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  5. Reviews of Staybridge Suites St Louis - Westport, an IHG hotel

Reviews of Staybridge Suites St Louis - Westport, an IHG hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

25 Progress Parkway, Maryland Heights, 63146, United States of America

#6 of 23 hotels in Maryland Heights

Guests' Choice

Review Score

Based on 101 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 1, 2023

    9.0
    Our go to St. Louis stop on cross country trips.
    • With a pet
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night

    Excellent staff, nice room, pet friendly!

    Stayed in October 2023

  • Reviewed: June 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was cloudy when we went to swim, our second room was not ready upon check in we had to wait 2 hours. Lighting above the bathroom sink was terrible, we don't need mid lighting we need a light to put on our make up with. You also need USB plugs for our electronics, there were none.

    Rooms were good size, beds were ok

    Stayed in June 2023

  • Reviewed: May 11, 2023

    9.0
    Recommend
    • Business trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There is very little not to enjoy. My stay was short and I didn't get to avail myself of the outside facilities. The pool area is very nice having the seating to the side but the pictures on the website make it look a LOT bigger than it is. The pool is small, fine if only a few people are in it.

    The suite is perfect for a traveling family, especially if you need to stay a few days or even longer. The small kitchen and living room really make this one of the best options I've ever seen for a family, or even more than one couple. Also, this was so quiet!!

    Stayed in May 2023

  • Reviewed: May 8, 2023

    9.0
    Wonderful
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water in shower

    very comfortable and roomy. Awesome breakfast!!!

    Stayed in May 2023

  • Reviewed: May 3, 2023

    8.0
    A good, comfortable stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Hallway smelled like smoke

    Stayed in April 2023

  • Reviewed: April 3, 2023

    9.0
    Great place just out of downtown
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Water pressure in shower was low

    Great staff all around!! Good breakfast choices each morning.

    Stayed in April 2023

  • Reviewed: March 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was down 2 of the 3 nights

    Homely feel

    Stayed in March 2023

  • Reviewed: September 16, 2022

    9.0
    Awesome clean place to stay !!
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    no recycling on premises

    Clean suites. Great breakfast and Elaine is amazing!! She goes above and beyond being attentive and welcoming 😀

    Stayed in September 2022

  • Reviewed: August 26, 2022

    8.0
    Very Good
    • Business trip
    • Group
    • Queen Studio
    • Stayed 7 nights

    I had never got house keeping during 7 night. first 2day i pick up the "do not house keeping" but other days.. they do not come. But i did not request to front, because i stay alone my room and enough towel was storaged.

    i'd stayed 7 nights, Breakfast is simple but good for me. Room is looked like old, but clean. there is small kitchen (Sink, micowave, large refrigator, dishes and knife and so on.) This hotel is located outside of downtown. so i think it is hard to got bus. Lyft or rent car is good for your choice. hotel is located near to high way so i could go anywhere easily.

    Stayed in August 2022

  • Reviewed: August 5, 2022

    7.0
    room comfortable while breakfast uncomfortable
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast the way it was served, paper and plastic & plastic cookery. very limited choice. I a university hostel

    rooms spacious, clean comfortable. though bed mattress needed replacement, but I survived

    Stayed in August 2022

  • Reviewed: May 9, 2022

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room didn’t seem fully cleaned and staff was rude upon departure

    Location was great and rooms were nice

    Stayed in May 2022

  • Reviewed: April 11, 2022

    9.0
    It was very comfortable and I enjoyed it.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights

    The only thing I didn't like what not having more selection at breakfast.

    I enjoyed being able to have breakfast and easy access to what I needed.

    Stayed in April 2022

  • Reviewed: March 18, 2022

    8.0
    Above average, but not quite excellent. Will stay again.
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights

    pool was closed upon arrival and also day we were checking out. No peanut butter for breakfast.

    Breakfast, social was good. Good selection of food.

    Stayed in March 2022

  • Reviewed: December 4, 2021

    9.0
    Enjoyed stay. It was well worth it.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The location is perfect. It's is close to many eateries and attractions. We love the room and the kitchen. I was able to prepare a home cooked meal for my son, who was at Fort Lenard Wood for 5 months.

    Stayed in December 2021

  • Reviewed: September 30, 2021

    8.0
    Nice weekend getaway.
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    It was so LOUD! The room above us kids jumping around starting at 7 am. People outside blasting music at night.

    Loved that the pool was open during Covid and the breakfast.

    Stayed in September 2021

  • Reviewed: April 16, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I have no complaints

    The breakfast was more than what I expected and they even stayed open later than original cut off time. The rooms were cozy and the bed was top notch. The front desk service was great.

    Stayed in April 2024

  • Reviewed: November 6, 2023

    1.0
    Will nevetstay again!!!
    • Leisure trip
    • Family with young children
    • Queen Studio - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Absolutely everything…. The minute we settled in our room ( me, my dad and 2 kids 9 and 11 yo) we got noticed that we are too loud (8.15pm)…. i booked room for 4 people… i had to get down to get bed sheets… everything was not right…. will never stay at this chain again!

    Nothing

    Stayed in November 2023

  • Reviewed: October 22, 2023

    10
    Great staff. Room was very clean and comfortable.
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Great staff. Room was very clean and comfortable.

    Stayed in October 2023

  • Reviewed: August 17, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast bar wasn’t the best, but it was good as long as you got there as soon as it started

    The location of the property was fantastic and at a decent price.

    Stayed in August 2023

  • Reviewed: June 11, 2023

    10
    Absolutely perfect!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We have no complaints.

    Everything was exceptional about our stay. The entire facility was clean, the staff were very welcoming, the location was great. The two bedroom suite was a perfect fit for our family. We highly recommend staying here!

    Stayed in June 2023

  • Reviewed: May 20, 2023

    5.0
    there were a couple bumps but overall a great stay
    • Family with young children
    • Two-Bedroom Suite with Two Bathrooms and Mobility Accessible Tub - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    it was very nice and clean lost of space to hang out outside your room and even to grill!!

    it was very nice and my family really enjoyed it however we were there for 3 weeks due to a house fire where we lost everything and the manager Sierra was less then kind she locked us out of our room multiple times due to her not putting our insurance housing company’s info in correctly and trying to tell us our insurances cards were declining. it was beyond frustrating especially when all we had left in this world was in our room and she locked us out 3 separate times! one of the times we were told we had till noon on a Sunday to contact our insurance housing company or they were kicking us out and calling the police! it was crazy. but aside from her our stay was great the rest of the staff was amazing Elaine who works in the kitchen was so kind went out of her way to make my 3 year daughter feel special would make her chocolate milk every morning and even brought her a little gift one day. she really made our stay over the top and she definitely deserves recognition!! the hotel was also very clean and the pool was great from our kids the pool hours were nice as well! and the free laundry was so helpful for our family. if ever I was in a situation to need to be somewhere for a while I would choose here again as long as I didn’t have to deal with sierra

    Stayed in April 2023

  • Reviewed: May 15, 2023

    10
    Convenient, plesant, and comfortable.
    • Business trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Sierra and Elaine were wonderful! They were pleasant, professional and accommodating.

    Stayed in May 2023

  • Reviewed: April 8, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water for showers. Large party staying the night we were there. Yelling, screaming, running the halls, smoking weed and it smelled so bad in the hallways, elevator and main lobby

    Stayed in April 2023

  • Reviewed: March 28, 2023

    10
    We will definitely stay again. Beds are comfy and suite is awesome.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    The comfort of the suite and the wonderful staff.

    Stayed in March 2023

Showing 1 - 25

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