Reviews of SpringHill Suites St Petersburg Clearwater 3 stars
3485 Ulmerton Road, Clearwater, FL 33762, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation to Clearwater Airport
Elevator out of order, mattress old, water presure low
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our convenient location near Clearwater Airport. We sincerely apologize for the inconveniences you experienced during your stay. We regret that the elevator was out of service, and we understand how frustrating that can be. We also appreciate your comments regarding the mattress and water pressure, and we will review these areas with our team to ensure improvements are made. Your input is very valuable to us as we work to provide a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back for a much improved stay.
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our convenient location near Clearwater Airport. We sincerely apologize for the inconveniences you experienced during your stay. We regret that the elevator was out… Show more
Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewThe fridge was frozen up and there were flying bugs in the room
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBreakfast not being cold. A working elevator
Good day, Thank you for your feedback. I’m sorry to hear that breakfast did not meet expectations and that you experienced issues with the elevator. We’ve addressed the breakfast concern with our food and beverage team to ensure hot items are served at proper temperatures. We appreciate you bringing this to our attention and hope to welcome you back for an improved experience. Best regards, Latonya Fleming Guest service supervisor Springhill Suites by Marriott
Good day, Thank you for your feedback. I’m sorry to hear that breakfast did not meet expectations and that you experienced issues with the elevator. We’ve addressed the breakfast concern with our food and beverage team to ensure hot items … Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewConveniently located for ease of access to airport.
AC out on first floor. Elevator out. No smart TV.
Dear Gary, Thank you for your feedback. We’re glad our location was convenient for your early flight, but we regret to hear the room did not meet your expectations for a longer stay. Your comments are appreciated and will help us as we continue working to improve the overall guest experience. We hope to have another opportunity to better serve you in the future. Warm regards, Latonya Fleming Guest service supervisor Marriott Springhill Suites
Dear Gary, Thank you for your feedback. We’re glad our location was convenient for your early flight, but we regret to hear the room did not meet your expectations for a longer stay. Your comments are appreciated and will help us as we co… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewLocation
Room looks old and dark
Dear Elizabeth, Thank you for your feedback. I'm sorry to hear that the room did not meet your expectations in terms of appearance and lighting. We understand how important a bright and modern environment is to our guests. Your comments have been shared with our leadership and design teams as we continuously look for opportunities to refresh and improve our spaces. We truly appreciate you bringing this to our attention and hope to have the chance to provide a better experience on a future stay. Warm regards, Latonya Fleming Guest service Supervisor Marriott Springhill Suites
Dear Elizabeth, Thank you for your feedback. I'm sorry to hear that the room did not meet your expectations in terms of appearance and lighting. We understand how important a bright and modern environment is to our guests. Your commen… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewStates they allow pets drove 3 hours for them to turn us away
States they allow pets drove 3 hours for them to turn us away
Dear Andrew, I’m truly sorry for the frustration you experienced. I understand how disappointing it must have been to arrive after a long drive only to be turned away due to our pet policy. While some Marriott properties are pet-friendly, policies can vary by location. We apologize for any confusion and will review how our listing is presented to ensure clearer communication moving forward. We value your feedback and hope you’ll consider staying with us again under different circumstances. Sincerely, Latonya Fleming Guest service supervisor Marriott Springhill Suites
Dear Andrew, I’m truly sorry for the frustration you experienced. I understand how disappointing it must have been to arrive after a long drive only to be turned away due to our pet policy. While some Marriott properties are pet-friendly,… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe staff
Nothing it was dirty and the pool area was not kept up .. It smelled like poop maybe from a dog ..No extra TP in the bathroom ..
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewI recently stayed at [Springhill by Marriott ] and unfortunately, my experience did not meet my expectations Upon arrival, I found the check-in process to be slow and disorganized. There was no air conditioning and there was presence of flies in the lobby. The elevator was not working. The room I was assigned had not been cleaned properly; there were visible stains on the sofa and carpet Additionally, I encountered noise issues from the hallway that made it difficult to sleep. While the location of the hotel is convenient, I believe improvements in cleanliness and customer service are necessary for a better guest experience. I hope my feedback helps the management address these issues for future guests.
Thank you for taking the time to share your feedback. I truly regret that your experience at SpringHill Suites did not meet your expectations. Please accept my sincere apologies for the issues you encountered during your stay, including the delayed check-in process, lobby conditions, elevator outage, and cleanliness concerns. This is certainly not the standard we strive to uphold. While we cannot control the behavior of other guests, we always encourage our guests to notify us in real time of any noise disturbances so that we can promptly investigate and help resolve the issue. We are currently under new management and actively working on implementing the necessary improvements across all areas of the hotel, including service delivery and cleanliness. Your comments are being shared with our team to ensure we address them appropriately. We appreciate your feedback and hope you’ll consider giving us another opportunity in the future to provide the quality experience you expected and deserve.
Thank you for taking the time to share your feedback. I truly regret that your experience at SpringHill Suites did not meet your expectations. Please accept my sincere apologies for the issues you encountered during your stay, including th… Show more
Reviewed: 8 July 2025 · Stayed in April 2025
Verified reviewClean and friendly
Thank you for the great review and perfect score! We're so glad you found everything clean and our team friendly — that’s exactly what we aim for. We appreciate your kind words and hope to see you again soon!
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewThe front desk kindness. The room, the cleaning. The furniture and appliances. The location. The access to the hotel. Great!
Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that you enjoyed everything from the kindness of our front desk team to the room cleanliness and location. It’s always our goal to make our guests feel welcome and comfortable, and it means a lot to know we succeeded during your stay. We truly appreciate your kind words and hope to welcome you back again soon!
Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that you enjoyed everything from the kindness of our front desk team to the room cleanliness and location. It’s always our goal to make our guests fe… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewClose to the airport for early flight
Coffee machine was broken, so no coffee at all had to go to a coffee shop.
Thank you for taking the time to share your feedback. We're glad our location was convenient for your early flight, but we’re sorry to hear that other aspects of your stay fell short of expectations. We sincerely apologize for the cleanliness concerns and the issue with the coffee machine — we understand how frustrating that can be, especially when you’re counting on a quick cup before heading out. Your comments have been shared with our team so we can address these issues promptly. We appreciate your feedback, as it helps us improve the experience for all our guests. If your travels bring you back to the area, we hope you'll consider giving us another chance.
Thank you for taking the time to share your feedback. We're glad our location was convenient for your early flight, but we’re sorry to hear that other aspects of your stay fell short of expectations. We sincerely apologize for the clean… Show more