820 Phillips Lane, Louisville, KY 40209, United States of America
#38 of 147 hotels in Louisville
Guests' ChoiceBased on 243 hotel reviews
8.7Cleanliness
9.1
Comfort
8.9
Location
9.4
Facilities
8.8
Staff
9.3
Value for money
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 29, 2024
Richard
United States of Americabathroom was clean but shower was had mildew in the corners.
place was nice. staff was friendly. great location.
Stayed in May 2024
Reviewed: May 20, 2024
Colleen
United States of AmericaFriendly staff
Stayed in May 2024
Reviewed: April 12, 2024
Ashley
United States of AmericaThe location was perfect for what my family needed.... it accommodated 6 of us in one room comfortably...... breakfast was good.... patient staff.... I would go again.
Stayed in April 2024
Reviewed: March 29, 2024
Marlo
United States of AmericaThe receiptionist was very friendly. The room was very comfortable and very clean. The bed was perfect. Breakfast was good too.
Stayed in March 2024
Reviewed: March 13, 2024
Frederick
United States of AmericaWhen I walked in to get my key after my husband already checked in, there was no one at the desk. I waited for a couple of minutes and looked for a bell or something to advise someone I was there, but nothing. So I just walked in and went to the elevators and to the room. That was a little disappointing that there was no one around to greet me or to kind of see who was coming in... Just saying... That's the reason I gave it 9 starts and not 10.
The hotel was really nice, clean, and easy to access. I wish I had time for breakfast but I woke up late and couldn't get any... But it smelled good!!
Stayed in March 2024
Reviewed: January 16, 2024
Shawn
United States of AmericaThe toilet ran for 10 minutes after every flush
The room was comfortable and well laid out
Stayed in January 2024
Reviewed: December 9, 2023
Susan
United States of AmericaIt’s located right by the airport, so you do hear the UPS planes coming in.
It was clean, the bed was comfortable and breakfast was pretty good for hotel food.
Stayed in December 2023
Reviewed: November 23, 2023
Kristi
United States of AmericaFront desk people were super friendly, very clean room & comfortable beds. A good breakfast too! Best stay we have had at a hotel in a long time. 😊
Stayed in November 2023
Reviewed: November 21, 2023
Michael
United States of AmericaCould have had a little more variety. Only oranges no bananas. Eggs were cool not hot. Maybe some donuts or danish would be nice
Very friendly and clean
Stayed in November 2023
Reviewed: November 14, 2023
Miguel
MexicoAll
Stayed in November 2023
Reviewed: November 2, 2023
James
CanadaI don’t have a cell phone and the pay phone at the airport didn’t work, so I had to get a stranger to phone the hotel for me to order the shuttle.
Near airport.
Stayed in November 2023
Reviewed: October 6, 2023
Victoria
United States of AmericaI have stayed many years for my children competing at the KY state fair. This year, I had to cancel, very last minute. As I had a medical emergency. I had appendicitis, and it required an immediate appendectomy. The hotel was great to work with and allowed me to cancel with no issues. I look forward to staying with them next year.
Stayed in August 2023
Reviewed: October 3, 2023
Brent
United States of AmericaThe pillows were terrible, but they were on par with most hotels I have stayed in.
The location was great to the airport and expo center. It was not a bad drive to get downtown which is where the entertainment is. If you are traveling for work then this is your place.
Stayed in September 2023
Reviewed: August 16, 2023
Moniquie
United States of AmericaLove it staff was the best
Stayed in July 2023
Reviewed: July 24, 2023
Shea
United States of AmericaNot enough time to get breakfast
Free breakfast
Stayed in July 2023
Reviewed: July 24, 2023
Shea
United States of AmericaMore breakfast selection for picky kids.
Free breakfast
Stayed in July 2023
Reviewed: July 24, 2023
Jacob
United States of AmericaThe lady at the front desk was very nice and super helpful. All the staff was great. Was able to watch Kentucky Kingdom Fireworks from our room. Overall, it was a great time.
Stayed in July 2023
Reviewed: June 29, 2023
Jane
United States of AmericaThey charged my credit card for the rooms when I’m paying through Klarna.
It was nice and clean, beds comfortable, friendly staff. Breakfast was good.
Stayed in June 2023
Reviewed: June 27, 2023
Juliette
United States of AmericaN/a
Breakfast was tasty. Time for breakfast was good. Staff very pleasant and the area was good for socializing with other guests
Stayed in June 2023
Reviewed: June 6, 2023
Dawa
United States of Americait was clean, rooms had carpet.
Stayed in June 2023
Reviewed: May 28, 2023
Tris
United States of AmericaExcellent bed & pillows! Super clean room and bathroom!
Stayed in May 2023
Reviewed: May 20, 2023
Tamara
United States of AmericaThey kept the hairdryer in the closet on the other side of the room from the bathroom, and I had to go hunt for it.
The bed was comfortable and the room was clean and relatively quiet (except for the fact that it's near the airport and the noise of planes taking off was noticeable). The staff was very friendly and helpful; I got there after midnight and they very quickly got me checked in.
Stayed in May 2023
Reviewed: May 1, 2023
Sherie
United States of Americaalways the breakfast is what i want
Stayed in April 2023
Reviewed: April 24, 2023
Genifer
United States of Americathe lady that was working check in when we got there, around 1030pm, had no idea what she was doing. it took her nearly 40-45 minutes to finally get us checked into our room, she kept answering the phone when it rang and got rather rude with some of the people calling. her name was Kim.
the property was clean and very welcoming inside and out.
Stayed in April 2023
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