The room seem small for the price, the room didn’t have microwave and the closest one was in the hallway past the lobby, I stayed on the 6th floor—inconvenient. The beds were hard, not comfy

I love the atmosphere, the food, the friendly staff

Stayed in September 2025

Walked into a wedding due to people not telling us an entrance was closed.

The location.

Stayed in August 2025

The best part of the building the main hall which was also the young and bar area was blocked off Friday evening through to Sunday morning for a wedding The reception was very poor and not very welcoming There was very little to do in the immediate vicinity and lots of the restaurants and shops further down towards the river had closed down

The building was very beautiful and the room was spacious

Stayed in July 2025

The receptionist was a little bit confusing to find on our first day

Closer to train station. Staff was very nice except for the security at the executive breakfast area on Sunday am was being rude to customers. Water bottle was available, easy to get and we didn’t have to buy it.

Stayed in July 2025

Though they were working very hard -it seemed the valet staff were overwhelmed! (Maybe more staff during check out time?)

The staff at both the hotel and the restaurant were very helpful and friendly!

Stayed in June 2025

The breakfast buffet in the original dining room was fantastic. The service was perfect. We always love the close walk to events happening around town.

Stayed in May 2025

It’s really beautiful! Staff was super polite and friendly. I will stay there next time I’m in St. Louis.

Stayed in May 2025

Parking/Entry to the hotel isn't well marked and congested. We had to repeatedly ask for more towels to be brought up after housekeeping never came and when they finally did bring them it wasn't enough so we still had to go back down to the desk and request more. There were 2 wash cloths left from the previous guest in the shower but the room was otherwise clean. The conferences/weddings/events clearly take precedence which is understandable but you lose access to certain areas (i.e. the Grand Ballroom with the light show) which is a bummer.

The property is beautiful. In historic Union Station, you have the beautiful architecture with modern amenities. The location in downtown STL is great and the the Union Station complex offers a lot of family friendly activities. The light show on the ceiling of the Grand Ballroom was magical and my son was in awe.

Stayed in May 2025

Lots of places to get lost hard to find your way around

Very close to everything around

Stayed in April 2025

The eggs Benedict were blah.

Room service was quick! Hash browns were perfectly cooked.

Stayed in April 2025

Would have been nice to have some additional discounts to the things at Union Station, especially when traveling with kids.

Great location to do so much! We were able to walk everywhere for the 3 days we stayed (city museum, Gateway Arch, hockey stadium). Plenty of amenities to stay at the property and not have to go out (it was down pouring a whole day and we were able to get all meals there without having to to take kids out in the rain).

Stayed in April 2025

Expensive, but also to be expected, to an extent. Water pressure was not hard enough for our liking but was fine enough.

Loved location and bars/restaurants on site. Everyone was extremely nice and helpful. Would stay again despite our personal "cons."

Stayed in January 2025

Our room had a loud banging above it all night, was a little hard to sleep. Called front desk and the noise never stopped

cool place and cozy room

Stayed in February 2025

Elegant historical lobby design All staff at breakfast restaurant

Stayed in January 2025

I read one of the papers that said quick checkout and just leave your room key in the room. That's the WORST thing you can do at this place because you NEED those room keys to get in and out. I got locked out of one area and couldn't get back in! It was 15 degrees and I was locked out with an 8yr old with no coat. I will go back to the aquarium but I'm done with the hotel Also my room had no hair conditioner or hair dryer and it was 15 degrees outside. My long hair was a head full of wet knots.

I liked the beds more than anything. The hotel is beautiful.

Stayed in January 2025

The lack of additional attractions and emptiness. The loud music from private events, while other guests such as myself self are trying to sleep.

The historical theme and look. The water features are beautiful and very relaxing.

Stayed in December 2024

Our room was located at the very end of the back hallway next to the aquarium. I am handicapped and getting all the way back there was a struggle.

Main ballroom with the light show.

Stayed in December 2024

Nothing

Great location

Stayed in December 2024

Union Station is beautifully restored. The lobby is breathtaking. Our room was modern and well appointed

Stayed in December 2024

noise from above my room

room was excellent, choice of dining venues

Stayed in December 2024

Great facilities, wish we had more time to enjoy the amenities.

Stayed in November 2024

It was a maze to find your room! Better signs would definitely be beneficial! Small issues with room. Some outlets didn't work and the TV remote batteries were dead. Everything was a bit pricey.

location was great!

Stayed in October 2024

Had issues getting into our room due to key card malfunction but they did comp us on the breakfast buffet the next morning to make up for it. Also, the bathroom faucet smelled like sewer in our room when we ran the water

It was very interesting and beautiful building

Stayed in October 2024

This is not a cheap hotel, you're paying for the experience too.

Gentle staff of whom some still give you the immpression you're still at a station, easy to find location, spacious rooms, clean rooms and good choise of food at breakfast. The building is amazing, with a nice light show in the grand hall.

Stayed in October 2024