2940 North Greenfield Road, Encanto, Phoenix, 85016, United States of America
#132 of 132 hotels in Phoenix
Guests' ChoiceBased on 418 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
8.7
Facilities
9.1
Staff
8.9
Value for money
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
James
United States of AmericaLocation
The staff
Stayed in March 2024
Reviewed: April 4, 2024
Resi
United States of AmericaConvenient location, easy access to freeway, free parking, laundry, breakfast.
Stayed in April 2024
Reviewed: March 31, 2024
Trish
CanadaThere is an odour when you first walk in, not sure if it’s a cleaning product they use but it was off putting. The rest of the hotel didn’t smell, it was just at the front door. The few times we asked, staff weren’t able to suggest attractions or restaurants. Phone in the room didn’t work at all so couldn’t call the front desk. When I mentioned it to the front desk but they said they were changing the phone system or maybe it needed to be charged - the phone was completely dead
Location was close to the airport which was good, it was clean and quiet. Staff were friendly. Our air conditioner was very loud so couldn’t use it for the first few night but they sent in their engineer and he thoroughly cleaned it, changed the filter and it was perfect after that
Stayed in March 2024
Reviewed: March 27, 2024
Becky
United States of AmericaThe property was fine but there was a problem with booking which caused a lot of stress for my son and I the night before he had major surgery due to unavailability for the 10 nights I had booked through third party.
The property was terrific. The staff were very helpful and understanding.
Stayed in March 2024
Reviewed: March 25, 2024
Jerry
United States of AmericaEverything was perfect. I can't think of anything.
It was excellent. It was completely stocked and the coffee was fresh.
Stayed in March 2024
Reviewed: March 20, 2024
Colin
CanadaLoved the pool and fire pits outside. Great rooms for a family of 4
Stayed in March 2024
Reviewed: March 17, 2024
Brenna
United States of AmericaWould have enjoyed donuts, muffins, or pastries at breakfast.
Great location, friendly staff, nice room, good breakfast.
Stayed in March 2024
Reviewed: March 17, 2024
Peggy
United States of AmericaThe property was centrally located to all the places we wanted to go to. It was clean and the staff was very friendly and took care of us. The price was right for our budget. Breakfast was served each morning and a guest social in the evening was really great! The room we had was a suite so we could prepare meals if we wanted to which was really nice. The bed was very comfortable and the shower was very good. We will stay here again.
Stayed in March 2024
Reviewed: March 12, 2024
Berrrnzzz
United States of AmericaHousekeeping only comes after a 7 night stay.
Great location, amenities and staff. Free breakfast, shuttle rides, and happy hours. Would highly recommend this. Across from Phoenix Children’s. Close to many Phoenix attractions. Good for families.
Stayed in March 2024
Reviewed: March 12, 2024
Erin
United States of AmericaComfortable. Great location near airport. Great breakfast buffet with fresh fruit. Staff at front desk was very helpful, although we felt he was overworked and needed more help. He had several things to attend to at once and was alone.
Stayed in March 2024
Reviewed: March 3, 2024
Charli
United States of AmericaThere was nothing I didn't like
Everything
Stayed in February 2024
Reviewed: December 13, 2023
Paola
United States of AmericaBreakfast ran out of food and had to wait a while for refill.
Nice clean rooms.
Stayed in December 2023
Reviewed: October 24, 2023
Jayra
United States of AmericaOne thing that my family and I did not appreciate was that we have driven 20 hours and tried to check in early, (maybe 2 hours early) just because we were tired. The staff told us to call, and we did but never was able to check in. I could have paid extra for the accommodation but not even that was offered. Also, during happy hour, the eggrolls that they served were cold.
The room was very accommodating loved the two nights we were there.
Stayed in October 2023
Reviewed: September 11, 2023
Krystal
United States of AmericaHonestly nothing really, just the first night there was a black out and I know the property has no control over the weather.
I liked the fact that it looked exactly as pictured. Everything was clean and the breakfast was good quality. I can not rate the pool because, unfortunately, it was way too hot outside to use it. But other than that it was a great experience.
Stayed in September 2023
Reviewed: August 26, 2023
Sandy
United States of AmericaThe room was very nice the pool was wonderful the breakfast was amazing
Stayed in August 2023
Reviewed: August 11, 2023
Joanna
United States of AmericaTraveling for an interview and realized late at night I needed 2 more copies of my resume. The night front desk person was extremely kind and helpful and printed 2 copies for me. When I arrived downtown for my interview it became evident that I would not return in time for checkout. I contacted the front desk and they extended my checkout by a half hour. It really lifted the stress of the morning. The rooms were perfect, bed was very comfortable. I would highly recommend this location.
Stayed in August 2023
Reviewed: July 25, 2023
Carolyn
United States of AmericaNothing
Everything was nice. Loved the food perk. It was so easy, rather than trying to go find something else after flying in.
Stayed in June 2023
Reviewed: July 25, 2023
Sandra
United States of AmericaMy husband went down to the car early Saturday morning and when the elevator door opened there was a homeless man “using the restroom”. They should have all exterior doors locked early morning, late night,
Convenient to the airport as we had an early flight. The rooms were clean and beds were comfortable.
Stayed in July 2023
Reviewed: July 24, 2023
Jennifer
United States of AmericaPool could be bigger and have towels out there at all times. Other than that it was nice
Breakfast was good should have more options daily and longer times during the week. 9:30 was when it was over and we do not get up till like 9. Also there is nice selections of different foods but for me I do not like sausage and they had that 2 days in a row.
Stayed in July 2023
Reviewed: July 23, 2023
Sheryl
United States of AmericaI feel it’s not in the best neighborhood anymore. Unfortunately, the area has changed within the past 2 years. A lot more homeless ppl now hanging out at the park down the way and are closely around the hotel.
The inside and staff are wonderful
Stayed in July 2023
Reviewed: July 23, 2023
Anna
South AfricaIt was an absolute pleasure staying at Staybridge suites!! Staff were amazing!! Will definitely return in future!
Stayed in July 2023
Reviewed: July 10, 2023
J
United States of AmericaPool too small and too many young kids in it all the time
Clean and spacious, breakfast included! Fresh waffles!!!
Stayed in June 2023
Reviewed: July 8, 2023
Deborah
United States of AmericaI can't think of anything I was dissatisfied with.
I absolutely loved my accommodations, first time staying at Staybriges's I was very impressed .
Stayed in June 2023
Reviewed: July 5, 2023
Stephanie
United States of AmericaHomeless camp nearby. They were loud throughout the night.
Proximity to Phoenix Childrens Hospital Comfortable bed Handicap accessible Nice continental breakfast Very clean
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content