Reviews of Staybridge Suites Cheyenne, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
5109 Frontier Mall Drive, Cheyenne, WY 82009, United States of America
#2 of 38 hotels in Cheyenne
Guests' ChoiceReview Score
Based on 214 hotel reviews
9.3Score breakdown
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Cleanliness
9.6
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Comfort
9.6
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Location
9.4
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Facilities
9.6
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Staff
9.5
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Value for money
8.9
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Free Wifi
9.5
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Reviewed: November 22, 2021
Amie
United States of America1 review9.0“Very nice”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Softer bed
Very clean. Nice linens and pillows. Bed a little firmer than I like. Great price. Breakfast was very good bacon waffles fruit lots of options.
Stayed in November 2021
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Reviewed: November 18, 2021
Jamie
United States of America1 review8.0“Good hotel but a little pricey.”- • Leisure trip
- • Group
- • Queen Suite
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was so basic and could have gotten better at a motel 6! Bathroom was so small.
The rooms were nice sized and nicely decorated.
Stayed in November 2021
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Reviewed: November 6, 2021
Sean
United States of America114 Reviews10 helpful votes10“A good base to explore Cheyenne”- • Leisure trip
- • Couple
- • Two-Bedroom King Suite
- • Stayed 2 nights
Some morning traffic noise but nothing terrible.
First impressions are very important and the person that checked us in our first night made a good one. She was very friendly, answered questions, and seemed to go out of her way to welcome us. All other employees I encountered seemed to have the same attitude towards customer service. The room was very quiet and that is important to me. We did not hear anyone once we were in our room. The amenities here are very good, especially for post pandemic service, with refreshments available most of the day and evening. The breakfast was nothing special but good and fresh.
Stayed in October 2021
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Reviewed: November 2, 2021
Willard
United States of America1 review9.0“Comfortable and convenient”- • Leisure trip
- • Family with young children
- • Two-Bedroom King Suite
- • Stayed 3 nights
Breakfast good. Location fine.
Stayed in October 2021
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Reviewed: October 9, 2021
Harry
United States of America1 review9.0“very nice”- • Business trip
- • Solo traveler
- • King Room - Hearing Access - Non-Smoking
- • Stayed 2 nights
room was very nice and up to date and very clean I just hope as the hotel starts to get old that that company does not let the place go to crap that's always the case we see as we travel for work and vacation and what a disappointment that is.
Stayed in October 2021
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Reviewed: September 27, 2021
Heather
United States of America3 Reviews10“excellent , highly recommend”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 4 nights
- • Submitted from a mobile device
nothing
the property was clean and comfortable . the staff were welcoming and accommodating. there were small touches such as cookies and coffee and fountain that made the stat even nicer . the kids loved the pool!
Stayed in September 2021
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Reviewed: September 23, 2021
Lisa
United States of America1 review8.0“The staff was awesome! They made up for ant deficiencies.”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
I chose a reputable hotel believing that COVID precautions would be in place. I was traveling with an elderly, health compromised mother. Unfortunately, the staff did not wear masks, there was no distancing recommendations in common areas or elevator, and the breakfast was a common buffet.
Stayed in September 2021
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Reviewed: September 13, 2021
Michele
United States of America2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite - Disability Access with Roll-In Shower
- • Stayed 3 nights
Could of had a better gym area-
The room size and amenities
Stayed in September 2021
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Reviewed: September 13, 2021
Loretta
United States of America45 Reviews2 helpful votes10“5star plus”- • Leisure trip
- • Solo traveler
- • King Room - Hearing Access - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Staybridge Suites is perfect
Stayed in September 2021
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Reviewed: August 31, 2021
Sandra
United States of America3 Reviews10Exceptional- • Leisure trip
- • Couple
- • One-Bedroom King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Room and facility were fantastic, exceeded my expectations. Staff were friendly, breakfast was very good and lots of options.
Stayed in August 2021
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Reviewed: August 29, 2021
Ahnna
United States of America1 review10“We will try and stay and at Staybridge on all our trips.”- • With a pet
- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 7 nights
- • Submitted from a mobile device
Nothing, everything was great.
The staff is amazing and friendly. They treated both us and our pet like family. The room was very nice and the kitchen was incredibly useful.
Stayed in August 2021
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Reviewed: August 26, 2021
Mike
United States of America1 review8.0“Great”- • Leisure trip
- • Couple
- • Queen Suite - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Ice machine
Very friendly
Stayed in August 2021
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Reviewed: August 16, 2021
Kristy
United States of America1 review10“Cozy. Friendly, Most up to date hotel in Cheyenne.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast, but I don't think any hotel I've been to has mastered the complimentary breakfast. I wish I had uses the dining area and planned to make breakfast instead.
Of all the hotels in Cheyenne, this was the friendliest, most up to date, family friendly, pet friendly, cleanest hotel in Cheyenne. I love the dinettes in every room. The rooms are cozy. The outdoor area is beautiful.
Stayed in August 2021
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Reviewed: August 14, 2021
Fink
United States of America4 Reviews10“Loved every minute of my stay. Really didn't want to leave”- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Maybe the price. But I totally feel at home here. This is my 2nd time staying here.
Breakfast was great!
Stayed in August 2021
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Reviewed: August 7, 2021
Kelley
United States of America16 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Exceptional place to stay. Super clean and friendly staff
Stayed in June 2021
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Reviewed: August 5, 2021
Gwynne
United States of America1 review1 helpful vote9.0“Great time would stay again.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 3 nights
- • Submitted from a mobile device
My towels were a little tough.
Building was quiet and staff was wonderful.
Stayed in August 2021
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Reviewed: July 29, 2021
Amanda
United States of America10 Reviews2 helpful votes10“Excellent”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Room with Two Queen Beds and Mobility Accessible Tub - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Best place to stay! Close to everything, staff was friendly, pool and sauna were nice- glad we stayed there and would again next time in town.
Stayed in July 2021
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Reviewed: July 23, 2021
Heather
United States of America3 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Solo traveler
- • Queen Studio Suite - Mobility Access Tub/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Expensive
Safe location, clean up-to-date rooms, comfortable beds, excellent front desk staff. I stay here a lot for work. It’s expensive but I come back because best hotel in Cheyenne for work/traveler stays.
Stayed in July 2021
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Reviewed: July 18, 2021
Cassandra
United States of America11 Reviews3 helpful votes10“5 stars for sure..”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Nothing, all was well.
I loved the fast and friendly check in and out. Clean rooms and great beds. Breakfast was fabulous the best I have had at a hotel. Everyone was helpful and nice. Great place for dogs and nice relief areas for them. Clean and safe parking lot. If I come this way again I will surely stay here.
Stayed in July 2021
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Reviewed: July 10, 2021
Sage
United States of America11 Reviews2 helpful votes10Exceptional- • Business trip
- • Family with young children
- • One-Bedroom Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Everything; especially the complimentary laundry
Stayed in July 2021
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Reviewed: June 16, 2021
Gary
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 1 night
- • Submitted from a mobile device
We really liked our stay. However, we planned on staying there next week but they have drastically raise their rates since our last visit.
Great value.
Stayed in May 2021
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Reviewed: June 16, 2021
Jane
United States of America5 Reviews10“Awesome!!”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Two Queen Beds
- • Stayed 1 night
Nothing excellent service, great rooms, and wonderful breakfast
When we arrived the room I had booked was not available. The desk attendant went above and beyond and got us in a better room for the same price.
Stayed in June 2021
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Reviewed: June 3, 2021
Mike
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 3 nights
The breakfast was pretty good. Lots of options and different each day. We have stayed there 3 times and it is always very nice.
Stayed in May 2021
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Reviewed: August 5, 2023
Rachel
United States of America1 review5.0Fair- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 4 nights
- • Submitted from a mobile device
The breakfast was terrible. White watermelon for fruit, watery coffee, and fake eggs/meat every day. Could use more variety for sure. Our sheets smelled like body odor so we went to target and bought new ones so we could sleep at night. We asked for a crib and it was the jankiest thing ever (thank goodness we had a pack n play). The doors weren’t installed properly so they wouldn’t stay open. For the cost I would definitely expect better all around.
Stayed in August 2023
