoy their stay with us here at the Springhill Suites Columbia Downtown / The Vista and I am sorry to hear that the temp in the hallway and room effe… Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGreat location and bar and lounge area were nice
Rooms were a little run down and layout was odd (bed facing bathroom and toilet). Bathroom was very small. Worst thing was A/c was SUPER loud and woke me up many times in the night. Also $10 parking fee seems a little crazy!
Thank you so much for this amazing review. It is always great to hear when our guests enjoy their stay with us here at the Springhill Suites Columbia Downtown / The Vista and I am very sorry to hear about the concerns during this recent visit. I will be sure to share this with the remainder of the team, and we look forward to serving you again soon should travels bring you back to Columbia SC.
Thank you so much for this amazing review. It is always great to hear when our guests enjoy their stay with us here at the Springhill Suites Columbia Downtown / The Vista and I am very sorry to hear about the concerns during this recent… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLocation the staff was really nice
n/a
Thank you so much for this amazing review. I will be sure to share this with the remainder of the team. We look forward to serving you again soon should travels bring you back to Columbia SC.
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewExcellent staff professional knowledgeable courteous well run and clean and neat throughout
10 Dollars for parking
Thank you so much for this amazing review. It's always nice to hear positive feedback and we appreciate you taking the time to let us know you enjoyed your stay. I know that the parking fee can be a bit of an inconvenience however it is necessary to assure our spots are being utilized by guests and not local residence. I try to make sure I am the cheapest hotel in the area as I've seen others as high as $20.00 a night. Thanks again and we look forward to serving you again soon should travels bring you back to Columbia SC.
Thank you so much for this amazing review. It's always nice to hear positive feedback and we appreciate you taking the time to let us know you enjoyed your stay. I know that the parking fee can be a bit of an inconvenience however it is… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe cleanliness and inviting atmosphere. Location close to restaurants.
Nothing
Thank you so much for this amazing review. It is always nice to hear great things about your stay, and I am happy to hear that we delivered the service you know and love Marriott to provide. Once again thank you and we look forward to serving you again soon should travels bring you back to Columbia SC, Kindest Regards
Thank you so much for this amazing review. It is always nice to hear great things about your stay, and I am happy to hear that we delivered the service you know and love Marriott to provide. Once again thank you and we look forward to servi… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewThe location is excellent (except for the rooms that overlook a busy street and which are not soundproofed from the noise). The beds are awesome. Breakfast was quite OK for american standards - for European standards, it was so so.
My colleague's credit card was charged in advance with an amount considerably bigger than the total price. The staff did little to nothing to resolve this issue. My credit card had seen several smaller charges. Even to this day they are still listed as "on hold" even though my stay has finished 3 days ago and the bill has been paid by a separate balance payment. (It almost seems like Marriott and/or the hotel are making some money operations in the background.) The front desk staff could not explain the bill. All of the above is UNACCEPTABLE. Also, room service did not vacuum clean the floor. The room could not be properly ventilated to get fresh air. The air conditioning machine is very loud and its connections to outside are not soundproofed. Therefore, outside traffic noise penetrated loudly into the room. Two days into our stay, the WiFi service stopped working. On our first report to the staff the issue did not get fixed. After another day and half, on my second request, an IT member called to my room and we resolved the issue in 10 minutes.
Please contact us here directly at the hotel so that we can further look into this for you. At this time, all pending holds should have returned to your card so please call us as soon as you can so that we can further assist. I am so very sorry to hear that you did not enjoy your stay here with us and I want to do what I can to make sure we get these issues resolved. I look forward to hearing from you soon. Kindest Regards
Please contact us here directly at the hotel so that we can further look into this for you. At this time, all pending holds should have returned to your card so please call us as soon as you can so that we can further assist. I am so very s… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 March 2025 · Stayed in February 2025
Verified reviewPoor selection of channels on TV
Thank you so much for your response regarding your visit here with us. I will be sure to share this with our TV service provider to see if we can get a better selection in the future. As we continue to improve services overall, we hope that you consider giving us another try should travels bring you back to Columbia SC. Kindest Regards
Thank you so much for your response regarding your visit here with us. I will be sure to share this with our TV service provider to see if we can get a better selection in the future. As we continue to improve services overall, we hope that… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewThe room was spacious and comfortable. We loved the location as it was close to so many restaurants and was a publix next door. The heated pool was fantastic and the customer service was great .
The bathroom doors were awkward and didn’t lock.
Thank you so much for sharing your experience here at the Spring hill Suites Columbia Downtown in the Vista. It's always nice to hear the positives but also the negatives so that we can work together to elevate all of our guest's experiences overall. As we continue to improve every day, we hope you chose to stay with us again should travels bring you back to Columbia sc. Kindest Regards
Thank you so much for sharing your experience here at the Spring hill Suites Columbia Downtown in the Vista. It's always nice to hear the positives but also the negatives so that we can work together to elevate all of our guest's ex… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewRoom was small, but a nice setup with a desk for working. The bed and pillows were comfortable. Nice water pressure in the shower and pleasant smelling eucalyptus body wash, shampoo and conditioner. Breakfast was good.
I didn't like that they charged me $10/day for parking. Online it says $3/day. Parking should be included in your rate to begin with. We went to a late movie and barely squeezed into one of the last 2 parking spots as the parking lot is small and some jerks park on the lines rendering spots inaccessible. (They should have to pay $20/day) Our room faced Huger Street and you can hear traffic all night. Guessing it'd be less noisy if your room faced the parking lot. The plumbing was loud enough to hear through the walls as well. We could hear the adjoining room's shower and toilet, so I am sure that they could hear ours as well. Not ideal for a light sleeper.
Thank you so much for sharing your experience here at the Springhill Suites Columbia Downtown/ The Vista. I understand the parking charge as we are in the downtown Area and wish this could be complementary to all guests however to ensure that we have enough spaces for our guests and not locals visiting the downtown area we now pay for parking passes to provide at check to assure you a spot while visiting here with us. I apologize for any inconvenience this may have caused. I will share the noise disturbances with my chief engineer as our number one goal is not only to meet but exceed your expectations and I am sorry to hear that we fell short during this visit. Thank you again for sharing and we hope that you consider giving us another try should travels bring you back to Columbia SC.
Thank you so much for sharing your experience here at the Springhill Suites Columbia Downtown/ The Vista. I understand the parking charge as we are in the downtown Area and wish this could be complementary to all guests however to ensur… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified review