Reviews of Suites at SLS Lux Brickell managed by CE 4 stars
801 South Miami Avenue, Brickell, Miami, FL 33130, United States
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Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified reviewEverything about this apartment was fabulous as advertised had a very good stay
Nothing
It was a pleasure hosting you Milan! We are glad you enjoyed your stay! Kind regards
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewThe location was perfect for us, big studio (2 queen beds and one big sofa-bed) accommodating a family of five. Everything was available upon request (room service, valet parking...).
Nothing
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewThe location was great and it’s a really nice vibe. The views were amazing.
For this to be a luxury property I was very disappointed that I had to deal with an ant infestation while there. The couches to sit weren’t lean very well either. The biggest disappointment was being told the only camera you can use in the pool area was a cell phone. I was not allowed to use my GoPro. I really think they were just making up rules as we were there because all the staff wasn’t aware of the policy. As a blogger this was definitely a thumbs down for me.
Thanks Tiffany for taking the time to leave us a review. We are glad you liked the location, the vibe and the views. We are sorry you couldn't use professional equipment to record while on the pool. Unfortunately hotel only allows recreational recording and no commercial where using the premises. Kind regards
Thanks Tiffany for taking the time to leave us a review. We are glad you liked the location, the vibe and the views. We are sorry you couldn't use professional equipment to record while on the pool. Unfortunately hotel only allows re… Show more
Reviewed: 14 August 2023 · Stayed in August 2023
Verified reviewReviewed: 26 June 2023 · Stayed in June 2023
Verified reviewReviewed: 6 May 2023 · Stayed in May 2023
Verified reviewReviewed: 27 April 2023 · Stayed in April 2023
Verified reviewReviewed: 31 March 2023 · Stayed in March 2023
Verified reviewFrom start to finish - David messaged me literally straight away with any questions I had. David kept in touch with me throughout the stay checking if we needed anything. The room is amazing! With a Washer / Dryer , Fridge, Kettle, toaster, microwave, coffee machine. The room is very spacious and clean. The beds and Sofa bed were very comfortable. Its right in the heart of Brickell with lots of shops and restaurants in the surrounding area. Rooftop pool with a bar too! Really pleased we stayed here.
Reviewed: 28 February 2023 · Stayed in February 2023
Verified reviewThe location is perfect when proximity to restaurants and shopping is what you want.
Reviewed: 17 December 2022 · Stayed in December 2022
Verified reviewThe location of the hotel was good… but not all others.
The price at the time of the room was different from the price of the reservation, we felt cheated. We didn't even get the room cleaned, even though we paid a exorbitant price for cleaning the room.
Dear Mrs. Gamlieli, We are saddened to hear you felt that way. The price was the same as you agreed on your booking. Nobody can charge you anything different from the reservation. So if that would be the case, in any reservation you make at any place, I encourage you to claim because your agreement is binding in the original terms. But you were refusing to pay the taxes and resort fees (all disclosed on your reservation). In the United States, prices don't include taxes. But even more, when you came in, you asked for a discount on your rate. As this is not standard practice, we thought at first that something was wrong with the unit and offered you to take another suite. But you refused because the room was perfect, and you were only trying to get a lower price on an agreed, confirmed reservation. As an exception, we gave you that discount, and you paid less than the original booking and ZERO dollars for the cleaning fee. You seemed very pleased at that time. The room was indeed ready and clean upon your arrival. Please remember that you got delighted a complimentary early check-in during the morning. You also seemed pleased at night when you asked for an electric jar, and we provided it to you within minutes. Although we tried hard to please you with every request you made, unfortunately, we couldn't do anything to avoid charging taxes. That's the law. We take reviews very seriously and are committed to providing the best possible service, which you can evaluate through our other genuine reviews. Please do not hesitate to contact us if you have further questions. Best, City Escapes Group
Dear Mrs. Gamlieli, We are saddened to hear you felt that way. The price was the same as you agreed on your booking. Nobody can charge you anything different from the reservation. So if that would be the case, in any reservation you make … Show more
Reviewed: 4 November 2022 · Stayed in November 2022
Verified review