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  5. Reviews of Staybridge Suites Austin Northwest by IHG

Reviews of Staybridge Suites Austin Northwest by IHG 3 stars

13087 US Highway 183 North, Austin, TX 78750, United States

#144 of 214 hotels in Austin

Guests' Choice

Review score

Based on 74 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.0

  • Location

    8.7

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    8.1

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Showing 1 – 25

  • Reviewed: 13 August 2025

    10
    Room clean. Wonderful microwave oven. Bed very comfortable. Very restful night!
    • Leisure trip
    • Solo traveller
    • Queen Studio Suite
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Variety of choices. Waffles were excellent!

    Stayed in August 2025

  • Reviewed: 5 August 2025

    8.0
    Pretty good place to stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 5 nights
    • Submitted via mobile

    It could use some updating. We didn’t necessarily feel safe, but that had more to do with the interactions of another guest. We had trouble with the AC, and room keys not working, but the staff went above and beyond, fixing both issues immediately.

    Loved the pool, some variety of alcohol available next to the lobby, staff was wonderful!

    Stayed in June 2025

  • Reviewed: 28 July 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    I didn't care for being made to wait almost 10 minutes to check in while the desk attendant stood there pecking on a calculator and doing what was obviously more important.

    Very clean and comfortable.

    Stayed in July 2025

  • Reviewed: 12 April 2025

    9.0
    Passing through
    • Leisure trip
    • Family with young children
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    The place was wonderful.

    Stayed in April 2025

  • Reviewed: 2 February 2025

    7.0
    Definitely will NOT be returning!
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    Upon arrival the bed sheets were clean, however the bed mattress itself was not. It had what appeared to be either coffee or blood stains on the bed and the general manager Stevie did nothing about it AND charged my card for stains that did not come from my family! Informed me that I could not do nothing about or talk to anyone else about the issue!

    The facility itself was well organized and appeared clean! Ashton at the front desk was amazing and very welcoming. Accommodated our needs in a timely manner!

    Stayed in February 2025

  • Reviewed: 2 January 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    That we reserve our rooms early but when we got there they had to find us a room 2 times which was a hassle what was the point in getting it reserve if when you arrive it wouldn't be available because we were there at the time we were supposed to be there waiting to get into our room from a 3 hour drive and then our key card stop working at one point as well

    I like the fact that it was clean and everyone there was friendly there.

    Stayed in January 2025

  • Reviewed: 27 December 2024

    7.0
    Good
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    I was told 1 price for the pet fee but then charge double.

    Breakfast was a bit blah and I was over charged when I had been told one thing but it wasn't true Other then that we liked it

    Stayed in December 2024

  • Reviewed: 2 December 2024

    10
    As expected, great.
    • Leisure trip
    • Solo traveller
    • Queen Studio Suite
    • Stayed 5 nights

    I cook breakfast in the morning and had to ask for a frying pan, otherwise, everything was great.

    I have a bad back and I loved the beds. Always do and I hope to come back a couple of times this next year. Thx.

    Stayed in November 2024

  • Reviewed: 10 October 2024

    10
    It was excellent.
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Staff

    Stayed in October 2024

  • Reviewed: 1 August 2024

    8.0
    Will definitely stay again!
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    There was still food in the fridge when I got there. When my room was cleaned after my first night, they didn’t leave clean towels!

    Clean, great location for my needs! Friendly staff!

    Stayed in July 2024

  • Reviewed: 29 July 2024

    10
    A great stay at Staybridge
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite
    • Stayed 5 nights
    • Submitted via mobile

    Housekeeper only came once in 5 nights. We had to ask for fresh towels twice.

    Hot breakfast had so many choices & really tasty. The room was spacious & quiet. The pool area was relaxing. The managers reception was really nice.

    Stayed in July 2024

  • Reviewed: 14 March 2024

    10
    Will definitely stay again!
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Location was great, very quiet even being on a major highway! Affordable

    Stayed in March 2024

  • Reviewed: 5 March 2024

    9.0
    I was a little confused on the cleaning of the room policy since we stayed over a weekend.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 4 nights

    Oatmeal and toppings was great everyday. The coffee was excellent. Fresh fruit was great

    Stayed in March 2024

  • Reviewed: 11 February 2024

    7.0
    I think I’ll stay somewhere else next time.
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    The maid came by at 11:00 asking if we done and checking out yet and check out time is 12:00. Did not like that. The air conditioner was musty smelling. The room had a really strong cleaning smell to it. It set my allergies off. The bed was very lumpy. It was like trying to sleep on Mount Everest. No extra towels or pillows.

    I like the breakfast., they even had turkey sausage. I like that since I don’t eat pork. Parking was good. Parked close to the door. Upon arrival they gave has two complementary bottles of water.

    Stayed in February 2024

  • Reviewed: 6 January 2024

    10
    Pleasant and comfortable
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    They don't clean the room for the weekends

    I like the view, breakfast was fine and it was close to my relatives' house

    Stayed in January 2024

  • Reviewed: 13 November 2023

    10
    Great place to stay.
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 10 nights

    No towel bars in the bathroom. Housekeeping doesn't change towels on the weekend. No good place to hang towels. We did use the hook on the bathroom door. The same towel was there for a couple of days. Housekeeping took the other towels in the bathroom but didn't check the hook on the bathroom door.

    The staff are very nice. Always very helpful.

    Stayed in October 2023

  • Reviewed: 13 September 2023

    9.0
    Nice hotel
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 7 nights
    • Submitted via mobile

    The air conditioning was noisy during the night, but then again, the weather was very hot during our stay.

    The bed was very comfortable, and the room was spacious and clean. Breakfast was good, quite a variety to choose from. Texas shaped waffles were one of our favourites. Overall, it was a nice hotel.

    Stayed in September 2023

  • Reviewed: 6 August 2023

    10
    I love it I will highly recommend won’t disappoint
    • Couple
    • Queen Studio Suite
    • Stayed 4 nights
    • Submitted via mobile

    Only one pan in the kitchen.

    I love that the breakfast was amazing. Every single day was a different menu. My husband and I stayed at the hotel for four nights. In the kitchen, was very small. I will highly recommend you to take your own pan to cook since the only provide one big pan. I love that the have a free laundry room we’re you can wash and dry your cloth for free.

    Stayed in July 2023

  • Reviewed: 4 June 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio Suite
    • Stayed 3 nights
    • Submitted via mobile

    Bed was a little soft for me. I am not a fan of the low water pressure I'm all for saving water but to me the pressure was inadequate.

    Location was great 20 minutes from downtown and close to the areas outside where we wanted to be. I changed my arrival date with booking.com and they never notified the property and my room reservation was canceled. They were very accommodating in honoring my rate and getting me checked in timely. Also, Megan at the front desk gave some great recommendations of some things which were outstanding we would have never found to do. Breakfast was very good and one of the largest amounts of choices I have seen in a while.

    Stayed in June 2023

  • Reviewed: 28 May 2023

    7.0
    Good
    • Solo traveller
    • Standard Room
    • Stayed 12 nights
    • Submitted via mobile

    You can hear everyone walking around upstairs. Meaning the people upstairs had a young child who enjoyed running around until 1AM. Sounded like a WWE Match for the vertically challenged.

    Stayed in May 2023

  • Reviewed: 8 May 2023

    9.0
    Gathering
    • Leisure trip
    • Family with young children
    • King Suite - Disability Access
    • Stayed 2 nights

    Because we checked in early, the staff might have missed the shower curtain in the bathroom. I requested for one and the staff delivered immediately and apologized for the inconvenience. Thank you!

    Breakfast was excellent.

    Stayed in May 2023

  • Reviewed: 4 May 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Room clean and spacious. Staff courteous.

    Stayed in April 2023

  • Reviewed: 28 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 1 night

    Not enough variety especially for a person with food allergies.

    Did not care for the breakfast. Location was good

    Stayed in April 2023

  • Reviewed: 18 April 2023

    10
    great stay for a great price
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    no complaints!

    staff was friendly and room was clean as expected

    Stayed in April 2023

Showing 1 – 25

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