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Reviews of SpringHill Suites Tempe at Arizona Mills Mall 3 stars

5211 South Priest Drive, Tempe, AZ 85283, United States

#27 of 76 hotels in Tempe

Guests' Choice

Review score

Based on 349 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    8.4

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 24 August 2025

    7.0
    It's ok for few nights
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Room

    Not bad location and close to the shopping centre

    Stayed in July 2025

  • Reviewed: 23 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The food was not that great. And bathroom tub seemed broken

    Front desk people were very friendly and very informative.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Closed pool in August.

    Very nice stuff, clean room

    Stayed in August 2025

  • Reviewed: 13 August 2025

    9.0
    Comfortable and I feel at home.
    • Leisure trip
    • Family with young children
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 8 nights
    • Submitted via mobile

    Only one staff that I was not keen on, the one in the reception desk on 5-6 August 2025 at night and early morning. I asked for any outstanding balance to be checked on 5 August 2025 prior to checking out so I can settle any outstanding bill and he informed me that everything is good. Before we physically checked out, I asked again if everything is good several times but he said we are good to go, then later while we were waiting for the Lyft I asked one last time, we are good to go -then and only then did he say I will check and see only to find out that we have an outstanding bill, we have been charge for a parking fee, which we have corrected and I need to pay $17 for some merchandise, which I believe should have been deducted from the deposit taken at check in time. I have to rush because our ride was already waiting, not good for a stress level. Aside from our stay has been very good. I commend Patricia the most, she is very friendly and caring,

    Staff are friendly and accommodating. Helpful

    Stayed in August 2025

  • Reviewed: 13 August 2025

    9.0
    Tasty relaxation
    • Leisure trip
    • Group
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast offering as well as accommodation. Poolside grill and seating area were also very pleasant

    Stayed in July 2025

  • Reviewed: 11 August 2025

    9.0
    It was comfortable
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights

    Dead bugs on the floor in the bathroom and a live one in the sink.

    Staff was very professional and attention to detail

    Stayed in August 2025

  • Reviewed: 7 August 2025

    9.0
    Very comfortable stay like the TV channel bed but the shower needed to be clean a little better
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The breakfast could have been a little better the milk was spoiled

    I like the area mall and stores were nearby us

    Stayed in August 2025

  • Reviewed: 16 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night

    bathroom

    Location

    Stayed in May 2025

  • Reviewed: 31 May 2025

    9.0
    Great location
    • Leisure trip
    • Group
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The location and price for one night was very reasonable. Complementary breakfast was very nice.

    Stayed in May 2025

  • Reviewed: 21 May 2025

    8.0
    Friendly staff
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed - Hearing Accessible
    • Stayed 6 nights
    • Submitted via mobile

    Food warmer

    Fairly good. Not warm enough. Server is super nice.

    Stayed in May 2025

  • Reviewed: 7 May 2025

    7.0
    Friendly staff & breakfast made staying easy since you didn't need to ho out for food ( 6am- 9am )
    • With a pet
    • Leisure trip
    • Family with young children
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Elevator broke when we where there, it was kinda fixed but having to wait over 1 minute for the doors to close made it a hassle to use.

    Good location for what we where in town for, also happens to be a couple of blocks from a house in Tempe that I owned long ago so it put us back in my old neighborhood.

    Stayed in April 2025

  • Reviewed: 29 April 2025

    8.0
    Overall, our stay was good but not the breakfast.
    • Leisure trip
    • Couple
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Didn’t enjoy much of their breakfast. My family stayed for 3 days and we realized that their food were not my made fresh daily. I saw an english muffin that was already molding. It was gross. Scrambled eggs were cooked days before and sealed in a Tupperware container. Whatever food customers don’t finished, it gets re served again the next morning.

    Property was nice and clean

    Stayed in April 2025

  • Reviewed: 25 April 2025

    8.0
    Staff very friendly and helpful
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The shower tub needs some repairing

    Easy freeway access

    Stayed in April 2025

  • Reviewed: 20 March 2025

    7.0
    Overall not bad, but definitely not great either as we didn’t get to eat breakfast before checking out
    • Business trip
    • Family with young children
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was 1 hair on floor of the bathroom which was likely missed when they swept it, otherwise it did appear clean, but who likes to find a stray hair in your room. The faucet in the tub dripped , which wasn’t bothersome, but needs fixed I think we were in room 206 if I remember correct. The bed wasn’t very comfortable which made it hard to sleep, but my husband and kids liked the beds, so that could just be my preference. Biggest issue was the breakfast not starting until 7 on the weekend meant we couldn’t enjoy that part and that was disappointing.

    I like the style of the room , the pillows were great and comfortable , the floor was quiet, the things in the room were nice and well kept . The staff at check in/out were exceptionally kind and helpful.

    Stayed in March 2025

  • Reviewed: 3 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Toilet lid had to be removed twice to stop toilet from running after flushing in room 131. Shaking handle did no good. Working plumbing is a minimum expectation.

    Clean, well organized furniture placement

    Stayed in March 2025

  • Reviewed: 28 January 2025

    7.0
    Quick but ok
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, runners

    Clean and efficient

    Stayed in January 2025

  • Reviewed: 13 January 2025

    8.0
    Would stay again
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Room smelled like extra onions

    Great location near food, stores and highway. Most of the staff was great. I thought the weekend morning lady was unnecessarily rude but the night time workers were amazing!!

    Stayed in January 2025

  • Reviewed: 1 December 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The general vicinity of the hotel exhibited certain characteristics that could be perceived as less than desirable. It is possible that the presence of a 24-hour dispensary in close proximity may have contributed to this perception.

    The staff demonstrated exceptional customer service, exhibiting utmost courtesy and professionalism. The accommodations were satisfactory, providing comfort at an accessible price point.

    Stayed in November 2024

  • Reviewed: 29 November 2024

    8.0
    Comfortable
    • Leisure trip
    • Group
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Front desk was nice and very respectful. I love that our floor was at first floor because of my dad being in a wheelchair. The whole experience was great and wouldn’t mind coming back. Thank you

    Stayed in November 2024

  • Reviewed: 1 November 2024

    8.0
    Convenient stay in a convenient spot!
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    The gym was too small

    It’s location

    Stayed in October 2024

  • Reviewed: 9 September 2024

    8.0
    Simple stay
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was an issue with my booking payment that ended up with me being double charged from the hotel. I paid for my room through a third-party website, but neither of the clerks I spoke with had that confirmation on their screen. I was told to contact the company and then reach back out to the hotel for the next steps. Aside from this issue that I'm currently waiting to resolve, the stay was comfortable. There were leftover crumbs on the floor on the side of the couch. Some wear and tear in the tub (rust, I believe) by the drain. Other than that, the stay was what we needed for the night/morning.

    I enjoyed the pool and the hotel's close proximity to nearby attractions. The microwave and mini fridge came in handy during our stay. The included hotel breakfast had items that everyone enjoyed, and it was nice having time to sit down and eat before we started our day.

    Stayed in September 2024

  • Reviewed: 21 August 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 1 night

    Nothing

    Everything

    Stayed in August 2024

  • Reviewed: 15 July 2024

    8.0
    Ok
    • Leisure trip
    • Family with young children
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Waffle maker it burnt my waffle there was no alarm

    Very bland could have added potatoes

    Stayed in July 2024

  • Reviewed: 11 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    During our stay our AC unit in our room went out & the room got really humid. Thankfully they were able to accommodate a different room for my family.

    Stayed in July 2024

Showing 1 – 25

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